Situated right in front of the spectacular San Agustín beach and very close to the Playa del Inglés beach and the shopping centre, this luxurious hotel is the best option to stay on the island. Thanks to its excellent location in one of the main tourist resorts in Gran Canaria, its complete and comfortable facilities and the quality of its services will make each stay unforgettable. The airport can be reached within a 20-minute car ride. The rooms are equipped with cosy beds and the needed amenities to please all types of guests. The property offers activities to be entertained and have a fun holiday. Business travellers might use the function rooms and then relax at the spa. Families will also enjoy a children's playground and the outdoor pool area.
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The hotel was really outstanding in all the ways, throughout the whole trip of a week. The staff was always at our disposal with good quality and making us feel welcome and pampered. One of our worries was the health and safety, but we didn't need to worry, the hotel provided a really good service to take care of us the clients and the staff...
With hand gel and social distancing, and the staff wearing masks at all times. The room we booked In the public areas the laying beds tables and chairs were constantly cleaned and disenfected. Our room a twin room, with wifi, a nice balcony and a huge ensuit bathroom. Th room was really big and we were comfortable, it was nice and modernised, as to the cleaning of the room it was thoroughly cleaned and the change of towels was really constant throughout the whole stay. We had the breakfast and dinner included which was truly explendid every single day, with a large variety of breakfast every single day.
My 6th stays at Melia Tamarindos had all the reason to generate the anxiety of a new adventure taking in the account all the changes imposed by a virus or a government. Especially that I arrived one day after the opening. The experience of a week in the beautiful resort in San Augustin exceeded all my expectation by bringing on the same page the previous luxury and comfort with the new safety rules and regulations.
Everything started before my arrival in Gran Canaria...
The Concierge team keep me informed with couple of emails about all the new service style and what to expect in a hotel aiming to offer a great holiday despite the world’s Covid madness. Only reading the details of “Stay Safe with Melia” program, applied in Melia hotels all around the world made me feel safe and protected.
My room was the amazing LEVEL VISTA MAR SUITE , 57 m² divided between three clearly defined modern spaces: lounge, dressing&bathroom and bedroom with a more than generous space split by sliding doors. Plenty of space to relax, sleep and with an unseen until now storage space. The pièce de résistance of this splendid suite with a privileged location in the central part of the hotel was the massive balcony, with colonial-style wooden features and incredible views of the Ocean and the beautiful grounds of Melia Tamarindos. Due to the new regulations some of the previous elements of the exquisite personalized service in the room were eliminated: pillow menu, room service, turndown service, The Level bathrobe and slippers, luxurious Rituals amenities in the bathroom, an included minibar with soft drinks, water and beers. But at check-in I was informed that all these magic touches can be provided at request with a touch of a button. And indeed, it was possible, on request, without fuss and in no time to recreate your own “paradise of pampering” called THE LEVEL in your room. On my previous stays at Melia Tamarindos I was very impressed with the service provided by the housekeeping team. This time they manage to beat their own standards: the room was impeccable clean, everything was sparkling, changed and disinfected every day and made me feel actually safer than home. And if I needed something 24h daily, around the clock somebody from the team was ready to provided it and made it sure that nothing alterated the luxury and comfort of my holiday.
I was on a “all-inclusive” package, knowing that at Melia Tamarindos “all-inclusive” … doesn’t include the pejorative meaning of this type of holiday. ROQUE NUBLO restaurant has, under the new regulation a new design and service flow. The social distancing is respected with a decent distance between tables eliminated, at peak times, the crowded feeling of such a place and one way routes are clearly market and easy to follow. The new food market style of the buffet is fantastic with cold items pre-packed and the hot dishes cooked and served at request. Everything is fresh, and the reduce of food waste is obvious. The restaurant team was impeccable, very organised with a speed of service flow which didn’t affect the quality of the service. Indeed, you need to wear a face mask and gloves all the time when you approach the food area but believe me it is worth it because the variety and quality of the infusion between international and local cuisine is AMAZING. For breakfast you can choose TARA SNACK BAR, located by the pool with lovely views of the beach in an open-air space with a mixture between buffet and table service which create a very relaxed and personalised experience.
The public spaces, were as always, a good reason to don’t leave Melia Tamarindos day or night! JAMEO BAR in the hotel hall was a perfect spot for the evenings. This time the professional shows were not scheduled, for obvious reason, but I still got some very good live music acts and a DJ which managed to keep me awake until 2am very night despite the excellent cocktails served at the bar. During the day TARA POOL BAR was great for a cold alcoholic break between the pool and the beach (I didn’t mention that you don’t need to recharge your batteries to swim in the Ocean: the beach is 2 minutes away from the pool). THE LEVEL SOLARIUM , despite the fact that is missing some of the previous touches (cold cava & drinks in the fridge) is still the same adult only oasis of tranquillity and lovely views of the beach. Everywhere you still need to respect the rules: wearing a mask when moving around, gloves when approach the food area and observe the social distancing. But everything is done and explained in a very friendly manner and the staff is “walking the talk” despite the 30⁰C in a good day.
But what really made my holiday fantastic despite all the odds was the staff at Melia Tamarindos, from housekeeping to waiters, from Concierge to Guest Service Manager, from bartenders to Maître D’ and Hotel Manager. A genuine smile is a fundamental part of a excellent customer experience. And it is not easy to smile when your face is covered with a mask for the entire duration of your shift. The entire team of Melia Tamarindos know how to smile with their eyes and their excellent customer service skills can be projected behind any face shields. The genuine, friendly and professional approach of every aspect of guest interaction made my holiday so special and “forced” me to book a new trip there.
GRACIAS MELIA TAMARINDOS
PS: And guess what. At my return, after following all the rules and regulation, respecting the excellent “STAY SAFE WITH MELIA” at my return from a “NO GO” zone (according to UK Government) I had my Covid-10 test. And the result was the expected one NEGATIVE.
Do not hesitate a second to book your holidays in this hotel. Just spent two weeks there. I must say I went to many places and hotels around the world (including other Meliá hotels) and I was very impressed by the Meliá Tamarindos...
It’s a paradise with very dedicated and highly professional staff. The tropical garden is amazing, pool area fantastic, and direct access to the ocean a real luxury. The spa, one of the best I went to in my life. Thanks a million to Maria José who has an incredible talent and very positive energy that she gives to her guests with passion and sincerity. She has a big heart and magic in her hands. Arlet also is a sunshine, so nice, caring and welcoming. Thank you also Claudia for the care and high quality treatment. Staff who manage sport activities are wonderful as well. Nadia for the amazing yoga class, João for Pilates. Raquel and Raùl at the reception, excellent service and attention to guests. Not to forget cleaning staff, they are so caring and welcoming (thank you Maribel!!!). Special thanks to the bartenders: thanks a million to Daniel especially. And Oti for the breakfast service. In addition, the hotel did a wonderful job with regards to Covid-19 sanitary measures and I was feeling safe and relaxed at all times. Thank you all and see you soon! Sandra Dondenne
Considering the current situation, the hotel wasn’t packed, so it was actually nice. We o my booked for b&b so I can’t say anything about food other than breakfast. Breakfast time was scheduled in advance and it always felt right...
You need to be a little open minded and flexible, of course, buy main breakfast choices are covered. About services, the pool was great, the cheerleaders were eager to get people going. The pool bar was extremely well attended. Special thanks to Claudia the pool waitress whose eyes spark with a bright smile!, who couldn’t guess If my bracelet was an all inclusive sign or just a regular one. The security measures with Corina were just great. Makes you feel secure at all times. Will come back again!!!
Tamarindos is a nice hotel, with one of the best breakfast i know! Lovely to sit outside on the terrace and eat. Close to the beach, shops and shoppingcentre. Nice place if you want to stay in an area outside all the «typical» tourist places! Poolarea is nice and has this well known «garden»! Some of the rooms were still not renovated, but I’ve heard that the whole hotel is gonna be renovated now! Looking forward to the next time im able to visit Tamarindos and see how it looks!