BlueBay Lanzarote

Absolutely the worst holiday experience we’ve ever had. I would strongly advise anyone considering this hotel to avoid staying in Block E. The rooms were filthy, dirty, and poorly maintained. There were cockroaches, bugs, and flies everywhere—on the floor, around the room, and even in the shower. It was completely unacceptable and made us feel uncomfortable throughout our stay. The standard of cleanliness was shocking and nowhere near what we expected. The bed was incredibly uncomfortable. We complained and were moved to another room, but it was no better. The mattress was even replaced, yet it was still just as uncomfortable. None of the issues were properly resolved. The entertainment was virtually non-existent, leaving very little to do, especially in the evenings. For the amount we paid, we expected a much higher standard. We travelled as a family of 16, and every single one of us was left extremely disappointed. This hotel fell far below the standards we expected when booking through Jet2, and it certainly did not deliver the quality promised. The whole point of going on holiday is to come home feeling relaxed, refreshed, and like you’ve had a break. Instead, we came home feeling exhausted, stressed, and relieved that it was over. I have already submitted a formal complaint to Jet2 and am currently awaiting a response. After this experience, we will never return and would not recommend this hotel to anyone. Save your money and book somewhere that values its guests.

So firstly I am giving my review which is my personal opinion & will of course differ from other people's. This is a 3 star hotel its not royalty so your paying for what you get. Personally I was petried before going due to the negative reviews but my family was right ignore them and see for yourself. I went as a single parent with 2 kids so it was stressful enough but I had no problems throughout. The only thing was the towel change overs it isnt frequent so I did wash them myself in the sink but thats just me. Food was spot on ive never actually eaten as much abroad even in 5 star hotel I really did enjoy all the food lots of variety and then simple options for kids cause one of mine just eats very plain. Yes the rooms are dated but I had no problems with my room we all slept pretty decent. Entertainment is 10 out of 10 mikey the 2 girls & the young lad were AMAZING 👏 🤩 enjoyed everything they did as they really put it together ( sorry I couldnt remember the names ) yasin I think he was called the waiter was so sweet and funny & Juan ( the egg man i called him ) was absolutely the sweetest soul ever 😀 every guest was so kind , nice and friendly and I met a lovely little family too we had the best of laughs !! so from my opinion I would deffo go back with it all been the same experience. Plenty to do local wise too water park , ranco texas , market and many more. Thank you blue bay 💙