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  • Lanzarote
  • Playa Blanca
  • IBEROSTAR La Bocayna Village

IBEROSTAR La Bocayna Village

TripAdvisor Review
Spain, Europe
Playa Blanca

This welcoming bungalow complex is situated in the tourist area only 300 m from the Pebble Beach of Las Coloradas, 800 metres from the Playa de Papagayo and about 3 km from Playa Dorada. In the surroundings you can find shops and businesses. The Centre is 3 km. also, at your disposal is the room service and medical care. It offers a wide selection of national and international brand drinks.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Bicycle hire service*
  • Babysitting service
  • Multilingual staff
  • Air conditioning in public areas
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Disappointing hotel

Review by cmplayle County Durham, United Kingdom

We are a family of two adults and two teenagers, who chose the superior deluxe bungalow, for a touch of luxury. Disappointing is most definately how I would describe this hotel and its facilities.
Due to its lack of facilities, its more of a two star...

We were half board and could change our evening meal to lunch but having real difficulty buying a drink, or bottle of water during the day from the pool bar, was one of the biggest let downs, as it was only open from 19.00hrs-22.00hrs. We were told to ring the bell on the bar and we would be served during the day but be prepared for a long wait. There was also no facility to buy any sort of snack during the day and we were told we could not upgrade to All inclusive for a few days when we complained. There is a shop about a 10 minute walk away, which I guess we expected to use, given we were half board but I've never stayed anywhere where you can't buy a plate of chips or a toastie during the day, if you're having an evening meal on a night...especially at a four star hotel!! The gym and sauna were also closed, which the Jet2 Rep seemed surprised about, as she informed us that facilities should have reopened following covid. They've had plenty of time to update brochures if this is not the case, as you are not getting what you are paying for. Bungalows are spacious but in need of updating. Avoid number 7 if you can, as the view is appalling and the terrace is extremely overlooked by the car park and everyone coming and going. We did complain and asked to move, as we were certainly not getting what had been described but it never happened (that's another story). We had to ask for the whirlpool water to be changed, as there was a layer of grime on the top and no one came to top up the chlorine..not very hygienic given current climate. Food was basic and typical of all inclusive buffets, although the chefs did accommodate to cook fresh omelettes to order for breakfast, which was a bonus. The staff are friendly and helpful and I'm sure are doing their best to make people welcome but if you have a late flight and arrive after 22.00hrs like we did, be prepared for reception to be closed and waitering staff clearing the restaurant, to show you into your accommodation. The water is freezing cold in the pool and dirty towels and plastic cups were left lying around, with no one clearing things away. This made it difficult to know which sunbeds were free, as people had just left them. There are some lovely bars locally, Alfie's bar in the little local shopping complex is recommended and it's about 25 minutes walk to Rubicon marina. We hired a car for three days, definately worth doing and taking a trip up to Timanfaya but go early, as the queues of cars were ridiculous...it was Easter half term though. Overall we made the most of our holiday, despite being incredibly disappointed by the hotel but would not return.

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TripAdvisor Review

Has it's merits but NOT for families

Visited this hotel in early April and was impressed by the rooms, although a little tired, the seperate bedroom and bathroom was really handy with our two children. Hot tub was a nice addition but I question the dosing of the chemicals in the water and there seemed to be a lot of grit in the bottom of ours. Huge balcony with outdoor loungers and seating was great...

Location suited us as it was very quiet at one end of Playa Blanca and 25mins into the Marina along the coastal path or 4 Euro in a taxi. Food was good in the Evening with a choice of 5 prepared main meals or the usual buffet fare and was perfectly fine for us. However, the things that let this place down is the AI as the Bar Staff did not seem to be bothered whenever anyone wanted a drink and were rarely at the bar. We once found a bar menu but as soon as we wanted anything such as a cocktail the waiter muttered something, said there were no spirits left and snatched the menu out of our hands to be put back behind the bar. We saw another Jet2 family move to another hotel purely for this reason. A shame as the staff in the restaurants were generally lovely along with the ladies on reception who couldn't be more helpful. There is also another room next to Reception where you can help yourself to various drinks with a Fridge but there were a couple of days where this wasn't restocked with any Wine or ice cubes. As for the pool this was OK with enough sun beds but a shock that Children couldn't have inflatables in the pool. This seemed to be the only Hotel in Playa Blanca with this policy and as a hotel that was marketed as Family friendly I would assume this was a given especially considering that the pool had a lifeguard on duty. There was a family with 2 small children in the pool with a new inflatable Crocodile having fun which was nice to see but not after long the Jet2 Rep was called in to ask the family to remove it which was disappointing to see two upset small children crying. Anyway, this is another discussion point that should be taken up with the Jet2 marketing department. We noticed the same cups/rubbish and dirty towels in the pool area for at least three consecutive days but I won't judge as I assume the staff are stretched, maybe cuts due to Covid? As I said earlier, there are some lovely staff here (just not my friends at the bar!) I would recommend this place for couples and maybe families with teens/older children but if I would suggest taking Half Board or breakfast only and then head out into the lovely Marina in the Evening.

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TripAdvisor Review

Fine, but not four star, and not the best AI

Review by Robswife Rutherglen, United Kingdom

We booked this as it had two bedrooms, and we wanted our eldest daughter to have room to study while we were away (not that she did much). It looked spacious on the website, we knew it was a small resort and would probably be pretty quiet, a bit different from the usual AI resorts we’ve been to. That’s fine...

However, it’s just not really set up for the AI market. When we arrived (at 10pm, so not overly late) , the place was in darkness, with a sign on the locked reception to go to the restaurant or , if after 10pm, phone a number. We tried the restaurant first, dragging our suitcases, a staff member rushed us to our apartment- literally rushed, I had to practically run to keep up with her, losing the rest of my family in the process, while they wrestled with the luggage. We were told that if we wanted drinks the bar downstairs would be closing in ten minutes so to hurry. There was some plates of salad in the fridge but no drinks at all, not even any teabags never mind a bottle of water . So we had to rush down to the pool bar and get a drink as we were all quite thirsty by this point. Not the best start to the holiday. The villa itself is fine, spacious and clean, with a nice outdoor area. The beds are pretty hard though and my back is suffering slightly. The tv reception is poor although there are English channels, it’s impossible to watch any of them. We did tell reception this, and they sent someone promptly, but nothing improved. There was supposed to be robes and slippers according to the website, but we didn’t have any. The doors were very squeaky which was annoying in the mornings. Pool area is nice, and quiet. Plenty beds, although there were a couple of days it was a little busier and some people were having bother finding enough sun beds. They don’t seem to bother cleaning the pool area. There’s been a pile of towels sitting on a wall for most of the week, and spillages aren’t cleaned. The pool bar- this is where things fall down really. It’s not geared up for an AI market. The pool bar rarely had anyone manning it, there was a bell to push, but that seemed to just ring in the restaurant next door, and if the waiting staff was busy at mealtimes then you would wait a long time. There is a bar area which is for AI guests, where you could go and help yourselves, but this stopped at 7pm, and stock was pretty low later in the afternoons. Couldn’t get any ice cubes after 2! There is no indoor bar, so on chillier evenings there’s nowhere to go other than the pool bar (outside) or your accommodation. I think that’s pretty poor for a four star hotel. The restaurant was fine, the food was pretty good with reasonable choice. You have to order drinks with the waiting staff though, and this can take a while if it’s busy. At dinner you can order a main which is brought to the table, which makes a nice change from having everything at a buffet, although there’s a reasonable selection of buffet items too. Some more information / signage would be helpful - there’s no labels on anything, so if you have any specific dietary issues then you’re going to struggle. As it is, I’m a vegetarian, and had to take a few guesses with the soup. Sometimes desserts seemed to run out pretty early though. It’s much smaller than other AI restaurants but it was fine. Gym wasn’t open (Covid), and there’s not much else there - small play park and pool table, a boules pitch. The lifeguard at the pool stopped my daughter from throwing a very soft pool ball, when the pool was practically empty, which was pretty mean. AI stops at 12 on departure day, which again is different from anywhere else we’ve been to. Quite annoying as we arrived too late for dinner but we’ll be leaving later and will basically miss out on half a day. All in all, it’s fine, but hard to see why merits four stars, and it wasn’t value for money. More expensive than other places we’ve been, with less facilities. Might be better to go self catering or b&b.

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TripAdvisor Review

Excellent and very private bungalow

A very well laid out resort , and an excellent two bedroomed bungalow , private, clean and comfortable. Hotel staff were really friendly and helpful . We were B&B only, breakfast was fine, would have preferred a more slightly Spanish buffet rather than the usual fried stuff...

Pool not heated so a bit bracing in April . The resort is right on the edge of Playa Blanca, so be prepared for a 30 minute walk to the main marina and quite a bit longer for the town centre. However local taxis are quick to arrive and really good value.

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TripAdvisor Review

Avoid all inclusive 3 Star at best

Just spent a week here with my wife and son. We stayed in a superior deluxe 2 bedroom bungalow as my wife has mobility difficulties. Booked with jet2.com my wife felt it looked nice and the bungalow would meet her needs...

Marked on jet2’s website as 4* I would mostly disagree as the bungalow in which we stayed was in need of refurbishment and hopefully from photos you will see the private balcony in much need of TLC with numerous broken floor tiles and weeds throughout the area.

Aside this the hotel is in a lovely location for those who enjoy a quiet location. It’s about a 20 minute walk to the Marina where there are restaurants and a shopping centre( fairly compact). From there you can then walk along a lovely promenade into the main Playa Blanca town where there are numerous bars and restaurants.

Why I say not to do all inclusive is for us 3 it was an extra £700 to do so.

There is only 1 restaurant and that serves 3 meals a day. Food lovely and waiting staff really friendly and attentive.

There is a pool bar which opens at 7pm but closed 1030-1100. It was a job getting served though as the waiter’s serve at the bar and they primarily were in the restaurant. Although the bar area is covered there is no inside bar area.

For all inclusive guests there is a room attached to reception where you can help yourself to beers, wines and spirits. There was always too a selection of cakes, fruit and sandwiches. This room though is locked at 7pm and doesn’t open till the following morning so after the pool bar closes there is no accessible bar area.

We ended up going out into town for two nights ourselves and this was easy to do either walking or by taxi. There is also a regular half hourly bus service outside the hotel.

I used the bus several times and once to take myself and my son to the aqua lava water park.

The staff make the place in my view all of them friendly and welcoming. Hotel itself just needs more attention. I would suggest too all inclusive guests could at least have their fridges with drinks and snacks as opposed to me going to a supermarket to do so.

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