Hipotels La Geria

I recently stayed at Hipotels La Geria and left overall quite disappointed. I booked this property after hearing positive recommendations about it being a great choice for solo travelers, but my experience did not match that at all. Throughout most of the trip, the atmosphere felt distinctly unwelcoming and judgmental, making it hard to feel fully comfortable or accepted as a solo guest.

The room amenities and dining were a mixed bag with some frustrating drawbacks:

Faulty Air Conditioning: The AC in the room was practically useless. Instead of cooling the room down, it constantly circulated warm, stuffy air. Even on the lowest possible setting, the temperature never dropped below 23°C, making comfortable sleep difficult.

Dining Inconsistency: Lunch and evening meals were decent enough, but breakfast was consistently poor. Hot items were frequently overdone and burnt, with the eggs on multiple mornings tasting completely of charcoal.

Standout Service from Daniel: The main bright spot of the entire stay was the bar service. A huge shoutout to Daniel at the bar—he took the time to recognize me early on and always knew to get my Hipotels cocktail ready whenever I approached. That kind of attentive, friendly service was genuinely appreciated.

While Daniel's excellent service and the later meals were fine, the overall lack of hospitality toward solo guests and the ineffective AC mean I won't be returning.

A 3-star property like Hotel Floresta might carry a lower rating on paper, but it offers a far more welcoming, accommodating experience than what I encountered here.

When we first arrived our flight was delayed and there was a problem with our transfer to the hotel. However, the hotel immediately lifted the mood. Our check-in process was smooth, we missed dinner but they had a meal prepared for us for the night and our first impression was very good.

Throughout the week our experience at the hotel just kept getting better and better as the days went on, to the point we didn't actually want to leave.

Room quality: Clean comfortable and really good standard - 4.5/5.

Hotel facilities: Excellent facilities - 5/5.

Staff interactions: Superb! The professionalism, friendliness, helpfulness and overall customer service was faultless. The staff were a massive contributing factor to the warmth, energy and vibe in the hotel. From what I saw everyone was equally having a great experience - 5/5.

Location: Brilliant and hidden in plain sight! Close enough to the airport that travel was less than 10mins, despite that we didn't have planes flying over our hotel unlike others we saw further down the coast. Easy access to the beach, zoo/waterpark, shops and other amenities - 5/5.

Unique experiences: On our final day we noticed the hotel has won awards 3 separate awards for the last 2 years running and it makes so much sense! Any memorable or noteworthy moments.

Overall impression: Every box was ticked, there were pleasant surprises along the way and as someone who has travelled a lot this is most certainly one of the best holidays I've ever had!! This hotel is rated 4* and I'm genuinely mind boggled how it's not a 5*.

Thank you Hipotels La Geria, you owe my family nothing!! 5/5

Just returned from a one week stay in this exceptional hotel and location. This was our first return to the Canaries in over 30 years and we could not fault it. A very well maintained hotel with great staff. We were on a bed and breakfast basis and the breakfast options were excellent. The staff even gave me a surprise at breakfast on my birthday which was a lovely touch. The room and balcony were very well appointed and looked after daily by housekeeping, and gave a great view of the pool, garden and sea. Its location next to the beach was ideal for daily walks and swimming, with many shops and restaurants very close by. We enjoyed our stay there immensely and now planning our return to La Geria.