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Opening Times

Mercury Holidays opening times

Established in September 1980, Mercury Holidays has grown from small beginnings to become one of the UK's leading independent Tour Operators. We specialise in arranging award-winning package holidays, escorted tours and river cruises to destinations the world over - and all at unbelievable prices!


Our offices are based in Sevenoaks, Kent. Our friendly team of staff are always happy to help. They are well-travelled and have visited many of our hotels and so can provide you with first-hand knowledge of the country and hotel you need information on.

##### Why Mercury Holidays?
We only sell our own carefully selected holidays, those in which we have confidence and which you, the customer rate as good or excellent in our questionnaires. That is why we get more and more repeat bookings every year and why so many clients are introduced to our holidays by friends who have travelled with us.

##### Protection for our customers
Your money is safe with us - Mercury Holidays is a trading name of Sunspot Tours Limited, which is fully bonded with ABTA and also holds a Civil Aviation Authority License no.1631. This means you can book your holiday with complete security knowing your money is fully protected by the Government’s Air Travel Reserve Fund.

##### No Single Supplements
Why pay a fortune in supplements if you are travelling alone?... Mercury Holidays have recognised the needs of Independent Travellers and as a result offer No Single Supplements at many of our hotels.

##### Easy Booking
Mercury Holidays offer hassle-free booking from the comfort of your own home! You can call us on 0800 781 4893 to make an enquiry or reservation, or simply book online.

##### Flexibility
Our holidays are all designed to meet your needs and not ours. That means that we provide flexible holidays in terms of duration, i.e. you can stay in some resorts from as little as 3 nights up to 30 nights or much longer if you wish. We also offer flexibility in terms of where you can fly from, we now offer regional departures on many of our holidays so that you can get a flight from your local airport.

##### Brilliant Offers
At many of our hotels we feature special offers, such as pay for 2 weeks and receive a 3rd week completely free! Or we offer free room upgrades, free massages or Thalasso Therapy and much much more!

About Us

About Us | Mercury Holidays

Established in September 1980, Mercury Holidays has grown from small beginnings to become one of the UK's leading independent Tour Operators.

Frequently Asked Questions

Mercury Holidays ensure you are well informed before you choose your holiday destination or book your holiday with us. Read our holiday FAQs...

Frequently Asked Questions | Mercury Holidays

A list of common questions and answers asked when booking our holidays

We’re really excited that travel restrictions are being eased meaning you can escape on that all important holiday.

Please read the information below so that you are aware of likely measures implemented to ensure your safety and enjoyment.

Please remember that this information is subject to change and that for the most up to date information about a particular country we would recommend that you visit the Foreign and Commonwealth Office’s travel advice at [https://www.gov.uk/foreign-travel-advice](https://www.gov.uk/foreign-travel-advice)

The government has published a list of Covid-19 travel corridors for visitors from England meaning you do not have to self-isolate when returning from these countries. [https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors#travel-corridors-countries-and-territories-exemption-list](https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors#travel-corridors-countries-and-territories-exemption-list)

#### Passenger Locator Form

Please note that the government has introduce a requirement to complete a passenger locator form prior to returning to the UK. Details and a link to the form can be found here [https://www.gov.uk/provide-journey-contact-details-before-travel-uk](https://www.gov.uk/provide-journey-contact-details-before-travel-uk)

##### Country entry requirements

Some countries are imposing additional procedures prior to entering the country. We have composed an A to Z list of information by country (please scroll further down the page to view).

##### At the airport

New protocols have been introduced at all airports to keep you safe. These include:


- Increased cleaning operations
- Limiting terminal access and the suspension of some facilities to ensure social distancing
- Introduction of hygiene stations
- Possible temperature checks
- Passengers generally should maintain social distancing, wear masks at all times, reduce contact where possible and frequently wash hands
- Airport check-in, security and boarding will all have measures to ensure your safety and to limit contact

##### On flight restrictions

All airlines have introduced measures to keep you safe these include increased cleaning operations and the wearing of masks. We have compiled an A to Z list of information by airline (please scroll down the page to view).
If your airline is not listed please refer to the airline website for more information.

#### On holiday

##### Welcome and your transfer

Our representatives in resort will meet you on arrival and will be able to advise on what measures are being taken to keep you safe on the transfer to your hotel which may include the wearing of face masks. Some transfers may be subject to additional stops and extended wait times and therefore be longer than usual as a consequence.

##### Your hotel

All hotels have implemented measures to maximum cleanliness and safety. These vary from country to country but all have been developed in accordance with local government advice.

The extra measures may include increased frequency of cleaning operations, the provision of hygiene stations, the wearing of face masks and limitations on access to some facilities. It is likely that bars and restaurants will be operating at reduced capacity to ensure appropriate social distancing, this will vary depending upon whether the seating is internal or external.

Relaxing next to the pool or on the beach will also be subject to new protocols with increased cleaning operations or limitations on the number of people in a particular area to maintain social distancing. The great news is that you should all have more space to enjoy yourself in the sun.

##### In resort

Please look out for local guidance on what restrictions and measures are in place in resort, our representatives as well as the hotel staff will be able to advise further. We would generally recommend that you should maintain social distancing, carry a protective mask and frequently wash your hands.

We wish you an enjoyable holiday,
The Team at Mercury Holidays

Staying Safe On Holiday

Staying safe on holiday | Mercury Holidays

Staying Safe on Holiday

Mercury Holidays respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so that you can easily click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here.  

Please also use refer to the Glossary that we have set out at the end of the Policy, if there is any terminology used in this privacy notice that you are unfamiliar with or that you don't fully understand.

Privacy Policy

Mercury Holidays respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website.

Privacy Policy | Mercury Holidays

How and why your personal information is used

These Booking Conditions together with our privacy policy, the general information contained in the ‘For you to know’ and ‘Holiday Insurance’ sections, and where your holiday is booked via our website, our Website Terms of Use and any other written information we brought to your attention before we confirmed your booking form the basis of your contract with us, Sunspot Tours Ltd of St John’s House, Suffolk Way, Sevenoaks, Kent, TN13 1YL trading as Mercury Holidays - ATOL number 1631, ABTA membership number VO211, Company number 01470134. (‘We’, ‘us’ or ‘our’ ‘Mercury Holidays’). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. No employee or representative of Mercury Holidays has the authority to vary these Booking Conditions. Information about our holidays (including prices and travel details) may be featured on other websites operated by other organisations and companies. Please note that we do not accept liability or responsibility for any advice given to you on any website which is not operated and maintained by us.

Terms and Conditions

These booking terms and conditions form part of your contract with Mercury Holidays when booking a holiday, hotel, flight, tour or river cruise.

Terms & Conditions | Mercury Holidays

##### To arrange your travel insurance with Holiday Extras, please call 0800 781 4237 and quote "WK830" for preferential rates.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday, protecting against unforeseen circumstances that could otherwise spoil your trip. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking.

To assist you with this, we have arranged travel insurance in partnership with Holiday Extras which are authorised and regulated by the Financial Services Authority to specifically meet your needs on your holiday. The Holiday Extras policy is underwritten by Mapfre Assistance and approved by the Financial Services Authority to undertake insurance business in the UK. Details of all companies can be found on the FCA website (www.fca.org.uk).

Should you decide not to purchase your insurance policy from Holiday Extras, you must provide us with details of your alternative insurance. The insurance must apply to all persons named on the booking and for whom a premium has been paid. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

We reserve the right to cancel your holiday if we discover that you do not have suitable insurance cover for your holiday - in this case cancellation charges as set out in our booking conditions will apply.


Holiday Insurance

You must have the appropriate travel insurance when you travel with Mercury Holidays. Find out more about out great travel insurance deals...

Holiday Travel Insurance | Mercury Holidays

A summary of the benefits and details of the premiums.

Mercury Holidays has partnered with Holiday Extras so that you can save up to 60% on airport parking, hotels and lounges.

Airport Extras

Book a range of great value Holiday Extras at Mercury Holidays including Airport Hotels, Parking and Lounges. Check out our great deals today...

Airport Parking and Holiday Extras | Mercury Holidays

Save up to 60% on airport parking, hotels and lounges.

#### Book your holiday online

Booking your dream holiday, cruise or tour couldn't be easier or more secure. Simply enter a holiday destination, resort, hotel or tour, choose your departure airport, departure date and the number of guests in your party, then sit back and let our booking engine find you our best deals available. When you have decided upon your next getaway, simply enter your contact, guest and payment details and that's it, your all booked!
Our online booking process is fully encrypted meaning that the information you enter when making a booking is secure. Should you have any questions our friendly, travel experts are just a phone call away to guide you through the process or book over the phone.

#### Book your holiday by phone

You can call our specialist reservations department on 0333 005 0997, our team are happy to provide advice on destinations, resorts and on hotels, as well as check availability, provide quotes and book and confirm your holiday for you over the phone. 


Our reservations department is open: 

Mon - Fri: 09:00 - 16:00


Sat: 09:00 - 16:00


Sun: Closed (includes Bank Holidays).

#### Book your holiday with your local travel agent

We have partnered up with over 200 travel agents across the UK with whom you can book your Mercury Holidays holiday. Midcounties Co-op, Althams Travel, Premier Travel & Travel House are just a few of our partners who'd be happy to confirm your holiday for you.

How to Book

Find out how to book a holiday & flights with Mercury Holidays. 3 easy methods, book online, book by phone or book by post. It's simple with us!

How to Book a Holiday or Tour | Mercury Holidays

Book your dream holiday, escorted tour or river cruise with us either online, on the phone or with your local travel agent 

### Book with Confidence
Our ABTA and ATOL membership ensures that your holiday is financial protected. Read more about how your holiday is covered below.

#### ABTA Members
We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. Our ABTA membership number is V0211.

#### ATOL Protection
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Our ATOL membership number is 1631.

Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ABTA and ATOL

Mercury Holidays ensure your financial security when booking, as we are Members of ABTA & ATOL holders, ensuring high quality service & financial security.

Members of ABTA and ATOL Holders | Mercury Holidays

Book with confidence - ABTA and ATOL protected holidays.

ABTA & ATOL

View our latest online brochures for Escorted Tours, Worldwide Holidays, River Cruises and Solo Travellers and discover your next dream getaway! If you want to download a copy, just the click the link to save a PDF version for sharing or offline browsing.

Brochures

Mercury Holidays digital brochures come direct to your browser allowing you to browse, print pages or even download them in PDF format for offline viewing or sharing with friends and family.

Online Holiday Brochure - View our Brochures Online | Mercury Holidays

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Online Brochures

Be the first to hear about our top holiday offers, exclusive online sales and much more! We've been handpicking the very best holiday deals since 1980. Sign up today and receive our latest Worldwide Holidays and Escorted Tours brochure in the post, free of charge.

Order the latest FREE Mercury Holidays brochure online, the first step to a great holiday deal. Request a brochure and we will post it to you today, free of charge.

FREE Holiday Brochure Request | Mercury Holidays

Order a FREE Brochure

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