Roc Leo

The room wasn’t very big but had big bed which I found comfy but was too soft for hubby . Large tv and a mini fridge . There were also coffee machine but we don’t really drink coffee so didn’t use it . The maid came round to check room and gave us robes and slippers and filled the fridge with pop which is done once at beginning of week . We asked if we could have cups to make tea which was all brought soon after .

Now the thing to improve on not enough storage space the fridge and safety deposit box takes up room in wardrobe and there are no drawers but if luggage rack was removed a small set of drawers could be put there . Would be helpful to get a information pack , meal times, told about gate near swimming pool etc The meals could have been hotter , there is a microwave but people always queuing for it . Liked the fact waiters told you if you didn’t have your mask on in buffet area Entertainment was put on but not really our sort of thing but it’s there if you do . We got a good deal and would go again at the right price .

The rooms are cleaned every day if you want but we only requested cleaning twice in the week we stayed here. However the cleaner only made the bed cleaned the bathroom changed the towels and that was it. The floor still needed to be swept and washed, not from any mess that we made I would add. The dining room looked clean but tables were only given a quick wipe with no sanitizing in between guests, and the plates sometimes were still wet and a bit greasy. The food was well presented, although not very much choice, very bland and invariably cold, however there is a microwave. One thing I was surprised at was the cutlery was not replaced between courses i.e. if you had a salad then a main course the cutlery was left on the table to use again. I think the waiting staff worked very hard but were not particularly chatty or friendly to the British contingent, but totally different with the German guests. Language difficulties maybe? The reception experience is not particulary good, not welcoming or friendly and we had an issue with the airport transfers which I have made the tour operater aware of. This hotel is in an amazing location, but the hotel itself leaves a lot to be desired. Very little covid awareness apart from wearing face coverings. The good points were, the bed is the most comfortable I have ever slept in, the shower is amazing and the coffee was the best I have ever had in a hotel. I would say this hotel is only worthy of 3 stars and definitely not the 4 stars rating. It is very basic and does not come with the usual features of a 4* hotel. I would not stay at this hotel again.

Due to being out of season the majority of the guests were of the age of retirement. The staff in general were happy, friendly and accommodating. Good bus service into Palma and Arenal outside the hotel. €2 each way. The hotel is a minute walk to the promenade/beach. The only slight negative I felt was the hotel was gearing more towards the German market but overall would be very happy to stay their again