Name: Amic Horizonte
Price range: from £378.84pp (7 nights includes flights and transfers)

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Amic Horizonte

Very overpriced for a three-star hotel. On a par with Premier Inn-style hotel offering - which is fine - but paying about double the price per night! We stayed 2 nights (Saturday and Sunday) in September.
Good bits include the communal areas with elevated views over the port, and breakfast, which was tasty (we found plenty to choose from: fruit, yoghurts, pastries, cooked breakfast, plus Spanish omelette was delicious). 
Not so good… the hotel is situated up a steep hill so you do need to be reasonably fit to negotiate walk back down to ground level - or else take taxis from hotel reception into Palma (about 9/10 euros). 
The front entrance to the hotel does not give the best first impression, and check-in on the evening we arrived was VERY slow and lacklustre. However, the day receptionist was cheerful and helpful.
Our ground-floor room was a reasonably good size and the bed was comfortable, but our basic balcony (three metal chairs) faced a wall of an apartment block and there was little/no privacy from adjoining balconies. 
Inside the room, surfaces were a little dusty, and ants were spotted in the bathroom at night, having walked in from the adjacent outside door. We also noticed ants outside the door of the adjoining bedroom. 
I think the biggest issue we had was the price we paid for the accommodation/location.

Overpriced three-star hotel

I did my laundry here and it came out great. No complains :) people are really friendly and has my clothes ready the next day. It’s close to the center and easy to access. I will definitely be using them again. Thank hey also have some info on tours.

Good service

I am writing this review to express my dissatisfaction with mine and my partners recent stay at Hotel Amic Horizonte. Unfortunately, our experience was far below the standards we expected.

During our stay, we discovered ants in our room, which was both unpleasant and unacceptable. When we reported the issue to reception, we were informed that this was to be expected due to the hotel being “surrounded by nature.” This explanation was not only inaccurate, as the property is located in an urban area with artificial grass and little natural greenery, but also dismissive of the actual issue in that no apology was given. 

To make matters worse, the receptionist called ‘Julian’ who we had the unpleasurable experience of speaking with was rude and unhelpful. Instead of addressing our concerns professionally, we were blamed for leaving food out, which added to our frustration. As paying guests, we should not be held accountable for a pest problem in your facilities.

The receptionist said housekeeping would clean the room however when we returned  to our room we found dead ants on the floor and some that were alive on the floor and the bed. We also found the room to be cold as our key card had been removed and therefore the electric had not been on all day.
This is ironic as previously Julian from reception had said that morning that ‘food should not be left out and should just be in the fridge’ however due to the keycard being removed the food we did have in the fridge had been in a warm fridge all day and as it was meat could not be eaten due to risk. 

I believe it is the responsibility of the hotel to maintain a clean and pest-free environment for its guests. The lack of customer care and dismissive attitude I experienced were highly disappointing.

Ants and Poor Customer Service

The hotel is very good excellent facilities gym pool swimming pool restaurant good food and excellent breakfast .
It’s on the hill allowing good views of the port and great views of the cruisers coming in.
The rooms were clean tidy and extremely comfortable.
The reason I haven’t given it a 5 star is purely because there could have been larger towels and check in is too late .
We got there around 11sh in an ideal world most check ins are around 12/1 but our room was ready and we still had to pay 20€ extra along with the local fee of 2€ which is ok but I find it ridiculous that if our room is ready and we are leaving 3 hours early at the end of our stay that they should charge us another 20€ to check in 3 hours early it’s really cheeky !!!!
That’s the only negative aspect 
I would return but I would not pay the 20€ 
Good customer service

Excellent stay and customer service but check in overcharged

The first thing we noticed when we entered the building was how clean everything was. The room was better than we could have expected.  The same goes for the girls behind the counter, who were as nice, helpful and professional as we could have hoped. Overall a very nice if not perfect experience 👍

Perfect

Enjoy the rooms with a terrace overlooking the sea, located in the main building and fully equipped with two beds or one double bed, full bathroom with a modern shower or bathtub, hairdryer, TV, Satellite, and telephone

Twin Seaview Room

Located in the annex building on the ground floor, single rooms at the Amic Horizonte are equipped with a private bathroom, hairdryer, air conditioning, Flat-screen TV with Satellite channels and a telephone. 

Single Room

Located in the annex building, this air conditioning room includes a small balcony, a TV and a private bathroom. A safe is available to rent. telephone, desk, tile/marble floor, heating, shower, toilet, bathroom. Room size: 18sqm. Bed size: 2 twin.

Twin Room


Hotel AMIC Horizonte, with its spectacular views over the bay of Palma is just a short distance from the centre of Palma de Majorca. Located in a quiet area near the seafront, close to the Port of Palma and the Porto Pi Shopping Centre, guests can easily reach the most famous nightlife areas within Palma. Public transport connects you to the nearby beaches of Cala Mayor, Illetas and Playa de Palma.

##### Accommodation at the Hotel AMIC Horizonte:

Comfortable air-conditioned twin en suite rooms benefit from their own private balconies & are equipped with, hairdryer, phone, satellite TV, and safe. Seaview rooms are available at a supplement.

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Amic Horizonte

Accommodation at the Hotel AMIC Horizonte: