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  • Majorca
  • Playa de Muro
  • Iberostar Albufera Playa

Iberostar Albufera Playa

TripAdvisor Review
Spain, Europe
Playa de Muro

This superb beach hotel boasts an idyllic setting in Alcudia Bay. The hotel is situated beside the sandy beach and is in close proximity to the centre of this bustling resort where guests will find an abundance of charming restaurants, lively entertainment venues and shopping opportunities. The hotel lies close to a protected natural area with beautiful, aromatic pine trees, offering guests the opportunity to go hiking, mountain biking or horseback trekking. The hotel boasts a stunning, sleek exterior which blends harmoniously with the natural surroundings. The hotel interior features striking contemporary designs and elegant decor, lending an air of regal splendour to the surroundings. Guests will be impressed by the stunning guest rooms which feature refreshing, neutral decor, providing a veritable oasis of peace and serenity.

The hotel has the exclusive Star Prestige area for adults only. The Star Prestige rooms have exclusive services (coffee machine, welcome minibar, VIP attention at reception) and access to the Star Prestige area with Balinese beds, Jacuzzi, solarium and open bar.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Laundry service*
  • Launderette*
  • Bicycle hire service*
  • Multilingual staff
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Amazing service, location, food, staff, and hotel. Will be back again!

Review by 48tarag Toronto, Canada

We had an amazing time at Iberostar Albufera Playa. The staff was especially kind and welcoming, including Mila the host manager who was always there to greet us, answer questions, and make our stay more enjoyable. The chef Luis who makes omelettes was so friendly and the entertainment staff always put on a great show and hosted fun activities during the day...

Our housekeeping staff Lola was excellent and our room was always tip top clean. Love the green and renewable initiatives at Iberostar to reduce waste. We had half board and it was more than enough, since the buffet is full of AMAZING food options and varied every single meal - it’s truly a gastronomic heaven. The evening entertainment with the African acrobats and the rock band was great, but the circus act was… not the best. Abba tribute group was fun as well. The sandy beaches in front of the hotel stretch on and on and the water is so clear. You do have to pay 15€ for the sun beds on the beach but can just put your towel down, it’s clean enough and very spacious. Rooms are a bit outdated but considering we did not spend much time in them, it was totally fine. The most important part was they were clean and spacious. This hotel can be reached by bus from Palma, or via car. It’s very accessible and we rented a car the last day to do some exploring around the island and Alcudia - highly recommend to do this. Thank you Iberostar staff for another fantastic stay!!! Nos vemos pronto :)

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TripAdvisor Review

Excellent, family focussed hotel

Review by Happylils Prestwich, United Kingdom

Our stay at the Iberostar was fantastic; is definitely a place I would visit again and recommend. I was a little nervous given no recent reviews was also concerned whether we had chosen a hotel too far out of Alcudia. True, we were asked to leave a review but not bribed for a positive one! Reposting my review as we stayed at Albufera Playa, not Albufera park!

Location: It’s a bit out of the way being at the most southerly point of Playa de Muro...

We hired a car so I can’t comment on the bus services - the buses did look very busy and often people seemed unable to get on board. But the beach which the hotel has direct access too is fabulous and the best of the Alcudia beaches by far. The sand is soft, water is warm, it’s fairly clean, and you can go a fair way before it even reaches waist height. Alcudia beach which also had shallow warm water has a lot more sun beds but the sand is rock hard. In fact there were pallets of builders sand on the beach and I didn’t know if they were adding more sand or filling the bags and selling them on! Plus point of course that your sandcastles will last a long time! There is a little strip in front of the hotel with kids arcade, a few shops and a couple of restaurants. Nothing major but pleasant for a paseo. It’s very family orientated and there are no rowdy bars.

Hotel: Albufera Playa and Albufera Park are two halves of the complex and share pools, entertainments and snack bars. Most of the kids stuff and shop is on the Albufera Park side and spa, sports etc are on the Playa side. The Playa side IMO is nicer; the entrance is better kept, the gardens are much nicer there are more staff in the reception.

Room: Our room was in the main building above reception. It was quiet, fabulous view. Rooms are a bit small but if you use the storage you can manage. The toiletries were good quality, in reusable packaging. The hotel really delivers on not having single use plastic which is wonderful to see in practice. There was a water dispenser on each floor, definitely recommend taking some reusable water bottles to keep on you. The beds were ok- I would say the mattresses need an update. Not horrendous but a bit creaky and on the harder side. I could sleep though. Lights on balconies all go off at 11pm which was a bit early - it would be nice to be able to have light a bit later. Only 2 plug sockets so a power pack for usb items and a multi-socket adaptor were helpful

Restaurant: 2 main AI restaurants: Tamarindos which you had to reserve and is very nice The main Cepa for breakfast, lunch and dinner with large buffet. This is where I think the hotel could improve: The hotel is so family orientated and yet the food for kids could be improved. I saw so many kids eating a constant diet of melon, plain pasta, bread and chips. I’m not saying feed children rubbish food but many need more simple stuff like plain or breaded chicken, decent quality sausages, vegetable sticks, broccoli, etc. even cereal selection wasn’t great - all contained dairy and nuts, and there weren’t the basics like cornflakes, rice crispies, weetabix (maybe these are British basics?!) the buffet area is too high for smaller children too - something lower to encourage little kids would be ideal.

My other gripe with the food - I really struggled with the labelling here which wasn’t great. I speak 3 languages but the problem is that the cards don’t easily identify if the dish contains meat, fish, etc. Sometimes the dishes which were marked vegetarian still contained meat! Catalan spinach for example - spinach, garlic, onion, raisins & almonds - no mention that this version inexplicably contained bacon. Four cheese ravioli - no mention of ham. The vegan lasagne was almost certainly vegetarian and had cheese. Lunchtime wasn’t too bad for vegetarian options but the evening was was often poor. Desserts were a bit repetitive and often got served for a couple of meals consecutively but I enjoyed them.

They had ice lollies from the bar, ice creams at lunchtime. The bar drinks were good - great range of cocktails included in the AI, and as far as I could tell branded. They must get through a lot of Aperol! It’s not a boozy hotel - most people were drinking in moderation

The staff however really make this place. The housekeeper for our floor Encarni was fantastic, and left sweets and towel animals for our son everyday - he really loved chatting to her and practicing Spanish. Only used the kids club once as son was a bit shy and all other kids that day were German I think, so he couldn’t speak to them, but the staff were very accommodating and really kind. There was a guy teaching swimming in the pool who the kids all loved. Generally all the animation/entertainment staff were faultless. The entertainment was great - different professional acts every night, very kids focused.

Top tips: Double check the vegetarian options Book Tamarindos as often as possible Do not under estimate the sun! Take power banks and socket adaptors

Feedback for the hotel: Food Labelling and better vegetarian choices Replace the mattresses (I think it was room 6512 or similar - basically above the reception) I asked at reception about a bucket / spade / inflatable exchange but don’t think the guy understood what I meant. Given the drive to reduce plastic waste I was disappointed that the hotel didn’t offer a facility to “borrow a bucket & spade” or exchange floaties - I bet a lot get bought when out there and left when people depart so it would be great to see more reuse.

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TripAdvisor Review

Summer 22

Love the location of this hotel, service was very good Mallorca is so Nice so much you Can se and do

Rent a car and drive around and you Will so much an everytime something New and all the Calas are so

WE JUST LOVE IT

TripAdvisor Review

Amazing place🤩

We just come back from this hotel and we started to Look for a reservation for next year. Everithing was perfect there, Food, room, animation team, beach, Child friendly. I highly reccommend this hotel...

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TripAdvisor Review

A Series of Unfortunate Events

Review by marelle30 County Kerry, Ireland

Or "Third Time Unlucky" or "Fall from Grace". When I decided I needed to write this review, I had difficulty coming up with a title, so I'll let you decide which you think suits best.

My mother and I first stayed in Iberostar Albufera Playa in 2017 for five nights. It made such an impression that we stayed for seven nights in 2018 and booked 10 nights in 2020 and 2021, but both were cancelled due to Covid-19 travel restrictions, so as you can imagine we were really excited to go there this year for 10 nights...

All three holidays were taken in June. Disclaimer: As I'm a repeat guest, this review is geared towards other repeat guests, as every aspect of the hotel won't be covered, so it's best to read other reviews for that.

Pre-Arrival: As "My Room Online" wasn't available due to Covid-19, two months in advance of our arrival, I emailed Iberostar Customer Service, requesting a specific room and asking for the possibility of a mini bar refill and champagne and sweet treats at some time during our stay (we received these on a previous holiday using Iberostar Points, but as the points system has been replaced by Iberostar Levels, I was happy to pay for them). Two weeks later, I hadn’t received a reply, so I emailed the actual hotel, but I didn't get a reply from them either. I happened to check the Iberostar website a few days before arriving and “My Room Online” was available then, so I managed to sort our room anyway.

Check-In: In advance of arriving, Iberostar sent us multiple emails saying we had to check-in online with our identification details etc. to limit contact due to Covid-19 and then we would just have to collect our keys when we arrived. Despite doing this, we were 15 minutes at Reception being "checked in". The welcome drink is gone for general guests, but I understand that loss of earnings during the pandemic has resulted in cutbacks. Also, the Receptionist asked us had we stayed there before; I would've thought they would have our history on file, as I think it's important for hotels to maintain relationships with returning guests (I know GDPR has changed things, but all our previous bookings are available on the Iberostar website). The Receptionist advised us to download the Iberostar App which would allow us to book things and see the activities and night-time entertainment however, it only worked for the first day and last three days of our holiday, as it got stuck on the Privacy Agreement page. On our second last day, the information regarding the night entertainment was incorrect, which was a pity as we would have gone out that evening if we had known.

Room: Our room (7239) looked exactly like the Double’s advertised on the website and exactly like the rooms we stayed in previously. It overlooked the kid’s pool. A new and welcome addition is filtered water dispensers on every floor and the room was located right next to that which was handy. We noticed that the bathroom floor was always wet, even if we hadn’t used the sink in hours, so we had to keep using towels to mop it up. I had forgotten that most of the rooms are interconnecting, so for the first three nights of our stay, we were woken by the toddler next door who was left to cry from 12.30-1am and 5.30-6am (we suspect the parents wore earplugs as we never heard them trying to soothe him) – obviously this is not the fault of the hotel, but not the best start to a holiday. After the third night, we asked to move rooms, but the hotel was fully booked, so we decided to stay in the room until the couple and toddler in the room next door had left, as they were only staying another two nights however, thankfully that was the end of the crying. Two days later, we noticed that when we had a shower the water wasn’t going down the drain, in fact the dirty water from our previous showers was coming up. This made us nervous, as we both had cuts on our feet and were afraid of getting an infection, so from then on, we showered wearing our flip-flops. We rang the Reception to report it and they sent a maintenance man who worked on it however, the next day when we showered the issue hadn’t been resolved. We went to Reception to report it this time and the Receptionist, who was shocked to hear this was happening, contacted the maintenance man who worked on it again. We each managed to have a shower before it became an issue again. Throughout our stay the maintenance man’s bag was outside a number of rooms with grout and plungers sticking out of it and we heard drilling coming from other rooms, so it seems other guests had plumbing issues too. In fact, there was a leak in the Reception of the Iberostar Albufera Park one day too. Apart from the wet bathroom floor and issues with the shower, there was water dripping from the fridge into the drawers underneath it and wetting my clothes and the floor (condensation perhaps however, I left an empty drawer open one night to see how much water was coming from it and when I got up the next morning, the whole surface of the bottom of the drawer was covered). At this point, seven days into our holiday, we had yet to have a relaxing and stress-free day, so we went to Reception requesting to change rooms. The Receptionist upgraded us to a Side Sea View Double for the inconvenience however, the room was located in the building opposite the one we were in currently, so rather than the bedroom corridors being indoors, they were outdoors, as the building was shared with the Iberostar Albufera Park’s apartments. This made it feel a bit like a prison however, when we went into the room (52xx – I can’t remember the exact number but it was over Le Cepe) it was much smaller than our current room and felt like a prison cell with barely enough room to move around the bed (and there was also no bidet in the bathroom). I started panicking as I found it so claustrophobic, so we went back to Reception and requested another room. This time we got 7145 (in the same building as the first room), which was bigger than the second room however, smaller than the first room, so had less storage, which we felt wouldn’t have worked if we had to stay there for more than five nights. On the website, Doubles range from 26-30m2 but on “My Room Online” it doesn’t say what size you’re getting, which I think needs to be rectified. The room had been renovated, so the lamp shades were made of rattan, the bed headboard and wardrobe doors had fabric on them, there was a matte rattan bench in the bathroom and a porous wooden towel rail with fissures in it on the sink, all of which would be impossible to deep clean and so would be a worry for dust allergy sufferers or if Covid-19 was more prevalent (the photos on “My Room Online” haven’t been updated to reflect this). Also, the main lightbulbs in the bathroom were yellow which made it difficult to put make-up on in there. There was no hand soap in the dispenser next to the sink and Housekeeping didn’t fill it on either of the following two occasions that they cleaned the room. In the previous room, the beds had only top sheets however, the beds in this room were made up with heavy quilts. After removing the quilts from the quilt covers, we noticed that there was a big bloody stain on my mother’s quilt cover. Housekeeping didn’t change this either over the following two days. The night before we left, we turned on the air conditioning to medium while we were packing. After 10 minutes, there was a big pool of water under the air conditioning vent so naturally we turned it off.

Restaurants & Bar: To see the food and drinks menus in Le Cepe and the Bar you need to scan a QR Code. I understand the reasoning behind this however, it meant that people whose phones can’t scan QR Codes (myself included) are reliant on their holiday companions to see the menu. Also, if you’re someone with an allergy and you want a dish without a particular food, it’s difficult to show the waiter the menu on your phone so you can explain exactly what you want. I found there wasn’t as much of a choice as previous years in the Mistral Restaurant. I would’ve liked more vegan couscous options and cherries were only available on two occasions. The desserts were quite repetitive with the cakes for breakfast being served for dinner with a bit of garnish and then on the Sweets & Chocolate Specialty Night it was more of the same (I would’ve liked the option of chocolate dipped fruit and marshmallows as I’d had in the previous years). However, I was delighted that there were two Fajitas Nights during our stay. Every time I took a plate at the buffet for breakfast and dinner there was food dried into the underside of the plate which was quite off-putting. Also, we regularly had to send glasses and cutlery back in Mistral and Le Cepe because there were lipstick stains or food dried into them, only for the waiters and waitresses to bring us new ones which weren’t much better. The staff in Mistral and the Bar could do with better training; only to take away plates that are moved to the side. My mother was eating ice-cream off her spoon, when a waitress grabbed the bowl and my mother nearly choked trying to get it back from her. In the Bar, a waiter went off with half a glass of gin and tonic and half of my chocolate bar when I was looking at something on my phone. Apart from that the staff were all very friendly, a special mention to Juan (I think) who is in charge of Le Cepe – despite it being busy at times, he was always enthusiastic and happy, and he remembered what we ordered for lunch every day, so he was able to anticipate our needs.

Entertainment: In the past, the hotel’s Animation Team were solely responsible for the night-time entertainment (from 9pm) however, now they get in professional acts. These were excellent; there was a Rock Music Tribute Band, a Queen Tribute Band, a trio of Chinese acrobats, a magician, jugglers and hula hoopers, however it got quite repetitive with circus acts on most nights. I feel the hotel’s Animation Team were actually under-utilised, as on the last night they did a great show about the environment. I had one of the best nights of my life on 23rd June, when after the show, at 10pm, the Animation Team led everyone to the beach, where they handed out sparklers and headphones and both children and adults had a silent disco on the beach until midnight to celebrate the festival of San Juan. I would’ve loved if other nights there had been a DJ and a disco by the stage instead of a show, or if people were encouraged to dance in front of the stage during the professional acts on the other nights.

Despite all of this, I still hope to return next year as the pools and beach make the Iberostar Albufera Playa complete and utter paradise. However, my mother says she would be apprehensive to return unless these issues are taken seriously and resolved. Therefore, as I couldn’t voice my opinion in the Post-Stay Survey because the relevant fields and options weren’t there and as I haven’t had any success in the past with emailing the hotel, I’m hoping they will see this and take this constructive criticism on board.

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