Iberostar Alcudia Park

We paid a lot of money to stay at Iberostar Waves Alcudia Park and unfortunately, the situation around the pool has really taken the shine off the holiday.

I’m awake at around 6:30am and happily get up, go down to the pool area and then go for breakfast before spending the day by the pool with my family. However, the hotel management has instructed the pool staff to chain all of the sunbeds together until 9am every morning.

The result is exactly what you would expect: at 9am it becomes absolute madness, with everyone rushing to try and get beds at the same time. Instead of solving the sunbed problem, the hotel has created an even worse one.

When you pay this much money for a family holiday, you shouldn’t have to take part in a 9am scramble just to get somewhere to sit by the pool. I want to be able to get up early, have breakfast with my family and then come out and relax by the pool, not spend the morning worrying about whether we’ll even get a sunbed.

I understand hotels need to prevent people reserving beds and disappearing for hours, but surely there is a better solution. If somebody reserves beds and doesn’t return within a reasonable amount of time, remove their towels. Chaining every single bed up until 9am just penalises guests who are genuinely up early and want to use the pool area.

For the amount we have paid to stay here, I expected a relaxing premium family holiday experience. Instead, the pool situation feels unnecessarily stressful and badly managed.

A really disappointing policy from what should be a very good family hotel.

As a family of 6 4 Adults and 2 children age 3 and 6 we had overall a lovely holiday. The food, entertainment and location to the beach and port were excellent. There was a large pool and a small shallow pool for little ones, some slides which were great. A lovely little park with 2 small trampolines a little slide and various other play equipment. The staff were all very friendly and the entertainment team fantastic! My daughter and family were put into a small bedroom with a small balcony which they didnt feel was big enough and asked to move to another room which the hotel did. My husband and myself paid extra for Prestige Services and paid for a sea view room. We were on the 1st floor not much of a sea view as lots of trees, and the air conditioning was very very poor. The telephone we could hardly hear when it was rung. We asked to move but couldn't do for 4 days. When I complained about the air conditioning the receptionist blamed it on me saying I had the doors open too long! The man came to look at the air conditioning said it was working! After my daughter complained to management on our behalf a fan was delivered. Also with Prestige there was a room which you could get sandwiches, drinks, cakes etc through the day! The fridge wasn't working so all drinks were warm! This fridge was like this all week, again we complained but nothing was done. You also had your own check in with Prestige, the receptionist not once spoke to us or acknowledged us the whole week. Remember we paid above and beyond for these services. Small things to be put right would have made our stay more enjoyable. Management did give us free massage, a bottle of sparkling wine, some fruit and a Iberostar star bag as a goodwill gesture but it's not what we wanted. A few things put right would have made our holiday great. The grandkids had a lovely time, and it is a family hotel not for couples.

Very disappointing experience. The rooms are very basic. The food is just ok. They have a bbq buffet that was the highlight of food for this resort but you have to make a reservation. We paid for two meals per day but that doesn’t include water, soft drinks, etc. They charge you for water! The family shows are bland. The place is packed with running kids whose parents are not monitoring making it feel like you are at an amusement park. They nickel and dime you for everything. Overall, not enjoyable and I would not recommend.