This hotel enjoys a stunning setting in Calvia. The hotel is located close to the luxurious yacht harbour of Puerto Portals, and is surrounded by first-class restaurants and bars. The beaches of Costa d'en Blanes and Playa Portals Nous are just a short distance away. Guests can enjoy a leisurely game on the green at Bendinat's Royal Golf Course. This hotel combines a great location with retro glamour. The hotel boasts a striking, art deco design. The guest rooms are stunningly appointed, exuding style and charm. The hotel offers unrivalled, personalized services and exemplary facilities, to ensure an unparalleled experience for every type of traveller.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
Another relaxing and enjoyable stay at OD Port Portals. Although only staying as working locally the welcoming bar area is perfect for a catch up after a long day. Breakfast is served from 0800 although cold choices and coffee are available well before that time...
There are an abundance of bars and restaurants just a short walk away. Next year couldn’t come too soon.
On arrival, first outside impressions were amazing however when going to reception to check in, the reception staff were abrupt, rude and unhelpful. It seemed like an effort to even acknowledge us arriving at the hotel. Baring in mind, this hotel relies heavily on the U.K...
tourism / British people staying at this hotel.
It felt we were being an inconvenience, which no customer should feel.
The staff didn’t inform us of the facilities available, nearby locations of beaches/ shops, or bank holidays, this is also poor customer service. This is also pivotal information every customer staying at the hotel should be informed of.
When staying at this hotel, a public music event had been held on the rooftop bar. This * which this information was never informed when on arrival. ) Public from the outside attending the event, were occupying the lifts for several hours, with loud music blaring out. A guest shouldn’t have to wait for a lift to their room, for sake of people attending the event which don’t stay at the hotel… absolutely unacceptable. Not only this … the hotel had turned off air conditioning to compensate of holding this event with awful music. Absolute nightmare to sleep in heat with no air con !
I had also sat in the restaurant in the evening to have a meal, and the service.. quite frankly a joke. It took over 45 minutes for a toasted sandwich to arrive, there was absolutely no one in the restaurant, this isn’t excusable. This made a whole lot worse by a waitress taking further 10 minutes for our bill and didn’t apologise for us waiting a considerable amount of time already.
I absolutely loved this location, the beach was a 5 minute walk, with also several lovely eateries by the beach. The hotel has beautiful interior, and the cleanliness is 10/10 however when you pay for a “ top hotel in a top location” you expect top service. I won’t be returning to hotel when visiting Mallorca again. Their saving grace of this hotel, is the lovely, friendly and helpful staff which work in the breakfast buffet… with also the very nice lady working at the bar… Absolute credit. They should definitely be on the front desk. Reception desk staff are pivotal in first impressions of a hotel.
We stayed here in July 2021 as a couple for a short break. Most guests were couples although there were a few families. The positives are that the room was nice, and very clean, with air con that worked well...
Breakfast was also good and the couple of times we had some lunch food was great. However, the blonde girl on reception seriously needs some customer service training and we literally avoided her at all cost! Also, the steps to the pool have been added as an after thought and were not easy to use. Its about a 10 min stroll down to the marina but on the way back its uphill!! Make no mistake this is a converted apartment block and really not a 'new build hotel' as billed. One recommendation - pre-book restaurants in port portals or you could get caught out.
Zero atmosphere in this hotel, rooftop bar NOT OPEN. Such a shame as with customer service this place could be great, receptionist was the most miserable person we have ever met and she is representing your whole hotel. There are zero people in the bar at any time which should say a lot about how a place is run...
Again such a shame as looks great but no personality at all
Stayed at OD for the second time in July (I’d previously stayed last year) the hotel is well designed and a good location to head down to Puerto Portals, which is way we chose it.
It’s not a cheap place to stay and service really lacks in my opinion.
Our Air Con didn’t work so the first night we slept in an oven, we managed to get this fixed for the second night and the General Manager was helpful and discounted the room...
I think the hotel has some way to go for its price point considering other hotels on the island offer much better service.