- Tenerife Holidays
- Costa Adeje
- Chatur Playa Real Resort
The Hotel Chatur Playa Real Resort is located in the most exclusive tourist place in the south of Tenerife, in Costa Adeje. Very close to Playa del Duque and Fañabe beach and Siam Park. It is a hotel aimed at families and couples. Chatur Playa Real Resort offers an all-inclusive service and has 178 comfortable and spacious rooms with a separate bedroom, distributed in two buildings. The 117 junior suites are located in the main building and the 61 family rooms equipped with kitchenette are in the annex. All services and common areas are shared together to avoid limitations in the use of the facilities. There is a new pool area in the family room area with two splash pools for the children. And there are 2 more pools in the main area of the building with a small children's pool.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We stayed here for a week 8-15oct.
Personally, we didn’t really enjoy the food. I understand AI can be repetitive but this was a different level. I only noticed one themed night which was Asian inspired we enjoyed this.
The drinks from the AI were pretty poor, the cocktails came from a machine and did not taste of alcohol just sugary water. The soft drinks were often flat too.
One evening we had no hot water, the only option was to go down to reception and use a shared shower facility which was inconvenient having to brings towels and toiletries with us.
Please be aware of your valuables in your room, I accidentally left a 5 euro note in my clutch bag from the night before the bag was open on the table. ( my fault for leaving it there) when we got back to the room after the cleaners had been it was gone. We did not report this as it was only 5 euro, had it been more we would have.
The hotel itself was clean and the rooms were good and spacious. It’s in a good location, 10 mins to the beach, with lots of restaurants a long the side.
The animation lady I think her name was ‘nordy’ she was lovely and always came to talk to us.
I think for the money you pay you’d expect more in regards to the drinks and food.
This was our third stay at Chatur Playa Real, and we had a fantastic experience this time.
One of the biggest improvements for us was definitely the food. Compared with our stay last year, the difference was very noticeable. There was a good variety every day, the food was fresh and well cooked, and we genuinely enjoyed our meals throughout the holiday.
We also noticed a very welcome improvement at the snack bar. The food is now kept inside closed display cabinets, which is much more hygienic. During our previous stay the displays were open and, being an outdoor area, flies could sometimes get to the food. This has now been completely addressed, and we were really pleased to see the change.
Another thing we appreciated was how well the main restaurant was being managed. We regularly noticed a gentleman walking around the restaurant, keeping an eye on things and, when necessary, directing the waiting staff to clear and clean the tables. We don’t know what his exact role was, but his attention to detail was noticeable. Tables were cleared and cleaned promptly rather than being left with used plates or food on them, which helped keep the restaurant clean and organised even during busy meal times.
The cleanliness and general maintenance throughout the hotel also stood out to us. We regularly saw staff cleaning and maintaining the pool area. On several occasions, both in the morning and evening, we saw the sunbeds and umbrellas being thoroughly washed and cleaned. They even brought in some new sunbeds during our stay. It was great to see this level of care and attention being given to the hotel and its facilities.
As returning guests, we really appreciated the extra touches throughout our stay. We received a lovely welcome card and a fruit platter in our room, which was a very nice surprise and made us feel appreciated for choosing to come back.
Our experience on the final day was another lovely touch. After checking out, we asked reception if we could continue using our all-inclusive wristbands until it was time to leave for the airport. We made it clear that we were more than happy to pay for this, but to our surprise, the receptionist kindly allowed us to keep them at no extra charge. We genuinely appreciated this thoughtful gesture, especially as we had fully expected to pay. It meant we could still enjoy the hotel, have lunch and drinks, and relax for the last few hours before our taxi arrived.
At checkout, we were also given the hotel’s business card and told that if we decide to return again and need anything, we are welcome to contact them directly. These may seem like small gestures, but together they made us feel genuinely valued as returning guests and left us with a very positive impression at the end of our holiday.
The staff were friendly and helpful throughout our stay, and overall we could genuinely see how much the hotel has improved since our previous visit. As returning guests, it was especially nice to see that areas which could have been better before have actually been addressed.
We had a fantastic holiday and would definitely be happy to return again. Thank you to everyone at Chatur Playa Real for making our stay so enjoyable. See you again! 😊
Not a four star hotel, arrived on the Sunday evening and had to run downstairs for food to be served with cold pasta and chips, when we asked for hot food they pointed to a microwave in dining room. The whole week was food you wouldn’t serve in a primary school, we ended up eating out every evening. Would never return to this hotel, mini fridge in rooms were empty and had to pay for drinks including soft drinks after 11pm and that was all inclusive. Someone taking the p somewhere.
We stayed here for 12 nights arriving on 26th September 26.
There are pro’s and con’s to this hotel, which I will lay out below. What I will say is this is not a 4 star hotel, even by Spanish standards.
Cons: Broken sunbeds all around the main pool and sunbeds that you cannot adjust. So unless you like permanently laying down it can be quite uncomfortable. Umbrellas also broken and cracked tiles around the pool area. The hot tub is not hot, it’s more of a plunge pool and when we booked with Jet 2 it stated one half of the pool was cold and one was heated. This is false. Both sides are cold water. All inclusive drinks selection is not to be desired, local spirits which are awful. Amstel on draught, okay when added 7up, can’t have cider or prosecco until 7pm which is the strangest thing I’ve come across with AI drinks & the cocktails juices are from a machine and are awful. Rooms are need of an update, could do with a bit of colour, made a bit more cosy as quite sterile looking. Table on balcony paint was all peeling off, safe didn’t work in room 331 and I had to fix the toilet flush on my first night. Pool tables rarely worked, and during our stay one set of lifts were out of order the whole time. The shop only opened once or twice in 12 days, and when it did. It was nothing to write home about Evening entertainment was not up to scratch. Yes the team work hard and probably only have a certain budget but we ended up having to go out most evenings. Some staff we came into contact with were rude and looked like they would rather be anywhere else in the world.
Pros Some staff were lovely: mainly Eleana on reception. She checked us in efficiently and was always greeting us with a smile. Viktor and Megan at the pool bar were always pleasant and knew our drinks order. Viktor deserves a very special mention as he always went above and beyond. More of the staff could be like him. The food was decent, we always found something we liked - thank you to the chefs Beds were comfy, not to everyone’s liking as they are firm memory foam but for me with a back issue I didn’t wake up with a bad back once. Taxis came very quickly when asked at reception Help yourself to soft drinks and water is good, would be better to invest in reusable plastic cups rather than silly little ones or paper cups.
I have read there is a new general manager so I wish her all the best, this hotel has plenty of potential and could be amazing but for us we wouldn’t stay here again nor would we recommend it in its current form for the prices being charged
That being said, we enjoyed our holiday as a whole, Tenerife is fabulous, fanabe and torviscas are not far from the hotel and are where we spent most of our evenings. Hyperdino is around a 10 minute walk. Little train takes you for a 45 minute site seeing trip - stop is outside GF Fanabe Plenty of restaurants and bars down by the sea front and taxis are reasonably priced if you have young ones or mobility issues.
We love Tenerife but not this hotel sadly.
We are from Iceland, the service at this hotel was very good, the hotel was nice and clean and the employees were helpful and nice. Would recommend.
