- Tenerife Holidays
- Costa Adeje
- H10 Costa Adeje Palace
The H10 Costa Adeje Palace is located on the sea front and has direct access to La Enramada beach. The hotel's position on the Coast Adeje makes it the perfect base and a great choice for those looking to explore the island of Tenerife.
The hotel's numerous facilities all work in tandem with each other to ensure you have the perfect holiday. You can relax by one on the three swimming pools at the hotel, or explore the Costa Adeje Palace's own spa which has its own indoor pool and offers a wide range of services. In the evening, you can dine at one of the four restaurants on site offering international dishes before retiring to the hotel's 'Chill-Out' terrace for a drink and a chance to gaze out at the incredible sea views around the hotel.
Bright, air-conditioned rooms at the H10 Costa Adeje Palace are elegantly designed. The en suite rooms all have a private, furnished terrace and are equipped with Flat Screen TV, Kettle*, Minibar, Safe box* and Wi-Fi. A courtesy bottle of water per person if provided in the room on arrival. A selection of different room upgrades is available.
The H10 Costa Adeje Palace is located on the sea front and has direct access to La Enramada beach. The hotel's position on the Coast Adeje makes it the perfect base and a great choice for those looking to explore the island of Tenerife.
Just returned from a 9 day stay at this Hotel and while it was okay it was never going to overwhelm us. Room was nice enough and food was okay. A La carte was okay but service was poor by some staff but not them all. Reception the same, some staff good some couldnt be bothered. I wouldn't put anyone off staying here but to be realistic as to what expect, but lets just say in my opinion H10 hotels standard's have dropped dramatically over the last ten years. I've always used the Privelage package but its simply not a privelage now. They used to go out there way to check you in with a glass of Cava etc but now they dont even cover the privelage desk and no welcome drink etc, the good feel factor is just not there now, its just pretty ordinary. In terms of this Hotel the rooftop bar is lovely but queing from 9.30am for sunbeds is not for us. And opening hours for this pool is also very poor. Anyway we have decided to draw a line with H10 after 12 years and wish them all the best
The hotel, staff, room in general very good however, room 112 is directly above the staff and delivery entrance. No privacy on the balcony, constant chatter and smoking from staff and sometimes late night delivery. If you intend to spend some time chilling on your balcony avoid this room ! Also if you are a beach lover this maybe not the right location for you
The room was comfortable, clean and refreshed each day. On entering the hotel we were welcomed with smartly dressed and polite staff. The entrance hall is quite large with a piano bar ample seating with table service. The amenities were plentiful and did not have any issues finding a sun lounger even as the hotel seemed busy. Nice evening costal walk into town was a fitting end to good relaxing days. Will be a fantastic way to recharge especially winter sun.
Very disappointing experience – significant issues for paying guests
Unfortunately, our stay has been seriously affected by a number of issues that need to be addressed by both the hotel management and Jet2.
The pool area was closed without prior notice, leaving paying guests without access to facilities they had reasonably expected to use. When we asked about the situation, false or misleading information was provided, which made the situation even more frustrating.
There also appears to be preferential treatment being given to wedding guests over paying residents. This has created a clear sense that regular guests are being treated as less important.
To make matters worse, noise and building works are being carried out in the pool area, further impacting guests who are trying to enjoy their holiday. These are not minor inconveniences—they have a direct effect on the overall experience and enjoyment of the hotel.
When attempting to raise these concerns, management has been virtually non-existent and extremely difficult to approach, leaving guests with no clear avenue to make a formal complaint or get answers.
Given the number and seriousness of these ongoing issues, we feel the hotel experience currently falls well below what guests would reasonably expect from its advertised standard. The hotel should be reviewed as a 3-star property until these problems are properly addressed.
We also strongly believe that Jet2 should visit the hotel and see these ongoing issues for themselves, rather than relying solely on information provided by the hotel. Jet2 guests are paying for a holiday experience, and they should be made fully aware of the conditions and disruption currently affecting guests.
We hope this feedback is taken seriously and that meaningful action is taken to improve the situation for current and future guests.
We arrived on the Sunday night, all was good rooms are decent (cheap beds) whenever you go to lay on the bed it tips back very unstable. We then headed down to pool the next day and was treated with loud bangs and drilling from work that was being done around the pool bar area. We then heard other guests complaining about this and the staff put it down to pipes that needed fixing under the pool bar. This turned out to be lies as it has been on going for days upon days now to be done for a wedding taking place later this evening. This meant the pool bar was out of use another reason why many choose to go to this hotel like ourselves, the lies and miscommunication from the senior staff members are appalling. They have no sympathy for what guests are dealing with round the pool it makes sitting round the pool miserable waiting for the next bang or drill. As for the food a lot of the time it’s reheated and cheese shoved on-top, lack of variety and lack of high standards and quality. Lunch is extremely poor which is sad to see. I would not come back to this hotel which is such a shame as the location is stunning but sadly our stay was ruined by work being done and lies from staff.
