Hotel Villa de Adeje Beach

Bit of a mixed review for this hotel. Firstly, the staff were brilliant. Every question we had, they answered politely and were helpful. In the restaurant, they were always attentive and polite. The rooms we stayed in were fine, large with small kitchen, separate sitting room, bedroom and bathroom. In our room, the smell from the wardrobes was disgusting. Best way of explaining, wet sweaty feet! Ended up living from our suitcases. As for the views, its a split between excellent views (4th floor and above) or "prison" views (3rd and below). Unfortunately ours was a prison view on the 3rd floor. Could see a small view of the sea next to a run-down building, lots of security fencing and barbed wire. Those below us only have a wall, so we couldn't complain. You have to pay for lots of things, the safe, wi-fi, air conditioning, TV remote, parasols and cushions for the sunbeds. Meals ranged from acceptable to poor. Breakfast was the usual catered for English, sausage, bacon, eggs. This was fine. Lunch and evening meals.. some nights lived on plate of chips. You could see some nights where people tried a meal, found it inedible and left it on their plates. Breaded chicken breast is a good example (overcooked with too much garlic). The restaurant itself is always clean and presentable, although the men's toilets needs work (two cubicles, one the light didn't work, the other didn't have a seat!). The drinks were watered down alternatives, drinking vodka felt the same as drinking coke. Pool snacks were fine, the toasties are really good. Finally the pools. Great that there are two pools, water is freezing regardless of what time of the day it is. Sunbeds have the usual towel coverings at 8:00am (they say towels are monitored and removed if not used. This is not the case, we saw four beds taken at 8:00, not used all day), but we managed to get one everyday. The layout is strange due to the underground rooms needing ventilation, spent a week sunbathing looking at a brick wall. Music was good but agree with some reviews where some life guards were just there to be seen (will say one lifeguard was good and attentive). Evening entertainment was hit and miss, the layout of the room wasn't the best so unable to get a decent crowd.

When sunbathing around the pool, heard on several occasions guests saying the same as the above.

In summary, positives:

Majority of staff are brilliant. No complaints. 4th floor and above, great views. Some food is good. Two pools.

Negatives:

Need to pay for simple extras (cash only). Some food is poor. Mediocre entertainment. Pool area is cramped with blocked off views. 3rd floor and below, not so good views.

If you are visiting to go out each day, including eating and drinking, its a great place to stay in an excellent location. If all inclusive, like ourselves, and you stay above the 3rd floor, great views, but for everyone and everything else, not worth it. Its just below average, would mark it a 2.5 if possible.

This hotel seemed far more focused on generating extra income than guest safety or comfort. You are charged €2 for a parasol per day, yet when a lady was struggling in the pool, the lifeguard showed very little urgency or concern. The lady had to be dragged from the water by other guests before the lifeguard slowly walked over, appearing completely unconcerned. It was genuinely upsetting to witness.

There were also numerous frustrating extra charges, including €10 for a TV remote and €15 for air conditioning (refundable but hit your cash)! Smoking and vaping were common around the pool and neighbouring sunbeds, with no intervention from hotel staff despite complaints. Reception staff were dismissive and uninterested when concerns were raised.

Food quality was very poor throughout the stay. Chips were regularly cold, food from lunchtime appeared to be reused later, chicken breast was undercooked, and overall choice was very limited. One particularly frustrating issue was the alternating breakfast options between omelettes and pancakes. Omelettes were clearly not in high demand, while pancakes disappeared almost immediately and more were constantly being cooked. It gave the impression that pancakes were restricted to every other day not for guest preference, but simply as a cost-saving measure. On one occasion, veal was also left sitting out for around an hour.

Meal times were restrictive, with dinner only served from 7pm–9pm, breakfast from 8am–10am, and lunch from 12:30pm–2pm. Another inconvenience was that cards were not accepted in many situations, meaning guests needed to carry cash constantly.

Overall, this was a disappointing experience with poor customer care, questionable food standards, and a clear focus on charging guests extra wherever possible.

Very clean. When checked in was down in the basement, requested a move Eleanora was amazing, very helpful and pleasant. Moved us the next morning on the same floor as reception, which was great as we then had no stairs