Royal Hideaway Corales Suites

We are enjoying the last day or our 10 day stay at the Royal Hideaway Corales Suites in La Caleta. Lots of positives to our holiday, 2 adults and 3 kids aged 14, 11 and 7;

• Rooms are fabulous, well appointed, specious and very clean and tidy. Housekeeping is very thorough morning and night (we were in suite 1413).
• Breakfast spread is excellent, huge choice and excellent quality but it gets busy after 9.30am and therefore you will have to wait for items off the hot food station - eggs, waffles, pancakes etc
• Pool is lovely, open 9am to 7pm each day, always busy but not over crowded and never a problem to get sunbeds and towels.
• Staff are generally excellent, helpful, polite and accommodating (although we found the older chap working the pool area most days a bit over zealous, day 1 he warned us that we must not leave out staff but the pool whilst we went for breakfast. Understood but we only wanted a quick swim and weren't trying to save sun beds, there is no need. A bit sharp)
• Jonnie doing the Aqua Aerobics daily at midday was excellent and we enjoyed this as a family most days.
• The local town of Caleta is lovely, pretty with numerous dining options and only a few minutes walk away.

A few areas for us that we were a little disappointed, and hence 4 stars not 5;

• The wifi throughout the hotel is not good. Constantly on and off, quite irritating when u have 3 kids who need some downtime out of the sun and I had a couple of work video calls that had to be abandoned. I called reception twice to report this, it was shrugged off and no one ever called me back. Not ideal.
• We had a power cut one morning at 5am, I was just waking for the day. Reported it straight away but there was a real lack of urgency to resolve it. It was fixed just before 9am, just a tripped fuse in a locked cupboard outside for the room, took ma maintenance chap 10 seconds to sort. Obviously we were unable to make morning coffee, had no wifi etc. Despite calling reception twice and being assured someone was on the way it took nearly 4 hours to resolve and no communication from the hotel or offer to fetch us coffee etc. These things happen but expected a better response.
• There is a lovely bar by the pool but no other bar in the hotel which we found a little strange. No where to have a pre dinner drink / nibble.
• There a numerous Michelin star restaurants that I am sure are fabulous but obviously not suitable for kids and the only other hotel option for food is to eat back at the same restaurant as breakfast (pizza / pasta) or get room service. Both options are good but it would have been helpful to have another restaurant or two if you don't fancy venturing out.

All in all an excellent hotel and a very enjoyable stay but a number of areas where they could improve the customer experience.

When I checked in, I noticed that my former partner’s contact details were still attached to my booking. I immediately raised this with reception, made it absolutely clear that the details were incorrect and specifically stated that nothing was to be sent to those contact details. I also crossed out the incorrect information and provided my own details on the documentation.

Despite this, the hotel subsequently sent my former partner a dinner reservation confirmation.

I immediately reported the incident to the Duty Manager and requested to speak with the General Manager. The response was slow and I was repeatedly left having to chase for updates rather than being proactively reassured about what was being done.

Since returning home, I have attempted repeatedly to escalate the matter, including contacting senior management within the Barceló Group. Despite this, I have received no meaningful response or acknowledgement.

I have emailed 5 times and contacted the hotel via telephone 2 times this week. Again I have had no response.

I’ve visited Tenerife many times, but this was my first stay at this particular hotel.

We arrived early knowing the room wouldn’t be ready, but ended up waiting until after the advertised check-in time regardless. The public areas aren’t air-conditioned, so it gets uncomfortably hot. The hotel layout is also confusing — reception just hands you a map and leaves you to find your own way.

Breakfast was a mixed bag: the buffet itself was great and staff were excellent, especially with allergies, but the cooking station was understaffed, leading to long queues, and coffee orders were inconsistent.

The room itself was lovely, though the open-plan bathroom felt like an odd design choice. Housekeeping, on the other hand, was faultless — the room was cleaned to a high standard every day, right on time. The gym was well-equipped and a great size too.

Other things fell short. I waited 32 minutes at the pool bar before a waiter even offered me a drink. The pool itself wasn’t clean — the water wasn’t clear. And in the evenings there’s no hotel bar, nowhere to sit, and no entertainment at all.

The location is good, with plenty of restaurants nearby in La Caleta, but overall I wouldn’t stay here again - raring for me is 3.5