Located just 500 metres away from the lovely beach Playa del Duque, the luxurious hotel enjoys a privileged position in the exclusive area of Costa de Adeje, in the south-west of Tenerife. The airport is about 15 minutes’ drive away.
From its elevated setting, it boasts breath-taking views over the Atlantic Ocean and the neighbouring island of La Gomera. The extraordinary hotel features a Colonial Canarian style and is surrounded by a beautiful tropical garden and pool landscape with sun terraces. Guests may be pampered in the spa and wellness area, they can relax in the outdoor pool area, have a delicious meal in the restaurant or some drinks in the bar.
The air-conditioned elegant rooms come with all the amenities visitors need in order to have a pleasant stay. Rooms are equipped with an interactive flat-screen TV, minibar, safety deposit box, kettle, seating area and a separate hydromassage shower and bath.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
Firstly the areas that need attention (in the hope management take notice), then the good points:
This was a return trip to the hotel and we both felt there were areas that just need refinement
The bar menu needs refining and changing. On the one day we fancied something simple for lunch so we ordered the ‘chicken burger’ to share. We had to send it back it was so disgusting (reformed chicken that looked like rubber tyre strips) even the waiter was embarrassed and told us that in future if we ordered the burger with “real chicken breast” we would get that, but why stock such a horrible form of chicken? we did get our money back but that isn’t the point, a 5 star hotel should not be serving reformed rubbery ‘chicken’ - it was the by the worst thing we had in our stay anywhere on the Island...
Photo of the offending burger enclosed.
Some of the hotel areas seem under-utilised and a bit sad. There is an amazing view of the town from the upper seating area (by the fish restaurant) plus an area of grass with a great view furthest away from the hotel that could be better utilised to make the most of far-reaching views.
The ‘adults only’ pool was often used by children - if you’re going to have an ‘adults only’ rule make sure there are more signs on both sides of the pool and that guests know the hotel rules. The pool safety guards did explain to several parents that their children weren’t allowed in the pool but at times there was some tension and that could be avoided if guests know the rules in advance.
We were surprised there is no welcome drink or cooling hand flannels on arrival to the hotel. Guests can be hot and tired after their plane journey and it’s something other 5 stars hotels are increasingly offering.
The BBQ fire is set up under room balconies of the main wing so on the Sunday evening we were smoked off our balcony and our clothes stank of smoke. Luckily it was just the one evening. Could management move the BBQ fire away from the rooms?
The hotel grounds are beautiful and well stocked with shade-giving palms, the pools are wonderful too. Tip: The adults only pool is slightly heated to take away the initial chill.
The staff are wonderful, hard working, and always friendly, even the cleaning staff always say “hello”.
The hotel phone App was very useful for ordering fresh towels, soap and room service. We found the App very useful.
The room cleaning is excellent and to a high standard, I also used the in-house laundry service which was excellent and prompt.
The drinks are very good and pool service was usually good - tip: try pressing the waiter buttons situated around the pool if they are busy.
The hotel is very well located to the beach, and to lots of good quality local restaurant - La Caletta (a lovely sea front village) is just 25 mins walk along the promenade which is wheelchair and disabled friendly - the hill leading back to the hotel is pretty steep though.
All-in-all we had a great holiday and would return to the hotel - just don’t order the chicken burger!! 😂
thank you for a lovely holiday
I don’t often like returning to the same hotel more than once but due to COVID restrictions and because we enjoyed our previous stay, we decided to revisit this hotel. On arrival check in was efficient, however I did feel like we caught them off guard as there was no one on reception, we also weren’t offered a welcome drink which I was sure we had been on our previous stay and is almost to be expected in a five star hotel these days. Our room had a sea view and was very spacious, the bed was made up with twin beds which wasn’t ideal for us so after a phone call to reception they made the bed into a double for us...
The room is extremely clean and has clearly been redecorated during lockdown as the paintwork was immaculate. There is a turn down service in the evening where you get bottles of water and chocolates. We were also given a bottle of cava for our anniversary which was a nice touch. Breakfast was always very good with a vast selection of food to choose from. We would usually have lunch at the pool bar, I don’t think the food there is as good as I remember, the tapas and sandwiches were nice but the chicken burger was processed meat. Most evenings we would venture out for dinner and walk up the large hill on the way back. Some good restaurants nearby are la torre del mirador and la Nonna. The hotel app is very useful as you can view menus and ask for things rather than having to go to reception. I do think the hotel needs to work on the consistency of food and service, some days it was hard to get served as there didn’t always seem to be enough waiting staff. I’d also like them to utilise the outside space better, there are some areas which are barely used but have the best views. Overall still a quality hotel and it was good to return for a week of sun.
This was a great hotel and we really enjoyed our stay. A few things which may help you out:
You get 4 cartons in the mini bar but they are small and 2.50 euros each. Your closest shop is a 24/7 mini market at the bottom of the hill, just along from the GF Costa Adeje Gran. Every other day we bought 12 bottles of water or 8l to refill them but it’s physically exhausting carrying it up the hill. Sometimes we went out for dinner far away we would buy water and get taxi back.
Beautiful hotel, great service and nothing too much trouble. Gorgeous room, cleaned daily and every night we returned to our sheets turned down and a chocolate next to our pillow. The pools (5 in total) immaculate, kept clean & tidy throughout the day...
Only had bed & breakfast as we like to try different places when away. Fabulous daily selection and again staff friendly and attentive without being intrusive. Would highly recommend
I was a “walk in” customer for 4 nights. First impressions lousy. Pubes in the shower, faulty TV and a pretty tired room (although very big). Next day threatened with eviction if I didn’t pay the full 4 days upfront which I objected to. Breakfasts were disappointing, lunch restaurant bland.
There are gorgeous hotels in Adeje, this might have been one, but it isn’t anymore.