H10 Big Sur Boutique Hotel

Stay for 11 nights in June 2022 on arrival was kept waiting for 2 hours for room to be ready, hotel reception area beautiful and clean. Room with Seaview was tired and needed updating, bed very hard and uncomfortable, Pool area good but very small, the usual sunbed race in the morning was funny to watch, it was like the 3.30 at ascot. The food, well where do I start, lukewarm at the best of times. Was informed by a season hotel guest whom had been coming here for years Do not touch the fish or salard.,a bout of sickness and diarrhea was going round the hotel both my wife and I suffered from the bout, after that we ate out every night. when I tryed to inform the hotel receptionist about the problem was brushed off as if not their problem. The staff are trying so hard to make your stay more enjoyable.and 90% of them are very helpful and friendly.

The small restaurant manager was very rude and unfriendly and was always on the lookout for the slightest infraction by the hotels waiting staff he reminded me of a headmaster at boarding school...

Wow what a lovely hotel, we email Silvia before arriving to make sure a adapted room was available and there was which was fantastic 🌞 We arrived yesterday 21st June 2022 we was in room 011 the room was perfect. Was little touches to our room, next morning we had a welcome gift of a box of Chocolates and a complementary cocktail which was lovely as I am a H10 member thank you 😊 food was perfect all staff worked so hard and friendly.

WOW, 

We had a fantastic week from 11 June, everything was perfect. 

The hotel is excellently maintained,  and staff are superb.

Everything was no problem to them. Every little detail in the hotel is to help you enjoy the holiday. 

Food for breakfast was a great variety,  both hot and cold buffet.  Also omelette made to your requirements.  

Loads of fruits,  cereals,  breads of the world.

Evening meal we also superb, always fish, meats, pasta, steaks etc, and again a separate ares for chefs to cater for your individual needs.

Rooms are very good, we got a nice surprise on arrival to a Seaview room, Room 116, and what a difference this made to our holiday. 

Rooms are spacious, and double beds, that helped you sleep well. 

The staff are very courteous, and will attend to you needs without question. 

There is to many to mention by name, but a BIG THANK YOU.

We will return again, but when it is little cooler, currently 30+c every day