- Tenerife Holidays
- Playa de Las Americas
- Gala Hotel
Situated only 100 metres away from the next beach, the family-friendly hotel enjoys a wonderful setting in the renowned holiday resort of Playa de Las Américas in the southwest of Tenerife. A wide variety of restaurants, bars, shops and entertainment venues can be found in the surrounding area. The Magma Art & Congress Centre and the Las Américas Golf Course are within a short stroll. The hotel offers a fantastic pool area with two large outdoor pools and a children's pool as well as a large sun terrace with loungers and parasols. The wellness area will everyone’s favourite. The buffet restaurant serves delicious Canarian and international food. The modern rooms have all the needed amenities to spend the best and most memorable stay.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Me and my partner stayed here for 2 weeks and had an amazing time. The location is great and considering the hotel is right by the Veronica strip it is very quiet. The hotel entertainment is brilliant from comedy acts to singers and dancers. The staff are very helpful and welcoming especially the young bartender (we think his name was lazro but sorry if we got it wrong) The golden mile is about 20 minute walk from the hotel, a 5 minute walk to the beach and they have an excursion stand right outside to book all your activities. If you want a nice chilled holiday this hotel is the perfect choice.
I want to be honest about my experience at this hotel. Overall, I thought the hotel itself was very good and the drinks were absolutely spot on. However, unfortunately, one member of the bar staff, Lazaro, completely ruined my experience.
I have never been treated so rudely or made to feel so uncomfortable by a member of hotel staff. Lazaro’s behaviour towards me was extremely rude and, in my experience, threatening. This is completely unacceptable, particularly in a hotel where guests should feel safe, respected and able to enjoy their holiday.
What makes this even more concerning is that when purchasing drinks, guests are required to provide their room number. After being spoken to and treated in the way I was by Lazaro, I did not feel comfortable knowing that a member of staff who had behaved in such a threatening manner also knew where I was staying.
A holiday should be somewhere you can relax and feel safe. Unfortunately, this experience made me feel the complete opposite. It is extremely disappointing because the hotel itself was good, and the drinks and facilities were enjoyable, but one member of staff’s behaviour was enough to seriously damage the entire stay.
I strongly believe management needs to take complaints like this seriously and investigate exactly what happened. No paying guest should be made to feel intimidated or unsafe by hotel staff.
Until this issue is properly addressed, I would personally think twice about returning. A good hotel means very little if guests cannot feel safe and respected while staying there.
Very good place v nice good people
Shame about the food. Felt like we were eating in a cookhouse. Lots of noise, unfriendly staff and the food quality was adequate but on some days very poor. However, we would like to mention Nadir and Lucas were outstanding. They were so friendly and so much fun.
I want to share my experience staying at this hotel. I have never seen such terrible service in a restaurant. The quality of the food is very poor. The waiters completely ignore you—they serve the Spanish guests first! I was in shock! Room always nice and clean! The women who clean the hotel and the rooms are just amazing!
