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  • Tenerife
  • Puerto de Santiago
  • Barcelo Santiago

Barcelo Santiago

TripAdvisor Review
Spain, Europe
Puerto de Santiago

Situated in a magnificent frontline position in Puerto de Santiago on the west coast of Tenerife, the modern hotel boasts spectacular views over the impressive cliffs of Los Gigantes, the Atlantic Ocean and the island of La Gomera. Restaurants and bars are just a few steps away. The international airport Tenerife South is at a distance of approximately 45 km from the hotel. The rooms have a stylish design and most of them enjoy fantastic views of the sea and the cliffs. The hotel offers outdoor pools, a mini-club, a gym and various sports facilities. Guests can get pampered in the excellent spa area with hydro massage pools or sip on a cocktail while taking in the remarkable atmosphere of the surroundings.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park*
  • Garage*
  • 24-hour reception
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Car hire
  • Laundry service*
  • Medical service*
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Great holiday

We stayed for 2 weeks over Christmas. As many have said before - rooms ,food ,staff and cleaning were all great. The hotel is very Covid aware re masks, sanitiser, touch point cleaning etc and we felt very safe.

We enjoyed the very different activities around the pool - harpist, violinist, saxophonist, singing duo, acrobatics, yoga on paddle boards and bikes in the pool. Gloria is a very talented ballet dancer...

She danced on poolside with the violin accompaniment. Max was very proactive with the pool activities. The evening entertainment wasn't for everyone but we really enjoyed the Elton John evening.

Christmas day was special with Father Christmas round the pool giving presents to the children and representative staff ( eg cleaners, waiters, chefs and management) did a Canarian dance.

My personal gripe was the no smoking policy. This is not highlighted on the hotel's on Jet2's website although I now know that this policy applies to all hotels in Tenerife.

Many thanks to Ana (Guest relations) for her help before and during our holiday.

Overal, it was a great 2 weeks and we met some lovely people ( cannot forget Colin and Thomas) and we would certainly think of returning some time in the future.

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TripAdvisor Review

A perfect spot

This light and airy hotel has a fabulous location and stunning views. Spacious and airy interior with choice of swimming pools, poolside bar for snacks and plenty of space with loungers always available. Friendly staff and pleasant walks from the hotel beside the ocean and to Los Gigantes...

We would love to return in the future.

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TripAdvisor Review

Very accessible

I have mobility problems(I use a walking stick), so I wanted to stay somewhere accessible. Upon arrival at the hotel there is a large ramped entrance & there are ramps throughout hotel(not a step in sight !). This hotel has 5 bedroom which are weelchair accessible....

But my only request was for a room that was beside the elevator so that I did not have to walk too far. There are 3 swimming pools, one has level-access allowing gradual entry.

All staff very helpful, especially Reception staff for arranging PCR test & follow-up email. Food was so good, I am now 1Kg heavier!

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TripAdvisor Review

Fabulous holiday!

Great hotel, excellent room with fantastic sea views, with perfect location for sunrise and sunset. Rooms cleaned excellently daily and all staff were very friendly and accommodating. Food served was great with lots of options...

3 great pools and plenty of room for sun bathing. New Year’s Eve gala dinner was amazing from start to finish and all the staff worked so hard. Definitely returning this year.

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TripAdvisor Review

Great place for relaxing holiday

Review by debbiepug Fowey, United Kingdom

This hotel is ideal if you want to spend a relaxing holiday, lying in the sun reading a book and doing little else - but be aware there is no beach. It is in a quiet area of Tenerife with the most amazing view of the black cliffs of Los Gigantes. There is little in the immediate vicinity of the hotel - the village is a 20 minute walk away and has just a few shops and restaurants. So I would recommend the all-inclusive package unless you want to hire a car and explore...

All meals (during my stay) are served as a buffet - I did find it a little repetitive, especially the salads, but there was a good choice. I recommend the steaks, gazpacho and cream caramel ice creams from the freezer. A room with a sea view is a must and my room was perfect - very comfortable bed, airy, clean with a large balcony with superb views. There are two pools suitable for swimming with lots of sunbeds around them - but if you want a little more peace and quiet there are sunbeds located on terraces overlooking the sea. What did annoy me was that, even though there were plenty of beds, some guests insisted on getting up early in the morning to put their towels on beds depriving others of beds in the best locations. One group of ladies did this througout their stay - but only spent around one hour each day on the beds - very selfish and something the hotel could address as they insist on a 12 Euro deposit for pool towels. The best staff team was definitely the restaurant staff - who were happy, friendly and helpful. Areas which could have made the holiday perfect and got a 5 star review would be

  • To have had tea/coffee making facilities; bottled water and an iron in the room *The pillows were very thin and not comfortable. I had concerns about the hygiene as they had no pillow protectors on them so, on occasions, my face was coming into direct contact with the pillow which is not good *The wrist bands the hotel put on you when you check in had sharp edges where they had been cut to size - which resulted in me scratching myself with them. A ribbon wristband would be better and more environmentally friendly *The check-in process is very laborious involving me taking screen shots of my booking, emailing them to reception and then being printed off. I was not told I would have to return to reception to pay a 12 euro deposit to get a pool towel - this would be a good idea to avoid having to queue twice. *The hotel IT system can be unreliable. The card machine would not accept payment from the card stored on my phone so the receptionist refused to give me a towel. The wi-fi worked fine on my phone; not at all on my new Kindle and another teccy-savvy receptionist eventually managed to get it working on my laptop which was crucial as I needed to do some work whilst on holiday. *Better communications regarding what is and is not included in the all-inclusive are needed. The bar by the pools would not serve all-inclusive guests between 1pm and 3pm and, not all items on the menu were included in the all-inclusive offer. Something I only found out when I tried to have a meal there. Despite these small points I would definitely return and can highly recommend this hotel.
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