Hotel Landmar Playa la Arena

This is an excellent hotel and we had a great holiday here. The rooms were clean and tidy and kept that was on a daily basis and the food was always good in the restaurant. Every day they had plenty of choice and would have grilled meats and fish wish were always delicious. On the sun lounger front you could always get one and I think because the pools were open at 9am and 10am there was never a mad rush to get one which made it easier to get one when you wanted one. All in all this is a excellent hotel and I would definitely return.

Excellent hotel in nearly every aspect. Consistently good food and entertainment. Lovely warm pools. Friendly staff. Lovely rooms.

Two minor criticisms: lift door closing is fierce - took skin off my arm! Not enough sunbeds or staff about at weekends when it is very busy.

Beautiful hotel with stunning surroundings, but some areas need attention

The hotel itself is absolutely beautiful. The grounds are lush, green, and very well maintained, with lovely water features and calming music playing throughout the day, creating a really relaxing atmosphere.

The drinks were great they even had a fake Aperol spritz for the all inclusive that were not on the platinum rate , I liked the self-serve concept for many of the soft drinks . The queues were generally reasonable, although the drinks system did break down for a day, which was disappointing, but these things happen.

The pizza was fantastic, and I also loved the little bags of chips and Nuggets available during the day. The white bar upstairs is gorgeous and has a lovely atmosphere every thing does close around 10.30 music wise even the singer in the bar so we had taken our own speaker to help as we didn’t want the night to end at 10.30

Unfortunately, there were a few things that let the holiday down.

The biggest concern was around the pool. There didn't seem to be anyone regularly monitoring the area, and on one particularly windy day all of the pool umbrellas were blown over. One umbrella narrowly missed hitting me, and a large piece marquee flew into the pool. It felt genuinely dangerous, and there were no staff around to deal with it. I ended up taking a photo and walking to reception to report it. To their credit, they immediately sent people down, who then began tying down the Platinum cabanas. We even joked that we felt like the passengers on the Titanic who were left or rot when the upper class passenger's were looked after first

The rooms could also do with a few improvements. You receive one reusable water bottle, but there were three of us staying, so ideally each guest should have their own. There weren't any drinks or even bottled water in the minibar, which was disappointing for an all-inclusive resort. It would also be great to see an ice cream or crepe station by the pool bar, as that would really add to the daytime experience.

Some of the restaurant staff didn't seem particularly happy, especially at breakfast. The chef, who had large plasters covering both ears, came across as quite intimidating, and several other guests commented that he looked like he really didn't want to be there. A smile goes a long way in hospitality.

One thing to be aware of is the Platinum areas. They look lovely, but if you're travelling with children you can't book Platinum, so you do sometimes feel like a second-class guest seeing areas and facilities that aren't available to you.

Overall, it's a very attractive hotel with some excellent food and drinks, but there are a few operational issues that need improving. Personally, I probably wouldn't return to a Landmar resort. Next time I'd rather pay a little more for somewhere that includes a stocked minibar, better pool service, and a few extra touches like a crepe or ice cream station.

My housekeeping team were amazing though and made my towels into swans which we loved

Overall rating: 3.5–4/5. Beautiful surroundings, but the guest experience could be much better.