Kaila Krizantem Hotel

The food was genuinely outstanding - every day the buffet offered something different, and there was truly something for everyone. Plenty of local Turkish cuisine, a wide variety of salads, dressings, and desserts that kept things fresh throughout the whole stay. The staff deserves a special mention - they went out of their way to make guests feel welcome, both in the restaurant and around the hotel. Would absolutely recommend.

Where do I start with this review - from the very beginning. After a 4 hour plane ride from Leeds Bradford and then a 2 1/2 hr transfer to this hotel, we arrived at 2.30 am to not a drink or snack being offered. Met the rep the next morning at 11am, booked a few trips for the five of us with him but later found out that we paid twice the price, sometimes more, if you book online or go outside the hotel a lot cheaper (so don’t book trips with the rep in the hotel). Boat trip we paid £45 but could have got it for £22 online. Jeep Safari we paid £60 but could have got it for £35 online. He also said that to keep your room on late check out would be around 10 euros but it is in fact it is between 50 or 60 euros to keep room until 6pm. Entertainment was nonexistent- games were put on board but most didn’t happen. The latest of the night entertainment in hotel ended around 22.30-23.00pm unless you wanted to go to a disco or beach party outside hotel costing between 15-30 euros each. Toilet seat broke in one room and was still broke when we left. Had to beg for toilet rolls and clean towels. We asked for a larger room (three adult women in one room) one double and one single bed but hardly any room for cases etc but never got moved. Paid 50 euros to keep one room on late check out until 6pm the day before we left and then the day of leaving was asked for more lira as rate had changed from day before. One of the rooms was not cleaned for two days also.