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- Ela Excellence Resort Belek
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Ela Excellence Resort Belek
Turkey, Europe
Belek
A one-of-a-kind holiday paradise nestled in Belek, Antalya's beautiful nature and the mesmerising blue of the Mediterranean. Antalya Airport is at 34 km away from the hotel. The resort has a beachfront location, it features a spa and a Turkish bath, and there is a mini golf, table tennis pool games and more.it offers nine restaurants with a variety of modern and traditional cuisines. The large number of restaurants, and bars at the hotel are true culinary delights, gathered traditions and flavours from around the world under one roof. Customers can delight themselves on the sun loungers next to the outdoor swimming pool area that includes five water slides and four water parks, or take refreshment in the pool bar. The hotel is the perfect place to enjoy family activities and hotel amenities with exotic views and exciting activities. It is the perfect choice for any vacation; the hotel boasts spectacular beaches, outstanding service, and thrilling activities.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fi
- Car hire*
- Secure parking
- Room service*
- Laundry service*
- Medical service*
- Babysitting service*
- Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent9,168 reviews
Excellent
83%
Very Good
9%
Average
4%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Bad experience shouldn’t be 5 stars.
The rooms were ok in terms of space, comfort and layout, you would have a maximum of about 3 in a room, if you have a rollaway bed. However we had two rooms, and we found ants in both of them which was a problem, and even worse, we were on the third floor! The bathroom was okay but a bit small, and the shower has glass rather than a curtain. The journey wasn’t too long from the airport, and there are some attractions nearby like Belek market and Land of Legends. The hotel was not very clean, because there was food on the floors and we had the ant problem. Nothing really stood out. The staff were generally good, but maybe could improve on being more upbeat and notice of people are waiting. It was general noise level was quiet but it was more loud at fun in the amphitheater and by the pool bar. The Anatolian restaurant was very good as it was open 24/7, and the staff there were happier than other places, like the buffet. The atmosphere was ok, but some parts of the hotel felt quite old fashioned. It is worth it, but maybe a little bit expensive. Our main problem was with the ants, because in one room we found over 20. There were also many flies on the food in the buffet which limited food options to a very small amount. There are very few sun beds available and when they are taken, they are taken for a whole day, even though most of them are never actually in use. The towels are very far away from the pools which is very inconvenient. The noise insulation is rubbish so you wake up at about 7-8am because of shouts from outside. There are also a lot of lizards and hedgehogs around, and we had the very unpleasant experience of seeing a lizard that was cut in half because of a rollerblader waiter who wasn’t looking. The do not disturb button by the door is very clever, but the problem is that it only works 60% of the time. The housekeeping isn’t great, because the bins were only cleaned out every 3 days. We also found blood on the bedsheets of a rollaway bed which delayed our sleep till 2am. We found the ants in our room at 8pm, and asked for 2 rollaway beds for our other room which had less ants, but we had to wait till 1am for the first one and past 2am and as of now we are not sure when our next one will come.
Wonderful resort, highly recommend
We had an excellent stay and a truly wonderful holiday. The cabana was amazing and made our experience even more special. There was a great variety of activities and things to do throughout the resort, so there was never a dull moment.
The customer service was outstanding, especially from Aleyna at reception and Mehmet our assistance. They demonstrated excellent customer service, listened carefully to our concerns, and resolved any issues quickly and professionally, making us feel genuinely valued as guests.
One thing that really stood out was the ratio of staff to guests. There were always plenty of staff available, and they regularly came to check if we needed more drinks or anything else. The service was attentive without ever feeling intrusive.
Overall, everything exceeded our expectations, and we had a fantastic time. We would definitely return and highly recommend this resort to anyone looking for a relaxing and enjoyable holiday.
Review by Ola A chester
Currently very poor
Ants and poor air con
Currently here in room 4041 not the standard I expect for a lake house suite we have ants and poor Aircon and nobody seems to really be any rush to help you. I’ve even been to reception to try and swap to another room and pay extra for a swim up as struggling to get sun beds, especially in front of the area where I’m staying and no one seems interested. Let’s hope I get that room tomorrow because otherwise I have to consider leaving. It’s really not the standard. I Expect.
Excellent resort, fantastic staff
Our third visit to this resort and again we had a fantastic time! I’m a single parent and my son is autistic so traveling somewhere is always stressful. The staff were brilliant and so helpful. Any issues were dealt with quickly. My son had such a lovely time we extended our stay. A big thank you to all the staff at the la Perla bar and restaurant who were very attentive, especially Mustafa who went above and beyond for my son. He sourced watermelon on one occasion and on a day my son wasn’t feeling well he brought him ice cream - thank you so much it really helped make my son feel special!! Every day when I went up to the bar, Mustafa would have my coke zero ready on the counter for me, a lovely touch. Thank you to Sedat as well, always smiling and helpful. The guest relations team were very helpful and requesting anything using the chat on the Ela app made it easy to continue to enjoy your day. WiFi was a bit unstable unfortunately but the IT did their best to try to improve it for us. The food was excellent and the chefs and cooks really deserve recognition for all the hard work they put into ensuring delicious food is on tap for all the guests. The gardens are immaculate and the cleanliness is very good too. I can’t thank you enough for all the wonderful staff working so hard to make guests stay so enjoyable! We are looking forward to our next visit 💓
Review by JMfoody Norwich, United Kingdom
A Wonderful Family Holiday!!
After comparing many hotels in Belek, we finally chose Ella Excellence Resort, and it turned out to be one of the best family holidays we've ever had.
What impressed us the most was the beautiful landscaping. The resort is surrounded by mature trees, lush gardens, and perfectly maintained green areas, creating a peaceful and relaxing atmosphere. It was a pleasure simply walking around the property.
The food was excellent throughout our stay. There was a great variety every day, with high-quality ingredients and plenty of options in both the main restaurant and the à la carte venues. We genuinely looked forward to every meal.
The service deserves special recognition. Every member of the staff we interacted with was friendly, professional, and always willing to help. They made us feel welcome from the moment we arrived until the day we left. We were travelling with children - both age 11, and they absolutely loved the kids' club and entertainment program. The animation team was energetic, caring, and offered a wide range of activities throughout the day. Our children couldn't wait to go back every morning.
The rooms were modern, spacious, very comfortable, and impeccably clean. Ella Excellence is much more than a luxury resort. It offers a wonderful balance of elegance, comfort, outstanding service, and a truly relaxing atmosphere. It's one of those places where you genuinely slow down and enjoy every moment.
We would happily return and highly recommend this resort to anyone looking for a premium family holiday in Belek.
Review by sabinasabeva Ruse, Bulgaria
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