Papillon Zeugma Relaxury

Everything was amazing, we all enjoyed the week that we had, and we’ll be very happy to return 1000000 times again

We have stayed at all three Papillon hotels within the past year. Zeugma is clearly the newest and visually the most luxurious of them all. The rooms are beautiful, modern, and comfortable, and the hotel itself makes a very good first impression.

Unfortunately, the overall experience did not live up to that impression.

One disappointment was the food. For a hotel of this level, both the quality and variety felt underwhelming. The selection changed very little during our stay, and the food was generally not particularly enjoyable in terms of taste. More importantly, both I and our two-year-old son had stomach problems during the holiday, which significantly affected our stay.

Service and communication were another major weak point. Many staff members seemed to speak primarily Russian (Russian is primary language of the hotel, expect Zdravstvujte instead of Hello), while some clearly struggled with English. This would not necessarily be a problem on its own, but it directly affected the service. In the restaurants, even simple requests were often misunderstood. For example, when we ordered four glasses of water, one beer, and a straw, we received three glasses of water, no beer, and spoons instead. Combined with the generally disorganised service, it made the restaurant experience frustrating and far below what we would expect from a luxury resort.

To be fair, the hotel is new, nice and has a big potential for improvement. I suggest to management to visit Papillon Ayscha to speed up the learning.

Compared with the other Papillon hotels we visited recently, and with our previous experiences in Turkey overall, Zeugma was unfortunately the weakest experience.