L oceanica Beach Hotel

Stuck in an elevator with two babies 3 and 4 years old. Once I got out the hotel staff didn't help me at all. Once I complained and tried to make my voice heard the hotel manager who is a baldman came out and threatened me by coming close to my face. He then proceeded to tell me to come into his office for a fight. Which the bellboy who is obviously the one decent person came and shut the door on him. I have this all on video and should be on hotel cctv as well. None of the staff apparently know his name... I have been standing in the lobby for an hour now waiting for the police to come and still none knows his name apparently. The mysterious hotel manager. The lady at reception even didn't give me her name until I put my camera down. Appraneelt they can record nut we cannot. After she told me her name I asked for the manager who threatened me inffront of my 2 babies and she laughed. I have this on video. Her name is ayla. Still waiting standing in the lobby No-one come to help or settle.

⭐⭐⭐⭐⭐ An unforgettable holiday at L’Oceanica Beach Resort! ⭐⭐⭐⭐⭐

Our stay at L’Oceanica Beach Resort was truly exceptional from beginning to end. The resort is absolutely beautiful, with stunning surroundings, a wonderful atmosphere, and everything you need for a perfect holiday.

The staff deserve special praise. They were incredibly friendly, professional, welcoming, and always ready to help with a smile. Their excellent service made us feel truly valued and well taken care of throughout our entire stay.

The food was delicious, with a great variety of choices, and the resort offered plenty of activities and entertainment for both adults and children. The beautiful location and relaxing atmosphere made it easy to enjoy every moment.

This was more than just a holiday—it was a wonderful experience that created beautiful memories for our family. A huge thank you to the entire team at L’Oceanica Beach Resort for making our stay so special.

We highly recommend this resort and would absolutely love to come back again. One of the best holidays we have ever had! 🌴☀️🌊❤️

We chose this resort based on its 5-star rating and Ultra All Inclusive concept, but unfortunately our experience fell well below expectations.

The first thing that surprised us was that, apart from bottled water, almost all drinks were served in plastic cups. What made this even more confusing was seeing other guests being served in glassware. In addition, all soft drinks came from dispensers, which is not what we would expect from a 5-star Ultra All Inclusive property.

The quality of the alcoholic beverages was also disappointing. The selection was limited, the drinks felt low-end, and they certainly did not reflect the standards usually associated with a premium Ultra All Inclusive experience.

Communication was a constant challenge throughout our stay. Apart from one or two reception staff members who spoke reasonable English, most employees were unable to communicate effectively in English. On several occasions, we had to rely on translation apps or even gestures to obtain simple things such as a drink or basic assistance.

The resort appears to be heavily focused on Russian-speaking guests. Waiters, entertainers, and other staff members would often address us directly in Russian without first asking which language we spoke. Many children’s activities were explained only in Russian, making it difficult for international families to participate. Even the music played during resort events and parties was predominantly Russian, whereas we expected a more international atmosphere or at least a mix including Turkish music.

Other disappointing aspects included unpleasant garbage-like odors in some hallways, the absence of drink menus at the bars, a lack of fresh juices or natural fruit juices for children, and bars closing as early as 11:00 PM.

In terms of facilities, the resort felt rather modest for a property marketed as a 5-star Ultra All Inclusive destination: only two pools, two water slides, and two bars. At the spa, pricing appeared inconsistent, with staff seemingly negotiating rates differently from one guest to another, which did not inspire confidence or professionalism.

Overall, we do not believe this resort delivers the experience one would expect from a 5-star Ultra All Inclusive hotel. We have stayed in several 4-star resorts in Bulgaria that offered better service, more facilities, and a stronger focus on guest satisfaction.

Not everything was negative, but the gap between expectations and reality was significant. Unfortunately, what was meant to be a relaxing holiday turned into a disappointing experience, and we left feeling that neither the rating nor the price paid were justified.