Karmir Resort and Spa Hotel

This is definitely not a 5-star hotel.

Unfortunately, our experience was far below what you would expect from a 5-star property. The room had no bathrobe and barely any basic toiletries — not even shampoo, conditioner, or similar essentials.

The pool and bathroom areas were constantly untidy and poorly maintained.

The bar was another major disappointment. The alcoholic drinks were so heavily diluted with water that they had virtually no taste. The quality of the cocktails depended on how busy the bar was. If there was no queue, they might actually mix the ingredients properly. If there were many people waiting, they would simply pour some syrup and what was supposedly alcohol into a glass and call it a cocktail.

Most of the dishes and glasses were dirty or poorly washed, and we often had to search for clean ones ourselves. Much of the food was also tasteless and disappointing.

As for the staff, they were generally inattentive, unfriendly, and unprofessional. We rarely received a smile or a polite interaction. Most employees seemed to be doing their jobs simply because they had to, rather than because they cared about providing good service.

The worst experience was with the reception staff on our departure day. Our transfer was scheduled for midnight, so we asked for a late check-out. We were told this was not possible because the hotel was fully booked. I specifically asked whether, despite checking out of the room, we could still stay on the hotel premises and use the facilities and have meals. I was clearly told that we could use everything except the room.

We spent the entire day at the pool and went to dinner in the evening, only to be refused entry to the restaurant. I asked the staff to confirm the information with the manager because I had specifically clarified this issue earlier, but they still refused.

Another receptionist then spoke to us extremely rudely. She claimed that her colleague had meant that only lunch was included and that we had simply misunderstood. She repeatedly insisted that her colleague had worked there for 11 years and therefore “could not make a mistake,” meaning that we were the ones who were wrong.

No alternative solution was offered, despite the fact that I was travelling with my child. At one point, she literally threw a piece of paper at me and told me that I should have read the rules and that she should not have to explain them to me.

This was an extremely disappointing experience from beginning to end.

I absolutely do not recommend this hotel. If you expect 5-star service, cleanliness, quality food, and professional staff, I strongly suggest choosing another hotel. If you don’t want to receive the same poor service we experienced, stay away from this place.

Amazing hotel and an unforgettable holiday! ❤️🇹🇷

We had an absolutely wonderful stay at Karmir Resort & Spa! From the very beginning, we felt very welcome. The staff were extremely friendly, polite and helpful, and everyone always had a smile on their face.

A special thank you to the animation team! They were absolutely amazing. The animators were very friendly, energetic and always knew how to communicate with guests and create a fun atmosphere without being annoying. They were always ready to involve people in different activities and make everyone feel part of the holiday.

The evening shows were one of our favourite parts of the stay. Every evening there was something different and entertaining, and the atmosphere was always fantastic. You could really feel that the animation team put a lot of effort into making the evenings special.

The hotel itself is beautiful, clean and comfortable. The food was delicious, with a great variety of dishes, and the pools and hotel area were very nice. The location is also amazing, with beautiful mountains surrounding the hotel.

We truly enjoyed every part of our holiday and were sad to leave. Karmir Resort & Spa gave us many great memories, and we would definitely come back again. Highly recommended! ❤️