Delphin Imperial

Excellent resort, very similar to Be Grand which we stayed at during Aug 2026. The recently introduced Waterpark shared with The Palace is a great addition. We are also visiting the neighboring Palace hotel as options for future years.

We paid around £7,200 for a 10-night All Inclusive Plus family holiday through Jet2 Holidays at the Delphin Imperial- Antalya, arriving in August 2026. Having stayed here previously 8 years ago and absolutely loved the hotel, we were genuinely looking forward to returning. Unfortunately, this experience has been completely different.

We booked a Superior Double or Twin Room with Land View for our family of four. When we arrived, we were given a room with one double bed, one single bed and a sofa bed. For a family of four, this was far from the comfortable 5-star experience we expected. One of our children had to sleep on the sofa bed.

When we raised the issue with the hotel, we were simply told that the matter had to be taken up with our package organiser, Jet2 Holidays. We had already explained our booking details, but the hotel showed very little willingness to resolve the problem. We subsequently complained to the Assistant Manager.

After several discussions and looking at alternative rooms, on the third night we were eventually moved. However, the replacement room had an extremely disappointing view, which was certainly not what we expected after paying £7,200 for a 10-night 5-star holiday. We effectively felt that we had to choose between an unsuitable sleeping arrangement or an awful view.

There were also other things that really surprised us about a hotel marketed as 5-star. For example, you cannot simply use an iron in your room and have to use the hotel’s ironing service. For us, that is not what we expect when paying for a luxury 5-star all-inclusive holiday.

Also no 3 pin British plug socket, you have to pay £20 deposit to use theirs, which I appreciate you get back at the end of the holiday.

The hotel itself is beautiful. The grounds, pools, architecture and facilities look fantastic. Unfortunately, in our experience, the service is nowhere near the standard we remember from 2017. The biggest disappointment has been the attitude and lack of willingness to properly resolve problems.

We had originally been considering Dubai or Abu Dhabi for this holiday, but because of the situation in Iran we decided to return to somewhere we had previously enjoyed. Sadly, we now regret that decision.

A 5-star hotel should provide not only beautiful surroundings, but also 5-star service, attention to detail and customer care. Spending £7,200 on a family holiday and then having to argue about the room, sleeping arrangements and subsequent room move has significantly affected what was supposed to be a special 10-night break.

My advice: do not book this hotel without carefully checking exactly what room you are being allocated and what you can realistically expect. The hotel looks amazing, but looks alone do not make a 5-star holiday.

For us, this has been a very disappointing return to a hotel we once loved. The Delphin Imperial looks 5-star, but our experience of the service has been anything but.

A truly wonderful experience at a 5-star hotel in Antalya, where elegance, attention to detail, and exceptional hospitality made our stay unforgettable. A special mention goes to Mrs. Violeta from Guest Relations, whose warmth, professionalism, and genuine care for the guests truly made a difference and made our stay even more special.