Titanic Mardan Palace

We have been here 9 nights, and go home today. It's been amazing from start to finish. The facilities are excellent, but it's made better by all the staff here. Everyone is so helpful. Need to call out some specific people though. Hassan, a waiter in the lobby bar, was amazing and greeted us so warmly whenever we saw him. And Emir, one of the very talented roller blade drink waiters by the pool. Then also Eylul, who works so hard at the Ice Cream counter. We didn't try any of the al la carte restaurants, but found the main buffet to be perfectly adequate. However, check out the 24/7 bistro, as it has amazing food. The fries everywhere are excellent, plus we loved the chicken schnitzel and the burger. Other delicious food options include Sapore snack bar for fantastic pizzas, and also the fruit platters. Then the wonderful kebab options at Stella's. Maidens tower bar has some inclusive cocktails until 10.00pm, and it has fantastic views, so get yourselves up the tower. Then the lounge bar at level zero, where they also have the small bowling alley. The main pool is huge, and just fantastic. So large it is never crowded, and approx. 120 metres long if you want some good swimming exercise. We did a beach cabana one day, number 53. It's a great little extra, and the beach breeze is wonderful. The evening entertainment has been great, a varied mix of very talented people.

The Mardan Palace was initially operated as an extreme luxury hotel. Then, the hotel was recently sold to another operating company. Despite the fact that the owner firm has some other successful works, the Mardan Palace has some serious weaknesses in management. My husband and I would like to have spend a short time (5-6 days) in the hotel for celebrating our anniversary. The first odd thing we experienced about check in process. Although I gave all the info and our identities, we spent 10 minutes in the taxi at the main gate. Then, the security lady decided to make us drive through the road to the hotel entrance. We spent another half an hour to be checked in at the lobby due to some difficulties to find our booking record although I had all the documents.
During our stay, the food and beverages were as good as other hotels’ run by the same company of the Mardan Palace. During meal services, we noticed some awkward things that some other guests are storing some food into their bags from the buffet. My husband and I surprised that why such a luxury hotel worked with travel agents bringing such guests who has no idea about hygiene and consumption rules in restaurants. It was a bit irritating that while hotel pretended to be an exquisite touristic facility, some many guests behave awkward. Similarly, when the minibar service -once or twice- forgot to fill our refrigerator, I even heard from a staff that some guests tried to store all the drinks from the minibar. I told him that neither it was our case and nor it was the hotel’s rule. However, the worst experience was not related with the minibar. Our room was invaded by ants including flying ants. Although we do like ants but they created allergic reactions when they started live almost everywhere in our room including the bed. We contacted with cleaning service and hotel assistant. Despite they said that they cleaned the room, we had to share our bed and room with ants till the end of our stay. Once in the morning, I woke up with a swollen eye that brought the end of my tolerance without knowing that the catastrophe is approaching as a farewell gift soon. The last day of our stay, we planned to check out right after breakfast, although the hotel provided us the late check out option. After my shower I wore my jewelry that I put them on the bed in advance. However, I forgot to put on my ring and left on the bed. After our check out and quick arrival to the airport ( app. 40 minutes), I noticed at the security gate of the airport that I forgot my ring on the bed. I immediately called the holiday assistant . Astonishingly, how quick room cleaning service was that our room quickly cleaned and they claimed that there was no ring. That ring was a special gift from my husband and it costs at least 8000$. It was neither small nor negligible piece of jewelry (full of diamonds although different cuts such as emerald, oval, marquise. Despite of many calls and messages, my valuable ring was not found. As much as I know, that ring has no wing to fly away . Before writing this review, I gave some time to the hotel management whether they can be helpful or professionally could take some responsibilities about our a series of unpleasant experiences in their hotel as well as offer some compensation. I think, they decided to ignore the problems we experienced and they thought that we were not worth to be compensated. What can I say, it was an unnecessary expensive stay for us although we were not satisfied by the service compare to the money we lost. For the guests who wish to visit the Mardan Palace, I can comfortably recommend not to bring anything valuable with you or not leave them unattended anywhere even for a minute. Because there is no chance to be found back. For the problems you will encounter with, I also recommend a glass of icy water which will be good for your headache.

Emir made our experience absolutely exceptional! From the moment we arrived, he was welcoming, attentive, and genuinely friendly. His professionalism, positive energy, and attention to detail made us feel like VIP guests. He anticipated everything we needed before we even asked. Outstanding service—Emir is a true asset to the team. We’ll definitely be back because of him