Ocean Blue High Class

Just come back from a 2 week stay at ocean blue and I honestly can’t fault the place. All the staff are friendly and so helpful, the hotel is clean and tidy and perfectly located in the centre of Hisarönü, and despite its central location it’s never noisy. We stayed in a linked room with bunk beds and it was perfect for a family of 4 with a 17 and 12 year old. Guests were reminded weekly that reserving beds before 8am wasn’t allowed and I wish every hotel did that. We didn’t bother getting up to reserve beds because there is a terrace above the poolside restaurant that hardly anyone goes on and always had plenty of beds/umbrellas. This was our first time in Turkey as a family and it certainly won’t be our last. 10/10

I’m extremely disappointed with my stay at Ocean Blue High Class Hotel. On the last evening of our stay, I discovered that my watch was missing from my room. During the relevant period, housekeeping had been the only hotel service entering the room.

The watch was kept inside a jewellery box each evening. Although the room had a safe available, I reasonably kept the watch in its jewellery box, which was then placed inside a packing cube and stored inside the wardrobe. In other words, it was kept out of sight and was not simply left somewhere visible or unattended.

The hotel reviewed CCTV, which clearly showed me wearing the watch when I entered the room the evening before. The following morning, when we went to breakfast, the watch was no longer on my person, and when I went to retrieve it later that evening, it was gone.

The watch was not particularly significant because of its monetary value; it had considerable sentimental value to me, which makes losing it especially upsetting.

We reported the matter to hotel management. When we raised the need for a police report for insurance purposes, we were told that involving the local police could take a long time (convenient as we was checking out and travelling back to the UK shortly) and that they may not take the matter seriously because there were no signs of a break-in. I found this response extremely disappointing. The absence of forced entry does not explain how a watch that was clearly with me when I entered the room subsequently went missing.

We were also shown the hotel’s terms, which we were asked to sign upon checking in, stating that the hotel does not accept responsibility for guests’ lost belongings. I understand that hotels may have policies concerning lost property, and I acknowledge that a safe was available in the room. However, I do not believe that a disclaimer concerning lost belongings should mean that a valuable and sentimental item can disappear from a guest’s room without explanation.

This experience has left me very concerned about the security of guests’ belongings and, in particular, disappointed with how the matter was handled.

Based on this experience, I would not feel comfortable staying at this hotel again, nor would I recommend it to friends or family.