Le Meridien Ile Maurice

A Wonderful Stay at Le Méridien Mauritius

I had a wonderful experience at Le Méridien Mauritius. From the moment I arrived, the atmosphere was calm, welcoming, and relaxing. The hotel has a beautiful tropical setting, with a peaceful environment that makes it easy to unwind and enjoy your stay.

The cleanliness of the hotel was impressive. The common areas, restaurants, surroundings, and rooms were consistently clean and well maintained. You could tell that the staff take great pride in keeping the property in excellent condition.

The rooms were comfortable, spacious, and beautifully arranged. Everything was well maintained, and the room provided a relaxing space to return to after a day of exploring or simply enjoying the hotel. The overall environment made the stay feel comfortable and special.

What stood out most to me was the customer care. The staff were friendly, professional, attentive, and always willing to help. They made us feel welcomed and valued throughout our stay. Their warm attitude and willingness to go the extra mile really made a difference.

Overall, Le Méridien Mauritius is an excellent place to stay if you are looking for comfort, cleanliness, a relaxing atmosphere, and outstanding hospitality. I truly enjoyed my experience and would happily recommend the hotel to anyone visiting Mauritius.

After travelling around the island and Rodrigues for the last two and a half weeks, we completed our Mauritian odyssey in the north of the island. Le Meridien – Pointe aux Piments was our hotel of choice after going through a careful selection process from a plethora of 5 Star hotels available. By this stage of the trip, when comparing hotels, once becomes more discerning on observing the nuances between 5 star hotels, so happy to provide our feedback. It is worth stressing that the bar remains high when it generally comes to Mauritian hospitality and we were very happy with all venues regarding room, facilities , service, dining etc so our feedback is focussing more on the “one percenters” which stood out for us. We will always maintain that the employees remain the lynchpin of a successful stay and can make a holiday experience memorable rather than simply adequate. There were two encounters which definitely created a point of difference with our Le Meridien experience. Our first positive experience was being warmly greeted by the friendly Mosha, who made the checking in service very relaxing. Mosha was very informative without overloading us with too many details and his recommendations for dining were spot on ! Thank you Mosha. Secondly, our sincere thanks to the omnipresent Food & Beverages Manager, Nicolas A. Nicolas was the perfect ambassador for Le Meridien and seemingly working around the clock day and night, ensuring guests were being taken care of. The beachfront family suite, whilst not the largest we have stayed in, exuded refined touches with elegant understated décor , comfortable beds and the sensor lights were clever and effective. The bathroom was also very spacious and well equipped. A second bathroom would have been handy but by no means a major issue for the 4 of us. The dining experience at Le Meridien was by far the highlight of our stay. The steam and Pad Thai at Jade were exquisite. The seafood risotto at Waves was also a knock out and as far as the Mille Feuille dessert is concerned, it was to die for ! If there is one criticism of our dining experience at Le Meridien, it is getting charged for the still water. It is not the cost factor (Rs233.00) but rather the poor optics for getting charged for something which comes free at other resorts. It’s an own goal from senior management, when the rooms are generously supplied with bottled water daily ,and invariably wasted by clients. Yet one gets charged for a paltry bottle, after spending a reasonable amount on other drinks. It’s false economy and a case of senior management “not reading the room” for its clientele. The other issue which is not exclusively limited to Le Meridien is the employees who speak English only and often with a limited command of language. Not taking anything away from their competency but we were often met with blank stares when initially addressing those specific employees in French or Creole. At poolside, we witnessed a number of mix ups with food/drink orders due to things being lost in translation… Placing bilingual staff at critical client facing areas, such as taking poolside orders and welcoming clients at the restaurants, would definitely help but we appreciate this is not always possible. One final observation and seemingly a recurring theme in Mauritian hospitality nowadays, is the robotic hand on heart gesture when greeting and farewelling clients. Don’t want to sound cynical but we found this gesture contrived and insincere. It appears to be more in line with the employees’ KPIs as they are being watched by management. We would simply be happy with a heartfelt, effortless smile, bonjour or wave. The legendary Mauritian hospitality was built on this, let’s not lose touch with its true essence.

We had a brilliant time at Le Meridien for our honeymoon. We were there for 12 nights and barely left the premises.

The hotel is stunning, particularly the lobby, and right on the beach facing the sunset. All rooms have a sea view and are spacious and contain everything you need. We arrived very early before check-in but were well looked after and they worked hard to give us access to the room several hours early.

With four restaurants on site, there is plenty of choice and the food is generally very good. The breakfast buffet has endless choice and, as a coeliac (who can't eat gluten), buffets are notoriously tricky and inevitably some food won't be labelled properly. The help I got from the team there, and in particular Avish, was amazing - I was offered gluten free food made and prepared separately every morning, from pancakes to bacon/sausages to cereal. There were plenty of gluten free options at all of the restaurants.

Our favourite restaurant was comfortably Waves. Excellent fish and seafood dishes only a few steps from the beach. The service from Nalini and Kelvin in particular was outstanding and you are truly made to feel like you are getting special treatment.

The facilities are great - we went to the spa and played tennis, and there is a gym although we didn't make it there. The pool bar is well run by the always positive and helpful Hevin. The evening entertainment is fun and lively.

Could anything have been better? Constructive feedback is hard to muster, but...

The shower was a bit run down and we had a leak (connected to the shower) in our ceiling. Though they attempted to fix this quickly, they needed to come back a second time.

The wine tasting was a let down. It was all a bit awkward and the information we were given was quite basic.

Some of the more junior members of staff can be error prone but the more senior staff will quickly fix things!

Overall a fantastic experience.