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  • Mauritius
  • Grand Baie
  • Royal Palm Beachcomber Luxury

Royal Palm Beachcomber Luxury

TripAdvisor Review
Mauritius, Indian Ocean
Grand Baie

If you choose Royal Palm for your holiday in Mauritius, you can expect perfection from beginning to end; this is, without doubt, the finest hotel in Mauritius. Located on the sheltered west coast, which extends along a white sand beach, Royal Palm is a tropical haven of tranquility an unwavering commitment to excellence. A proud member of "The Leading Hotels of the World", it symbolizes the harmony between luxury and refinement.

Conditions for Honeymooners: The travel dates should be within one year from wedding date and a copy of the wedding certificate should be produced at the time of check-in.

Dress Code: Daytime: Smart casual - swimwear or tank tops are not allowed. Evening: Smart casual - gentlemen are requested to wear collars, trousers and closed shoes.

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7 nights
Bed and Breakfast
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Facilities

  • Tennis
  • Fitness
  • Squash
  • Table tennis
  • Spa centre
  • Beauty salon
  • Hairdressing salon
  • Spa treatments
  • Massage
  • Turkish bath (hamam)
View all
  • Please note some facilities may incur an additional fee

The Local Area

Tripadvisor Reviews

5.0 Excellent645 reviews
Excellent
588
Very Good
34
Average
12
Poor
6
Terrible
5
Location
Cleanliness
Service
Value
TripAdvisor Review
Perfection to its max

Absolutely luxury and the staff are friendly and courteous. Loved our stay and attention to detail was second to none. Would go back and stay there for sure. The beach and the ocean is like a pool and so clean and pristine. Food and beverage was very excellent with all the different brands and the meals are prepared and cooked to perfection.

Review by islandgirlmru2341 Terrigal, Australia
TripAdvisor Review
10/10 we loved it

Amazing experience, staff was always super professional. The excellent food made our séjour even better. We didn’t had the chance to go to the spa but we enjoyed the water sports in the lagoon, and gym room. Excellent

TripAdvisor Review
No more 6 star

We stayed at Royal Palm several times in the last 25 years. While our last visit was strongly influenced by COVID this time we were surprised by a mismatch of our former experiences and a new reality.

Of course: the location, the beach etc is still second to none. But: too often we heard „we/I apologise“.

What was going wrong? Nearly every service provided by the Restaurant-, Front-Desk-, room-service or SPA-teams suffered from desorganisation, forgetfulness and a to big lack of knowledge.

What had changed so greatly compared to our former stays? Obviously a visible Management seemingly does not exist

There are too many of the staff occupied with the same tasks resulting in no visual effect.

All services provided wavered between sherperding the customer as a king and forgetting things to be done. All in all the service lacked consistence.

The complete „look and feel“ of Royal Palm is irritatingly accidental. .

In the first days of our stay we took it with humour. But after a couple of days it started annoying us.

And over and over we heard „I apologise“ or „I‘m sorry“ alternatively.

A remark regarding the Restaurants::

Concerning the worldwide trend prefering vegeterian food Royal Palm is not matching the „Zeitgeist“ of modern european cuisine.. Beyond that the menues are not changing beside a daily small supplement.

And please don‘t ask the staff about details of the menue. You will get no answer.

So we left the hotel several times to enjoy outside dining.

We also observed a partly bad maintenance-level of our suite. It was no LHW Standard.

On our departure day we noticed three characteristic issues:

  1. for breakfast the waiter assigned us a table which obviously was not refreshed. after making a complaint about dirty spots on the cloth the waiter put a cover on this dirty spot.

We requested to move to another table.

  1. one day before our departure we asked to pick up our luggage next day at 1:15 pm. At the appointed time no one came. We waited until past 13.30. Then we called the front desk: Again: „we apologize“.

  2. leaving the hotel heading to the airport the deputy concierge (by the way a friendly guy) was the only one to see us off.

In our 15 night stay we never saw a menmber of the senior managent. This is the main reason for the decreasing Level of the former 6 star hotel.

Royal Palm is deserving the Image of times past but is not fulfilling the promise of an up to date luxury destination.

The Lux Hotel in the neighbourhood is setting the state of the art standard. This was our last visit at the Royal Palm. It’s a shame.

Review by wejodo Baden-Baden, Germany
TripAdvisor Review
A dream paradise

Fantastic Hotel in a unique location. Our ocean-Suite was huge with a brilliant view. The garden in front of the hotel is very well maintained, it blooms in all colours. The beach is very well maintained and the view of the sea is magnificent.

Review by 479marianneh Fribourg, Switzerland
TripAdvisor Review
Top luxury 5 star hotel in Mauritius

It was an amazing stay at the Royal Palm, the staff were always ready to help! The location is amazing, with one of the most awesome beach of Mauritius. I had the opportunity to enjoy all the facilities of the hotels (water skiing, tennis, fitness, spa and more) and everything are really good quality with always a staff at our services ! :) Rooms are all amazing and all with a sea view! :) food also was really good at the hotel ! :)

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