- Sri Lanka Holidays
- Colombo
- Cinnamon Red
First of its kind in Sri Lanka, this hotel introduces the concept of “lean luxury”, or bridging luxury and essentials, and introducing pioneering technology for the savvy traveller who is content without all the extra flair. Located within close proximity to Colombo's commercial hub, it is a very convenient accommodation for work travellers who need to attend meetings, close deals, and meet clients for power lunches at some of the trendiest Colombo restaurants. One of them is the main restaurant of the hotel, which serves an international breakfast and dinner, with a la carte lunch options. The reception and café area offers a variety of light snacks, coffees and teas, for a quick bite. Guests who are serious about fitness can hit the rooftop gym and infinity pool to ensure they stay in shape.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness centre. Additional features at this hotel include complimentary wireless Internet access, a television in a common area and a vending machine.
I have been staying at Cinnamon Red regularly since 2014. The staff is friendly and rooms are well maintained. Real value for money.
1 star is honestly being generous.
We went to Cinnamon Red Colombo on 29 July as a group of 12 and paid around LKR 65,698 for the buffet. We chose the hotel because it’s a four-star hotel and obviously expected a decent standard of food and hygiene.
The next day, 10 out of the 12 people in our group became extremely sick. Vomiting, diarrhoea, horrible stomach cramps and just feeling completely awful. It wasn’t one person who happened to get sick. It was 10 people from the same dinner.
I contacted the hotel and gave them the opportunity to properly look into what happened. And then we waited. And waited. It took them more than a month to come back with a response. After all that time, their response was basically that they couldn’t prove the illness came from their food and that their investigation found no issues. They also mentioned that they had tested “retained food samples” and that the results were satisfactory.
What I still don’t understand is that I was told the food samples they had “stored” would be sent for testing around five days after we reported the incident. How exactly does that work? If you're testing food days later, how does that properly tell you what was happening with the food that was actually served to us that night?
They also mentioned that over 60 people ate there that night and they didn't receive any other complaints. Again, I'm not sure what that is supposed to prove. 10 out of 12 people in our group were sick after eating the same buffet. That alone should have been taken seriously.
And after making us wait over a month, what did they offer?
Dinner for five people.
Honestly, I found that almost insulting. I didn't ask for a free dinner. I asked for a refund because we paid for a meal that resulted in almost our entire group becoming seriously ill.
And the funniest part? I haven't even used the coupons they gave us. I'm actually too scared to go back and eat there again. Why would I willingly go back to the same place that made me this sick?
The worst part of this whole experience isn't even just getting sick. It's how the hotel handled the complaint afterwards. After waiting more than a month, I expected some proper accountability or at least a genuine attempt to understand what happened. Instead, we got a very carefully worded apology and an offer to come back and eat there again.
No thanks.
I definitely won't be going back to Cinnamon Red Colombo, and I would seriously think twice before recommending this place to anyone.
I had a fantastic two-night stay at Cinnamon Red Colombo in a Standard King Room on the 15th floor. The room was incredibly comfortable, spotlessly maintained, and offered amazing views of the city. I also really enjoyed spending time at Cloud Red on the 26th floor—great vibes and a fantastic atmosphere to unwind. The hotel’s amenities and in-room dining service were top-notch, but what truly made my stay unforgettable was the warm and attentive staff across every department, from check-in to overall service. A special shout-out goes to two exceptional staff members who went above and beyond to make my stay seamless: Chaminda Gunasekara (Housekeeping) for keeping my room in pristine condition and being so accommodating. Asantha Kumara (Security) for his remarkable professionalism and helpful presence throughout our visit. Thank you to the entire team at Cinnamon Red Colombo for such a wonderful experience. I will definitely be back and highly recommend this hotel to anyone visiting Colombo!
It was an amazing experience. The staff is very friendly and accommodative. Must visit. Malindu was quite nice and provided us with some local sight seeing guidance.
Had an amazing night with friends at Cinnamon Red! ❤️✨ The vibe was great, the Bullfrog drinks were refreshing, and the snacks were perfect to enjoy while catching up and having a good time. 🍹🍟
A lovely place to unwind, enjoy good drinks, and create great memories with friends. Definitely a night to remember! 🥂❤️
