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- The Canvas Dubai Mgallery Hotel Collection
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The Canvas Dubai Mgallery Hotel Collection
United Arab Emirates, Middle East
Dubai City
The hotel is situated in the heart of the historic Bur Dubai district, close to the new Gold Souk, the Dubai Museum and the Dubai Creek. Dubai International Airport is 15 km away, the International Convention Centre is just a few minutes' drive. The hotel offers 24-hour reception, express check-in and check-out, concierge service, currency exchange, free WIFI throughout, meeting rooms, business centre, 3 restaurants, 2 bars, fitness centre, spa and wellness, outdoor pool, airport shuttle (charges apply) and free on-site parking (reservation needed)
Facilities
- Beauty salon
- Spa treatments*
- Massage
- Steam bath
- Sauna
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Dining area
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,413 reviews
Excellent
74%
Very Good
16%
Average
5%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Honest review!
An honest review of The Canvas Dubai - MGallery Hotel Collection.
Selling rooms at lower rates should never mean compromising basic hospitality and service standards.
Staff service was practically non-existent. The receptionist who checked us in had no name badge and never introduced himself, although he did changed from twin to a king room, which was appreciated. Thank you for that.
The room itself was actually very good, but housekeeping attention was lacking. The minibar fridge clearly had not been cleaned properly for a long time, the weighing scale had no batteries, and the beautiful wooden trunk in the room desperately needs polishing or restoration. The washroom stinks and it was obvious it lacked cleaning and is asking for basic maintenance. The flickering light from the router is seriously annoying. Loud music from the nearby bar/ lounge.
F&B service was disappointing. The hostess at the all-day dining restaurant during dinner service had no smile, no eye contact, and no warmth at all. These are basic hospitality standards. There were also barely any visible waiters in the restaurant.
The use of plastic bottles in rooms and restaurants should also be reconsidered.
Food by the pool: If the fish and chips served is simply breadcrumbed and deep-fried fish, then perhaps it should be described differently on the menu.
The Caesar salad portion was also extremely small, with several classic condiments and elements missing.
The rooftop washroom felt more like a public toilet than part of a five-star property. Attention to detail throughout the hotel was missing, even the pool menus looked more like roadside café menus than something from a 5 stars hotel.
Breakfast was good, however shuffling tables during the service gives them wrong impression and setting a clearance in the middle of the restaurant needs attention.
This is my second Accor property experience, and honestly, I have not seen much that reflects true five-star or Accor-level hospitality.
Highlight of my short stay was definitely the room ( wish the room could talk and offer genuine hospitality) and the lifeguard who was kind and attentive.
Review by 824avinashh Dubai, United Arab Emirates
Not meet the Start requirement
Nothing same like photo expecting
Review by captain_moataz New York City, New York
Very Slow Service Being A 5 star hotel
We keep on coming back to this hotel because so far we had a great stay, unfortunately, just currently, we just requested for an ice bucket room service yet its been an hour and still we haven't heard from them. We did the 3rd call to the reception and in-room dining but seems like we are not heard. Being a member of accor this is unacceptable. Me and my wife are definitely disappointed waiting and currently still waiting. On our 2nd day stay and disappointed.
And also, upon checking in, the room was smelling cigarette smoke which we called their attention as well. We let it pass though but having this another concern, is too much.
Room 501 Hemant Shrestha
Sensational 5 star’s
Excellent staff/very good service and very polite
I highly recommend it !
We had a wonderful stay at Canvas MGallery Hotel. The room was very spacious and comfortable, and the bathroom was beautiful, with both a walk-in shower and a bathtub.
The breakfast and dinner were served as a buffet, with a wide variety of options. It was a good and satisfying buffet, and we really enjoyed the food.
The lobby is absolutely magnificent, and we truly appreciated the overall atmosphere of the hotel. We had a great time there as a family and really enjoyed our stay. We will definitely come back.
I would also like to warmly thank the staff, who were kind and welcoming. A special thank you to Mr. Mahmoud, who was especially kind, generous, and attentive. It is certainly thanks to him that we will return to this hotel, as he made our experience even more enjoyable.
Review by 298gihanr Dubai, United Arab Emirates
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