- Dubai Holidays
- Dubai City
- Vision Imperial Hotel
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Vision Imperial Hotel
United Arab Emirates, Middle East
Dubai City
Holiday Inn Downtown Dubai, is a contemporary four star hotel located in Deira in the heart of Dubai. The hotel is placed within walking distance to Al Ghurair Mall, close to famous landmarks and cultural locations such as the city colorful Spice and Gold Souq, Dubai Creek, Downtown Dubai, Burj Khalifa, Dubai Mall and other sightseeing destinations. It is in close proximity to Dubai International Airport, 10 minute's drive, and Rigga Metro station, 2 minute walk. The hotel 139 rooms and suites offer a fresh and modern setting for your business or leisure stay. Enjoy an elegant atmosphere at our restaurants and lobby bar lounge. Unwind and reenergize yourself with all that our Spa and Fitness Center have to offer. For holidaymakers and families, the hotel makes a perfect base for sightseeing in Dubai. You can shop at state of the art malls or explore old markets and souks. Make use of the hotel complimentary shuttle bus to the beach and malls. When you are back at the hotel, you will be able to enjoy complimentary WiFi to connect with work or personal matters. Business travelers can make use of our meeting and conference facilities that cater for up to 120 people. Take advantage of our Business Center.
When it comes to dining and entertainment, the 6 bars and 2 restaurants of the hotel offer a variety of dining options. During your stay with us, be sure to check out the beauty salon and our newly renovated outdoor swimming pool and the gym.
Facilities
- Billiards
- Spa treatments
- Massage
- Steam bath
- Sauna
- TV lounge
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good730 reviews
Excellent
35%
Very Good
24%
Average
19%
Poor
10%
Terrible
11%
Location
Cleanliness
Service
Value
Safety and privacy issues
I just disappointed on how they manage to communicate with each other towards their guest when it comes to check out guest and check in guest because in the middle of the night 1 of the staff just open the door without knocking 3 times and telling what department of the hotel they are. Because of that our privacy as a person and a guest of the hotel feels like not important with them and the staff is saying that according to the receptionist our room is already check out and we are just wondering how they can give proper security with there future guest if they manage to not communicate properly with each other.
Then, according to the receptionist in charge at 5:30am the guest from our room give a keycard to them and they check out already. Im just confuse how they can open our door using that key if we have our own key with us thats why im concern about the safety and privacy of every guest that are planning to visit this hotel
And the way they handle this situation which is crucial issue is so slow and they let us wait until 11am in the morning and after that they still keep us on wait until 1:30pm to talk only in the manager. According to the manager they will update us on this issue and if were not getting the proper information we will escalate this on dubai police. Then when we are having conversation with the manager his also not sure if the person who open our door at 5:20am is their staff or a guest but we know to ourselves that guys is a staff of the hotel because he show to me the conversation with their receptionist, because of that its guaranty that the hotel is not properly secure and the staff is not aware on whats happening in the whole hotel because the manager is telling to us that the cctv have also a problem thats why they cannot investigate immediately now also my concern is what if that is not the only thing that happen that night how they can provide evidence to the police if their equipment to make the guest safe and secure is not working properly and that is make us guest more scared to stay in this kind of hotel and the time that we wait to get response from the hotel management took 6 hours what if something crucial in that 6 hour thats all
Excellent place to stay.
The hotel is quite centrally located and near the airport. The staff are specially sweet especially at the reception we have a young lady called Asha who is helpful, polite and friendly. She helped us with our needs from the beginning to the end. We complained about the cleanliness of the first room we received and she quickly moved us to a different floor to a neat and clean room.
The room help called Saqib was also very nice in making sure we received all the necessary materials such as fresh clean towels and toiletries etc.
I would recommend this hotel to anyone who would like to stay close to the airport and enjoy their hospitality.
Review by Jatinderoberoi Richmond Hill, Canada
Not a good experience and not worth the price.
The worst customer service ever. Very unprofessional and very dismissive. The hotels are untidy and nasty. I did not feel secure or safe there. The front desk is incompetent and condensing. A hostel hotel environment with a rude owner. No recommendations.
Great stay at downtown hotel
Had a lovely stay at Excelsior, good amenities and breakfast options. The location is bubbly and has great connections to local transport (donwtown to the souk or uptown to the mall) and the airport. The room was spacious and had all expected details - the temperature of the water was an issue that was quickly resolved. Staff are helpful and we had a wonderful member of the team Surjeet look after our room. Breakfast team staff are very helpful too. Srisha and Hasha deserve an honourable mention too. I would come back for sure.
Review on Excelsior Hotel Down Town Dubai UAE
I and my group of companie's staff always stayed in the Excelsior Hotel downtown Dubai in the last year 2023. All the bookings were done 100%. The Hotel is very close to central Dubai. Amazing restaurants around the Hotel like the JusGrill In Al Rigga and a large shopping mall very close, like within walking distance. There is one negative manner the hotel is managed. The hotel staff is brilliant from when you enter the door to your room. Upon entering your room I can mention a few staff member's names, Syed, Jenny, Mustafa, Grisha, Umair, Zekoji, Ritesh, and Surjeet all these staff members are always very humble, respectful and helpful. They do all their work as professionals and proactively, what a pleasure to stay in a 4-star hotel with such a winning team. I think the manager Mr Amine Idraiouiche can be grateful for having this championing team with him. The Metro Bar is also an excellent hangout for beer, food and excellent entertainment, with Irene and Christine rocking the bar on time every time. As far as the food or kitchen goes, they need a better chef as the restaurants around the Hotel have amazing food. Their rates are not always the best, but the staff member like the names mentioned above make up for that with their amazing professionalism. I can only say good things about the hotel, but if they remove the staff my Group of Company's staff will look for a new hotel close by, the Excelsior Hotel to stay. So Mr Amine, please keep this amazing staff you have together otherwise, my group of companies will go and stay in a hotel close by. Trust this will help the Hotel Excelsior Down Town management to make the right choices in their staff handling. Greetings Dr Dean Visagié.
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