Atelier Playa Mujeres

Absolutely one of the best adult all inclusive resort we have been to. Our butlers Aline & Martin were very attentive during our stay, as were all the staff. Highly recommend! This will be a place we will go back to.

WE DO NOT RECOMMEND THIS RESORT — SERIOUS ILLNESS AND HYGIENE CONCERNS My wife and I stayed at Atelier Playa Mujeres from June 26 to July 1, 2026. Based on our experience, we cannot recommend this resort due to the serious illness we both experienced and our concerns regarding hygiene. On the same day as our final meal at the resort, we both became seriously ill with significant gastrointestinal symptoms. We went directly from the resort to the airport and did not eat anywhere else before arriving home. Our condition was serious enough that we both required medical care after returning to the United States. We immediately reported what happened and provided all requested medical documentation, some of it more than once. For approximately 40 days, we have repeatedly followed up with the resort and Expedia, yet we still have not received a satisfactory explanation or meaningful resolution. What is especially unacceptable is the lack of accountability. When two guests become seriously ill at essentially the same time, require medical attention, provide documentation, and spend weeks trying to resolve the issue, a luxury resort should take the matter seriously and respond appropriately. We waited approximately 40 days before posting this review to give the resort every reasonable opportunity to address the situation privately. Unfortunately, they have failed to do so. For a resort that markets itself as a luxury property, both our experience and the way our complaint has been handled have been completely unacceptable.

I don’t know where to begin with Atelier. My wife and I usually do not go to all inclusive resorts because we’ve always heard mixed things, but took a chance on Atelier after hearing nothing but amazing things and I’m so glad we did. The resort is gorgeous and well taken care of, the staff are extremely attentive, and the food is AMAZING. We come from a state that has amazing food and we are big foodies and we were left impressed every single meal. We had the INSPIRA upgrade and we will never not upgrade again! Get the swim out room over anything else!! Having the space to swim from our room during our downtime was the best. Our butlers Hiram and Santiago were so unbelievable in the best way possible. They responded quickly, set up lovely surprises, and provided endless recommendations. It is not easy being in the service industry and they made it seem so effortless. They were very lovely and accommodating and made us feel welcome and comfortable. It really makes your stay even more relaxed and carefree. The INSPIRA upgrade is worth it too to have access to the private rooftop pool during the day. Even though this is a more chill resort, there are sooo many activities so there is something for everyone. Also, the smell?! Incredible. The spa? Gorgeous. Housekeeping kept everything immaculate and they came multiple times a day which is incredible. We are trying to convince our family to take our next family trip to Atelier. Regardless, it is on our list of places to return!!