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  • Mexico
  • Cancun
  • Beach Palace All Inclusive

Beach Palace All Inclusive

TripAdvisor Review
Mexico, North America
Cancun

This hotel is situated in the leisure district of Cancún, just a short walk to the town centre, where guests will discover countless restaurants, shops and nightlife venues. Links to the public transport network are to be found directly outside of the hotel. This accommodation establishment comprises a total of 410 rooms and features a number of in-house facilities. The comfortable rooms come with an en-suite bathroom and are well-appointed with amenities to ensure a pleasant stay. In the outdoor complex, guests can enjoy a freshwater swimming pool and relax on a sun terrace. Sports enthusiasts may make use of the in-house gym and tennis facilities

SMOKE FREE PROPERTY

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
  • Airport Shuttle*
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Completely Average Resort. No WOW feeling ever.

The best thing about this location is the location itself. Beautiful beach and view. Love how close it is to the mall...

Rooms are average. 2 nights of AC issues. The maintenance workers were amazing and try their best but it fails constantly. Our issue was not related to the sliding doors like everyone else. Our issue was the thermostat itself. They removed it and fixed it eventually.

The entire 7days involved elevator issues. Some days only 2 elevators worked. Some days 3. Only once or twice all 4 were working. Elevator wait times were horrendous.

Shower pressure was ok but it never stayed hot for more than a few minutes.

Food was bad. Only the Indian restaurant Agra was good. And one night of buffet was good. The rest was plain and very long waits. I waited at the pool side BBQ for 30 min and in that time they made exactly 2 hot dogs and the line didn't move at all because each family obviously orders alot so I left because I couldn't wait 1 hour for a hamburger.

We had diamond bands due to booking with a member and the only perk was a cabana on the beach full of seaweed. Diamond concierge is NEVER available when i needed anything. Conveniently.

The staff were nice and the drinks were good. I loved the pool. The roof pool was beautiful and great service. I definitely won't be back. We went for a wedding and the view was amazing but not worth it for a regular family vacation. I prefer good food and consistent hot water and AC.

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TripAdvisor Review

Wonderful Experience

We had an excellent stay at the Beach Palace resort in Cancun. The food was good the cocktails were great! The customer experience was wonderful, the entire staff was friendly the rooms were spacious and clean. I had a spectacular view of the turquoise blue ocean from my room...

I would highly recommend staying at this resort.

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TripAdvisor Review

Magnificent resort in a stunning location

Review by TrionaMH Cork, Ireland

We visited this amazing all-inclusive resort for 12 nights to celebrate my big birthday. From the moment we arrived to checking out, it was perfection. We travelled almost 24 hours to get there and it was most definitely worth it...

Huge bedroom with a jacuzzi, overlooking the lagoon with amazing sunsets. It was cleaned perfectly on a daily basis. The restaurants were very varied as was the daily buffet. Bocelli was top class with salmon and lobster being my favourite. Sweet and Coffee was my daughter’s favourite! The pools are spotless and the daily activities are great fun. Something for everyone. The waiting staff at the pool are really attentive and always aim to please. The drinks included are premium brands and the stocking of the mini bar is daily - should you require it! The beach is just heaven - turquoise water, white soft sand. This is HEAVEN ON EARTH!!

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TripAdvisor Review

Great Service - Resort Needs Remodel

Review by Mexico12 Ontario, CA

We visited June 15th through June 22nd. The Beach Palace is starting to look warn down and needs to be remodeled. Yet, the service employee's provide continues to be tops considering being understaffed.

I would like to recognized a few employee's who definetly went above and beyond to make our vacation the best it could be.

Angelica the diamond conceirge was profesional and on point all week...

Her ease of communication through out the week made a great difference to an outstanding week.

Felix, the pool concierge was also excellent with his service and reserving seats by pool for diamond members.

Roger, beach waiter was excellent and remember our beverages of our entire family. He Roger made our arrival the best and started the week in the right direction.

Mareli, room attendant was OUTSTANDING and always had our room clean and ready daily. Thanks Mareli for making us feel at home.

Mnuel, and Juan Miguel, were excellent at lobby and pool bar. Their customer service and bar skills are appreciated as they took care of our beverage request.

Omar at the steakhouse was professional and provided outstanding service at our first dinner. His attentiveness and service was appreciated as we started the week right.

Suleima and Jesus, pool conceirge at The Grand (Grill pool area) were outstanding as they attended and provided their help during our day visit.

Other positiive mentions at The Grand are Julio Martinez, Irving Ku and Erik Gomez who provided excellent bar and food service on our visit.

Guillermo at Tavola provided great service at our family dinner and his knowledge of menu was appreciated as each one of ordered individual pizzas.

Thanks to each of the mentions above as their service, kindness and friendship is appreciated to help make our vacation week memorable.

Sincerely, Ralph

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TripAdvisor Review

Top notch service!

I normally don’t write a review but my family and I had a really great time. I don’t remember the names of the people who work there but all I could think about was that everyone was hard worker. At the buffet restaurant, the waiters were always willing to help and they went above and beyond...

When my husband asked if they had the cantaloupe juice, the waiter went to the kitchen and brought him a glass of cantaloupe juice. Every time we called for room service, they were always quick to bring the items we requested. I have stayed in many hotels and I would say that this place provides the best service ever. I would definitely recommend this to anyone and will go back again in the future.

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