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  • Mexico
  • Cancun
  • Cancun Bay Resort

Cancun Bay Resort

TripAdvisor Review
Mexico, North America
Cancun

With breathtaking views of Mujeres Bay, Cancun Bay Resort features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shops and entertainment venues. Cancun International Airport is 20 minutes' drive away and Cancun's commercial area can be reached in 15 minutes by car. Each room and suite at the resort has a private balcony or terrace with views of the lagoon, garden or sea.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Secure parking
  • Room service*
  • Laundry service*
  • Launderette*
View all
  • *Some facilities may incur an additional fee

The Local Area

Tripadvisor Reviews

4.5 Excellent3,447 reviews
Excellent
2304
Very Good
698
Average
259
Poor
90
Terrible
96
Location
Cleanliness
Service
Value
TripAdvisor Review
Not the greatest

A positive: the staff is wonderful. Hard working people always with a smile. The "beach" is great for families with small children who can't swim. No waves, not deep. My 7 year old swims but she loved wearing her goggles and looking for shells and hermit crabs. It's a very little beach surrounded by docks. I liked the hammocks. The food was mediocre. The same things most of the times. Not much traditional foods and the Mexican coffee is not what I had before at another resort and does not taste like cafe the olla. The only food that was pleasant but neither great was the burgers outside near the bar. I booked a ocean view room, well it was mostly a pool view room. We asked to go to an upper floor. It was better but not great. The 2 full bed room is so small you don't have room to open your luggage. The king bed room is more spacious. The rooms aren't very clean. The sheets were clean but mattress doesn't have protection so you see how dirty it is, the window curtains are filthy! There are better choices all over Cancun so I recommend to look for some place else.

Review by Traveler23029943620 Ashby, Massachusetts
TripAdvisor Review
Gluten free, and loving the food here

Felipe, Paty, Andres, Gabriel, Cheyla, and Maritza are the wait staff. They are wonderful! So attentive. When i explained i can't eat wheat they were very helpful..they got the chef to come out for each meal and show me what i could and couldn't eat. Made eating easy.

TripAdvisor Review
Very nice beach hotel

Great hotel at the beach with very friendly and helpful staff! Andrea Portillo, Gabriel, Paty, Felipe, Maritzu, Alejandro, Arturo, Lizardo and Alex took very good care of us. And Gabriel always made time to come say hi whenever he saw us.

Review by 747laurau Ghent, Belgium
TripAdvisor Review
Very Nice Experience!

Very good experience, nice accommodations, good food and very friendly and helpful staff.

As a plus, pleasant and helpful event-planners on site at all times to help with arranging your schedule for the vacation (especially Alexis 👍)

Recommend this hotel for others and will be back if we return to Mexico!

TripAdvisor Review
Amazing

Amazing experience, amazing food and amazing environment. Rodolfo made it really enjoyable and easy to stay at the hotel with the activities he conducted. The hotel had very tasty food and is closed to everything you might need

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