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  • Mexico
  • Cancun
  • Cancun Bay Resort

Cancun Bay Resort

TripAdvisor Review
Mexico, North America
Cancun

With breathtaking views of Mujeres Bay, Cancun Bay Resort features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shops and entertainment venues. Cancun International Airport is 20 minutes' drive away and Cancun's commercial area can be reached in 15 minutes by car. Each room and suite at the resort has a private balcony or terrace with views of the lagoon, garden or sea.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Secure parking
  • Room service*
  • Laundry service*
  • Launderette*
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

We decided to use our pre-paid room instead of find a better resort.

Borderline 1 or 2 but I stayed the whole week (prepaid the room) so must be a 2 in my mind.

First the good stuff: Sushi bar is really good Beach volleyball set up is great Italian restaurant (if you do the early seating and avoid the steak) Shows were better than I expected for this price point of resort

Bad stuff: Hotel room- Room smelled like urinal cake or heavy disinfectant. The room was small and they were stingy on the towels...

We had ants. The room safe did not lock and we couldn’t control when the patio door locked or not (we were first floor pool side). On the plus side I liked there honey shampoo.

Beach- where do you draw the line between a dock with some sand and a beach with several docks? The beach was small (volleyball court took up 1/3 of the beach. It was surrounded by tourists boats and smelled of Diesel. On the positive side, not many people use the beach and my 2 year old found a lot of shells.

Service- roughly a third of the bartenders didn’t have any idea how to make a margarita (on a Mexican beach resort). It was a running joke with the guests, one time I got tequila, peppermint schnapps and club soda when I ordered a margarita. To be fair, a third of the bartenders did make amazingly good margaritas. So it was a crap shoot.

Had a lot of waiters who flat out would not get us drinks. I was very nice to everyone and tipped well all week, but roughly half of the wait staff would only tell me about the need to ware a COVID mask (after spending the day in the pool with everyone) and walk away as soon as I tried to order a drink. Also, there English wasn’t very good. I would point out, there were some good ones as well. Particularly in the Italian restaurant (unless they were too busy) and the sushi bar.

Entertainment staff - nice but didn’t speak good English. Still they were friendly and had a perfect mix of encouragement for activities without being too pushy.

Also, I should note that my wife had her phone stolen at the hotel. Not the resort’s fault but still part of the experience.

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TripAdvisor Review

Fantastic

Lovely hotel Very clean staff very helpful Lupi from the restaurant was at the top of his game - lovely the sweetest man the waitresses round the pool Fabi and Zuki fantastic service & not forgetting bar staff Gustavo Entertainment - Kathryn Victor Jackie Roberto great personality's got everyone involved - work really hard as do all the staff

TripAdvisor Review

Family of 6 to Cancun

Review by CynthiaJ602 Houston, Texas

When I first arrived, I was disappointed to see the beach. It’s not in the best area and it’s small but that turned out to be not as important. I did like the size of our 3 bedroom master room and having a family of 6, we need space and we definitely had that...

I wish the rooms were overlooking the ocean though and that would Make it better. The food was good. I enjoyed the Italian restaurant although service was slow. I love there is massages on the beach. I loved the sushi bar. I would say my biggest complaint would be only allowing people to play ping pong or pool until 8pm. I understand the noise but I would recommend either moving the tables to a different area and allowing people use them til 10pm. Other than that, I overall enjoyed the stay. We took the bus several times to Coco bongo beach and my kids loved the ocean there. The bus ride is less than a dollar per person. Highly recommend doing that versus a taxi which would be like 30 bucks.

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TripAdvisor Review

Visited May 10-17 Stayed one week

The staff was AMAZING!!!! The food was AMAZING!!! Especially the sushi 10/10 The cleanliness of the room was AMAZING!!!

Everyone of those workers at Cancun Bay Resort were outstanding and they greeted and treated us like royalty!!!!

Thank you :)

TripAdvisor Review

Fantastic stay, great staff!

My partner and I absolutely loved it. The facilities were fantastic, the weather was great and the staff were even better.

The pool was very nice so you can take your pick between this or the beach. There’s also plenty of games going on which are set up by the staff...

These were a great way to meet people.

We were very well looked after by Lupe, who was a fantastic employee. He made our dinners and breakfasts much more enjoyable. We wouldn’t have had the same experience without him!

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