- Mexico Holidays
- Cancun
- Cancun Bay Resort
1/30
View 29 Photos
Cancun Bay Resort
Mexico, North America
Cancun
With breathtaking views of Mujeres Bay, Cancun Bay Resort features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shops and entertainment venues. Cancun International Airport is 20 minutes' drive away and Cancun's commercial area can be reached in 15 minutes by car. Each room and suite at the resort has a private balcony or terrace with views of the lagoon, garden or sea.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Secure parking
- Room service*
- Laundry service*
- Launderette*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent4,623 reviews
Excellent
70%
Very Good
18%
Average
7%
Poor
2%
Terrible
3%
Location
Cleanliness
Service
Value
Everyone had a wonderful time!
Our family had a wonderful vacation at Cancun Bay Resort. From the moment we checked in, we were treated like royalty. In the dining room, Ivan was our waiter and he went out of his way to make us comfortable was very attentive to our needs. We were a large group of seven, with young kids. The young man, Wilbur, who cared for our room daily, did an amazing job. He was also very kind and our room was so clean. We loved it at this resort
Equipo de animación
We have so much fun this hotel is our second time here and Is perfect for couples or family experience, we love it , employees are excellent people , Alicia from animation was always having fun she is amazing at what she does, our bar tenders gaspar , Juan , Jose , Marco make our drinks in perfection , and was never an empty glass , perfect mojitos and Cheladas , definitely we will come back again . Thank you Cancun baby for an excellent experience.
Amazing time.
I went to Cancun bay and met a worker named Alicia who did Zumba and karaoke and was an amazing social director very attentive and very well spoken and her manors are great. Because of her kindness and care for her job I would definitely recommend Cancun bay to my friends and family.
Fantastic hotel
Staff warm and friendly especially Africa,nicoand the housemaids. Fantastic hotel. Fantastic location, close to the beach bars and shops.clean and spacious rooms.the rooftop terrace was good.being an adult hotel NO SCREAMING KIDS running around. WHOOP WHOOP 🤭. Would definitely recommend.
Review by anthony l Bolton, United Kingdom
BEWARE
Beware beware this is the first time we stayed in the cancun bay resort hotel and we will never be back we and other guests were absolutely ignored for 3 days in the restraunt we had to speak to the restraunt manager about this staff rude at one point I asked for hot milk was told no milk food was repetitive for 3 days chicken and pork was served all with different sauce but same meat looked like left overs we and others stopped eating in restraunt air condition broke down in our room after 3 hours in a stifling room we were moved to another the only pleasant person in the hotel was Juan on reception and Alessandro restraunt manager trattoria staff one in particular don't know his name but very unkempt shirt hanging out his trousers unbelievably rude and ignored us everytime this whole hotel badly needs to take a good long look at what's happening in this place the hotel it's self is good but the staff !! Karol the concierge nicest person I have ever met is an asset to this place always smiling always asked if we needed anything and if we carried anything she quickly came to help and it was no bother to her. We have been to Mexico 13 times and have always tipped waiters all staff but im sorry to say we felt we couldn't tip for disgusting service and bad treatment 2 week holiday we couldn't wait to get home it was ruined
Your holiday to Mexico is just a phone call away
Call our Travel Specialists today on 01732 809 181
