This is the perfect beach holiday location, with public transportation right outside the hotel it is only a short drive to the centre of town. Resort facilities include 4 swimming pools, tennis courts, basketball, mini golf, a game room, children's areas and activities programs, evening entertainment, and a full-service spa. Guests can dine on the finest cuisine in an elegant dining room, or enjoy casual poolside snacks at the resort's seven restaurants, two snack spots, and 7 bars. The hotel has 307 m2 of event space with a maximum capacity of 700 attendees.
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I have been to this resort other times but it has gone downhill. The service is good except the main desk people are not as friendly as the rest of the staff. Making a reservation to eat is almost impossible because they do not answer the phone...
There is little air conditioning in the resort. The food for breakfast is good but dinner is not so good at buffets and small portions at other restaurants. The resort has little to no activities at the pool and bingo will cost you $1 to play. Pools need to be updated and their beach is gone. I have stayed at many places in Cancun and this is by far the worst. I thought we would try it again but I should have listened to the other negative reviews because they are right. Covid has messed things up but the other resort I was at in May was less strict on the mask thing. I don't usually comment too much but this is worth it so other people know that there are better places to go! So do some research before you book. Also Jesus was a lot of help to us and would like to thank him.
Resort is accommodating and busy. We were immediately greeted by Jesus who was very professional and friendly while helping with luggage and taxi. This resort is great for families with lots of kid activities.
we had an awesome bell boy JESUS I highly recommend him and ANGEL the waiter getting drinks. we have been here 14x and this place was our 4th I was very upset the MAIN BUFFET was CLOSED that was main reason I wanted 2 come back to CROWN. I was very disappointed in this visit because of that. there was not a big selection of food without that buffet...
there was NOT enough activities like it was in past either..then having to pay to play bingo..the shows are always good but I wouldn't come back here.. the maid service was awesome 2. we didn't have any problems with room. AC was awesome 2.. good place for families the MASK thing SUCKS 2..
Moises is a very friendly, attentive, fun loving bartender and he makes you feel welcomed and he is an asset to your staff, Great job! And to the staff of the Crown Paradise you were very special to too!!!!!!
Everything at the resort was great. Hanz was also a good entertainer. We had a quite a big group with us...
Sometimes he felt like he was part of our group with all the games he had us playing. We will be back to visit our friend