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  • Mexico
  • Cancun
  • Hyatt Ziva Cancun

Hyatt Ziva Cancun

TripAdvisor Review
Mexico, North America
Cancun

All-inclusive luxury has been redefined with an incredible resort in the most coveted location of Cancun. Inspired by the beauty and culture of the destination, a naturally elegant and airy ambiance blends contemporary décor with Mayan influences. Swim-up suites, authentic cuisine and sprawling infinity pools are just a few of the many delights awaiting guests at the oceanfront Hyatt Ziva Cancun.

Ideally situated in Cancun's most desirable location, Hyatt Ziva Cancun stands on the edge of a picturesque peninsula, the only resort in the region surrounded on three sides by the sparkling Caribbean Sea. The beachfront resort is adjacent to the city's vibrant entertainment district and just 25 minutes from Cancun International Airport.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • Garage
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Secure parking
  • Room service
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Hyatt Ziva wedding guests

Review by 682kck Arnolds Park, Iowa

We returned from our stay at the Hyatt Ziva last Wednesday. We cannot say enough great things about this place! We attended a beautiful wedding. We upgraded to stay in the Turquoise Tower...

Although this came with great amenities, I do not think it is necessary. We used the butler service the most. Ashley & Emmanuel were fantastic and they did everything they could to accommodate every need we had. Also another highlight that everyone enjoyed was our pool cabana butler Carlos-he was always making sure everyone had a drink in their hand-even me who is pregnant. He always wanted to make sure “everyone in the house doing okay-woot woot”. Can’t wait until our next trip here!

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TripAdvisor Review

Beautiful Views, Amazing Customer Service

Review by lassendas17 Phoenix, Arizona

We stayed at this resort for a friend's wedding and it was not disappointing. The staff are extremely polite, happy, and accommodating; they are the foundation for the optimistic mood and provide a relaxing vibe for the entire stay. This resort boasts several different restaurants, a coffee shop, and bars throughout the property...

The pool staff are quick to provide service and continue to check on you in a timely fashion. If you need a break from the resort, you can easily walk the beach, take a shuttle to the Island, or jump on a bus for a very affordable transportation. This resort is large enough to accommodate a couples only stay, or a family trip with your kids.

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TripAdvisor Review

Scott Fisher

Review by sfisher59 New York City, New York

First class experience at the Hyatt Ziva Cancun. My family and I visited from 1/15-1/22 2022. Hotel is beautifully laid out with many easily accessible pools and beaches. Chairs which can be a problem at resort hotels were easily available. The service was amazing. Every staff member was always welcoming and could not be more pleasant and accommodating...

Dolphin shows were fantastic for kids and adults alike. Restaurants were varied and for an all inclusive resort, were very good. Entertainment in the evenings was right in target for audiences ( not too long and a lot of fun). Rooms were spacious and well designed.

In summary a wonderful family experience. I recommend highly the Hyatt Ziva Cancun.

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TripAdvisor Review

An Amazing Experience

Where do I start? Let’s just say, my husband and I were really impressed and appreciated of all the wonderful staffs there. They were so friendly and kind. Each and everyone went out of their way for us and made us feel so welcome and relaxed, just like how a vacation should be...

Our personal Butlers from the Turquoise Tower Gustavo, Raul and Nayely were so helpful. Every night we have asked for our jacuzzi to be set up and they always made that happen for us along with providing us chocolates, rose petals snd champagne for a romantic night. They even had balloons hanged throughout our room. Plus, they even took the time to polish our shoes when we didn’t even ask for it. The little details meant everything. Bed sheets were always made. Towels were replaced with new ones. And drinks and snacks were automatically stocked up.

Big shout out to “Eyder & Nagai” from Habanero’s for making our lunch experience super fun and full of laughters. We asked for surprise shots and they delivered. We literally sat there for over 3 hours just eating and drinking by the sand. Also, thank you to Alan from the Habanero Bar for allowing us to sit by the swing and take pictures. He made amazing shots!

Next, thank you so much to our server “Julio & Manuel” from Lorenzo’s for being so patient and attentive. We had asked for a bit of substitution to the meat for some of the dishes and they had no problem with it at all. There was always smiles and kindness from them.

Lastly, I will like to mention our server Abel from Bar Del Mar. To me, he had the hardest job. We sat by the beach which was so WAY out there, away from the pool and bar where they usually serve. And it was such a hot day too, but he made those long walks for us with no complaints just to bring us our drinks. And he brought us towels too because we forgot to grab it. No one would have wanted to serve us from that far of a distance, but Abel did. He went back and forth at least 5 times! You’re the man Abel! We appreciate you so much.

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TripAdvisor Review

Amazing experience!

My partner and I stayed here for his birthday and graduation and it was spectacular! The resort was gorgeous, clean and spacious. The staff was more than friendly, accommodating and attentive. They made sure every moment was perfect and attended to all of our requests and needs...

The food was amazing; it was a 5-star dining experience in pretty much all the restaurants.

We stayed in the adults-only Turquoize Tower and loved everything about it. From the room to the butlers to even the scent in the lobby and hallways, everything was a great experience.

Thank you to all of the Hyatt staff, especially our butlers Gustavo, Nayely and Raul for making our stay so special. We will definitely be back sometime again!

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