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Pool

I stayed here for a conference and like all intercontinental hotels it was fantastic.  Great amenities, pool and beach.  My room was very quiet and comfortable.  After I had to leave early for an emergency the team was very understanding and refunded a night which I was grateful for.  While not cheap well worth the money.

Well worth the price

A really nice hotel. Great pools and facilities. Staff let the side down somewhat… so many at reception had Trainee badges. Check in took 20-25 mins. Checkout took a similar amount of time.
I had booked the hotel on Hotels Tonight… the price difference between Direct on IHG and on the Hotels Tonight was near $200usd. 
They had my CC on file do I could use the bars and restaurants and charge to my room… someone didn’t complete the paperwork or process it correctly so after being told I’m NOT staying at the hotel by the Pool bar staff, I showed them my room key and the process with reception started again. 
Eventually had to again approach reception… to their credit, I did get a 20% discount on Room Service. But still, unnecessary hassle and over an hour sorting out their mistakes.

Good/Great Hotel… stunning pools and beachfront location. Poor process control and weak training. Never saw Management

Cant say enough nice things about this property. Stayed in a Club room with a balcony overlooking the ocean. Rooms are quiet and well appointed, breakfast is great, staff is helpful, property has an incredible beach and is classy throughout. Property has anything you could want including a spa, 3 restaurants, a gym and a great club lounge.

Keeping it classy

I can't say enough good things about this wonderful hotel, especially the staff. They were there to make every part of our stay wonderful! The beds are very comfortable and the pools were clean and refreshing! I also enjoyed using the gym. I wish there were a few different menu options - it would have been nice to be able to get some lighter food but I would definitely stay again.

The staff is amazing!

This was my family’s third stay at Presidente Intercontinental Cozumel and it solidified it as one of our favorite vacation spots. I will say that the price has increased over the years and the “extras” have decreased, but we still find this hotel to be the best in cozumel. We have learned to grab some supplies in town and mix up dining in the onsite restaurants with local restaurants.

We were there during hurricane Beryl and I have to commend the hotel for handling everything expertly. The staff allowed guests to enjoy every second of the day/beach prior to beryl’s arrival, prepared the property well for the storm, and had a good plan that they communicated to ensure our safety and comfort. Thankfully the hurricane caused minimal damage. The hotel staff not only delivered dinner the night of the hurricane to each room, they had a breakfast the next morning…both complimentary. And when we checked out, they gave us a certificate for a free night. My family and I felt safe and well taken care of. Kudos to the staff! We will be back.

Excellent, even during a hurricane

Enjoy breathtaking views of the Caribbean Sea from one of our 300 equipped rooms and suites in the best 5 star hotel in Cancun. Located in the hotel zone and the best beach in Cancun, a wide beach with a calm sea and no waves. 15 minutes from the city and nightlife and 30 minutes from the airport. Relax in our spa in a peaceful environment while your children have fun in our kids club with professional staff.

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InterContinental Presidente Cancun Resort