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  • Mexico
  • Cancun
  • Krystal Cancun

Krystal Cancun

TripAdvisor Review
Mexico, North America
Cancun

This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps away. Numerous shopping facilities, restaurants and bars can be found in the surrounding area.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire
  • Secure parking
  • Valet parking
  • Room service
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Very poor facility

Review by alicecG1612JI San Antonio, Texas

We experience 3 room changes in 3 days out of the 5 nights stay we were there. 1st night no hot water, asked to change to another room and on 2nd night was put in the area of the hotel next to Co Co Bongo night club where loud music played until 3 am and was not able to sleep, asked again to change room on 3rd night and was put in a room my son stayed in previously had to move because of hand sink clogged this was the room they put us in with sink still not fix, it took all day for them to unclogged and still not fix on 4th day. 3 out of 4 days 1 of 2 elevator out of service...

Facility very old and not maintained well

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TripAdvisor Review

Stay clear! Or run as fast as you can!

This company and hotel is a sham and a scam! Not only do they try to sell their timeshare services that are absolutely ridiculous. The facility is disgusting, unclean, elevators out of service, rooms are dirty, etc. The food is subpar and that giving them more credit then they deserve...

The staff, especially management is extremely unprofessional and rude. The price for the all inclusive is comparable to all the other hotels on the strip. Pick a better place for a more enjoyable experience!

Asp, if you see these people at the airport! DO NOT GET TRICK INTO SEEING THIS DUMPSTER FIRE OF A HOTEL! You have been warned.

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TripAdvisor Review

Fall

Here to celebrate my 16th wedding anniversary just to fall at 5am in my room. I called front desk immediately to check for the flood source and bring extra towels so I can clean the water. 6:30 still no one came to check and no medical services offered...

I went to front desk to rereport and was told that someone would report soon. 7:40 still no one reported. I went to the front desk and reported a third time. I requested towels and was told to use my towel card. Smdh. 15 min later someone reported and cleaned the floor. He escalated the report and requested that maintenance report because this was a bigger issue. Front desk was absolutely a joke...no empathy or compassion, some asked me to get back in line unless I was checking in/out. I will never come back to this establishment again! No disregard for it's patrons.. and don't get me started on the all inclusive package.

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TripAdvisor Review

beautiful vocation destination

Review by avitaly2003 Calgary

the room was so clean with beautiful sea view ; the resort had everything for relaxation stay ; all staff (especially Victor at reception desk ) was very helpful and friendly. Beach area was clean. It was enjoyable time

TripAdvisor Review

Warning

Review by W5502KOwilliams Colorado

First off I never right bad reviews- this is a review to WARN folks. From the second we checked in we had problems. Staff seamed to be overwhelmed and incompetent...

The gentleman at checkin dropped keys and a room number down and said here you go. Mind you the property is large and we had no clue where to walk to find our room. We eventually walked across the property only to find out the guy who checked us in gave us the wrong room number and wrong keys. After sorting that out we immediately discovered that the room was very run down. No dresser, small closet with only a couple hangers, safe was broken, hot water did not work in sink or shower, and shower would not drain. Absolutely nightmare of an experience after a long day of travel.

We decided to stay positive and talk a walk on the beach.. which unlike the pictures, you can’t fathom the loud club music (day and night) and the non stop bass. Also- it starts at 9am and does not stop until you “drink enough to pass out”, which we were not here to do.

If you do not buy the all inclusive you constantly have to charge your card multiple times a day (for each and every drink- beer, soft drink, water…) Beach side service was non existent and lunch doesn’t start until 1pm.

Every single day, without fail, our room keys stopped working around 12pm.

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