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  • Mexico
  • Cancun
  • Krystal Grand Punta Cancun

Krystal Grand Punta Cancun

TripAdvisor Review
Mexico, North America
Cancun

Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to with Luxury where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • Car park
  • 24-hour reception
  • Mobile phone coverage
  • Wi-Fi*
  • Local and international calls
  • Car hire
  • Valet parking
  • Room service*
  • Laundry service*
  • Medical service*
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Selective COVID rules

Review by JennMMM Phoenixville, Pennsylvania

The hotel was great. It seems like a lot of these reviews have people reviewing who are confused about which location they’re staying in. This review is about the Krystal Grand...

No complaints about the cleanliness or appearance of the hotel or our room. It was beautiful and we had a great time with a few annoying rules concerning the bar service. Our complaints are regarding the absolutely nonsensical rules regarding COVID and masks. The absurdity warrants a lower star rating because of how ridiculous it was. Masks are “required” outside of your room, but not required outside (at the pool, on the beach, etc.). If a server approaches you while you’re on the beach or at the pool where you’re obviously unmasked, they will spend tons of time chatting with you, taking your order, etc. However, if you approach the pool bar or any other bar on foot (not via swim up) you are condescendingly told to repeat your order with your mask on. So, let me be clear: if you swim to the bar via the pool, no mask required. If you walk to the bar via the pool….mask required. Same with the beach service. Waiter approaches you on the beach: no mask required. You walk to the beach bar, you’re told to mask up. Huh. COVID has some funny caveats. Interesting how it’s spread and how it’s not spread. Also, if you speak fluent Spanish, none of these rules apply. No mask, no problem regardless of when and where.

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TripAdvisor Review

Great Staff!

Review by carolinac546 Rio de Janeiro, Rio de Janeiro, Brazil

Gerardo and Carlos (Charlie) deserve a visit at Ayami. Gabriela gave us a prime service during breakfast and Fernando (pool bartender) was so nice and efficient that deserves a 5 star. Alejo, at the beach bar, was awesome, made our life there way more pleasant there. Last, but not least, Oliver! Concierge/customer service, speaks “Carioquês” and was always fun to be around.

What a great time we had at Altitude/Krystal Grand!

TripAdvisor Review

Ocean Beautiful / Staff friendly / Accommodations sorely lacking

Loved the ocean / Outside staff friendly / Rooms had alot of problems that were mostly ignored by the staff. We had 2 problems in the 1st room / then they moved us to the 2nd room in the same floor. My mom took a shower and had no cold water so she was burned on the front of her body/ the safe didn't work/ the door closer was broken so the door didn't close/ the TV was blurry. So, we decided to move when the ac didn't seem to work it was 9:40pm and we moved to another room, that took an hour and no one from the hotel offered to help in any way...

then they said, so give you a 60% discount at the hotel restaurant to make amends. We asked for that in writing, they said no need just go have dinner. We went for dinner and the manager said he had no idea what we were talking about. Then I called the desk, and they said we don't offer that type of discount. The next morning we got it figured out, but they made many mistakes and never took responsibility or made an effort to make things right. Excuses and apologies were the rule. Nice location and would be alot better if the front desk staff were more accommodating and less militant.

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TripAdvisor Review

Beautiful stay at Krystal Cancun.

Review by martinpK7341RD Recklinghausen, Germany

Very nice Hotel with a beautiful beach. The sea there is very calm, but a few steps away you can have also some waves. The Restaurants are pretty good and you also can have In Room Dining. The stuff is very friendly and helps you at any time...

Especially breakfast with Gabriela, beach with Liliana and Diego the concierge have been very friendly. Sorry for them I forgot to mention. Around the Hotel there are a lot of nice places to go, Coco Bongo, Mandela Beach lots of restaurants, malls for Shopping… Dont forget to see Mercado 28. I will come back. :)

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TripAdvisor Review

Amazing hotel

Review by brette740 Discovery Bay, California, Usa

My first time here and it was amazing .. LUIS at front desk was so helpful and friendly. Thank you for a great stay...

The pools we awesome. The beach carbs were perfect. There is so much space in the room. And the view is to dY for. I will be back for sure. Mario was also a big help and so nice

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