Live Aqua Beach Resort Cancun

Overall, this resort was excellent and we both very much enjoyed our stay!

Check in - lobby is sleek but basic. The small reflecting pool with rubber ducks are a very fun touch and brought an immediate smile to my face as we walked in! Check in was very easy. Right after check in we got a soft sales pitch to sit through a presentation in exchange for discounted massages, one polite and firm no thank you was enough and for the remainder of our stay we were not approached about that again which was great!

Room - Very clean and modern! We had a partial ocean view located on one of the outside wings of the building and the view was certainly partial but enough to feel like were were on the ocean so no complaints. Housekeeping and turndown service were always done by the time we went back to the room and they did a nice job.

Food - Very, very good! It was a big factor for us choosing this resort and did not disappoint! The breakfast buffet was excellent and had so many choices. The fresh omelet station was a very welcome part of the day and a nice way to wake up. Coffee service to the table was prompt when being seated and they stopped by to offer refills often. Mimosas were good too! The included restaurants were also very good, we ate at MB, Sea Corner, Hidden Garden, and Carnivore (not included). Sea Corner is much more casual than it looks in pictures but was so nice to have lunch overlooking the ocean. The bbq at lunch time was a favorite! Ribs were excellent. It was a disappointment that Azure was not open during our stay.

Pool - This is one reason I gave the resort 4 instead of 5 stars because it does impact the experience and it's annoying and what should be the most relaxing part of vacation is instead extra nickel and diming. There are little cabanas to rent that are an upcharge, which are very obvious why they cost more - much more shade than just an umbrella with a pergola style roof and curtains. However, both sides of the pool are lined with very few lounge chairs and mostly lounge beds with umbrellas. One side you have to pay extra for and the other side you do not. This is not clear or explained (seems like an easy opportunity to both explain how it works and try to sell as an upcharge at check in! just saying). As first timers at this resort we did not know any better and they day we got in, late afternoon, we just found an empty lounge bed parked our stuff and had a very relaxing time. Even ordering drinks from there and nobody said anything to us about it costing more. Is it free only after the sucker who paid for it leaves for the day??? The next morning we went to the pool, chose the same lounge bed and a staff member clarified that it was an extra charge. Everything free was already reserved (of course!) so we just paid. AFTER we learned this, it was a very nice experience but also not a ton of value for what they charge. When 20 feet away we could have had the exact same experience on the exact same type of lounge bed.

Grounds - love the water features and the tropical feel! They did a very nice job with it. The layout is also nice, compact enough to get around easily and find everything pretty quickly.

Despite how annoying that was, it was overall a very relaxing stay and the staff all provided excellent service! The beach is beautiful, even if the seaweed was an issue and it's always just nice to be next to the ocean.

Another Great Live Aqua Experience!! A short trip this time but the service and accommodations were top notch, just like it is every time we go. Everything from the room to the pool area and the food, all great. I would however like to drop some names. The pool wouldn't be the same without Jonathan Gonzalez and Flavio Martinez. They always make our time at Live Aqua the best vacation experience possible. Already looking forward to the next trip.

This hotel is absolutely amazing. The food is great, especially at the MB restaurant, where the staff and chef are humble and attentive - the hostess Daniela, the chef William, and the manager Susana were all very sweet to me and my father during our dinners there. I would like to point out that my family has stayed at another all inclusive resort in Cancun and it did not come close to the experience we had at Live Aqua. They are clean, and incredibly nice - the beach is so beautiful, as well as all the amenities. The entertainment team is also really funny, Marco and Pablo made us laugh a ton! I love the experience from beginning during check in until check out. Me and my family will be returning without a doubt as soon as we can! Thank you to the staff for everything!