This luxurious complex enjoys a superb location just 10 minutes from downtown Cancun, offering the perfect choice to practice water sports due to its prime beachfront situation. The international Cancun airport is located some 20 kilometres away. The charming guest rooms boast a tropical-style atmosphere and include wooden furnishings as well as terrace or balcony, ideal to enjoy a beautiful sunset while sipping a refreshing cocktail. Those most demanding guests seeking a more luxurious experience may prefer the outstanding spa rooms, featuring Jacuzzi as well as special access to the magnificent spa area. Visitors staying in this gorgeous hotel might appreciate the extensive range of dining options, including Italian, Mexican and à la carte specialities. The onsite Mexican cantina offering an assortment of tequila and international liquors is the best place where to share some fun moments with friends.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
2 star hotel, I was lied as far as where to stay. Sunset Royal was the option and was misleaded by the person who sold me the package. I was told must people prefer to stay at Ocean Spa instead of Sunset Royal and that's an insult to anybody's intelligence.
Was well pleased with all the staff and how helpful everyone was to us. The food was wonderful and plentiful. We enjoyed the entertainment and the ease of making other arrangements for site seeing extras activities supplied by the hotel
They need to control the people who sell the packages, they promise many things, and in the end I ended up paying like 400 dlls more than the promised, he sold me the Osean Spa hotel and that the hotel had 24-hour room service for food, drinks, snacks, that the hotel had a gym, that it had 5 restaurants of which I only saw 2 and a kiosk for pizzas and hamburgers and hot dogs, he promised me a tour of Cancun and see the emblematic places, the package was sold to me with Tickets to Ventura Park, and said that round-trip transportation to that park was included, and at the time of saying that at the hotel, they said that it did not include that transportation, that I had to get there alone. Upon arrival, the concierge gave me the introduction, and said that on the day of check-out I would deliver my room at 11 am, and the rest of the day I could use the same facilities (meals, pool, drinks) until That they would take me to the airport and lend me a hospitality room, but at the time of that, they no longer wanted to serve us in the restaurant, which only until 4pm, it was 4:15 pm, and there was no such thing as a hospitality room, since the beginning was a disaster everything, since I made my reservations, until the day we checked out, they need to control the sellers, they can sell you many things that in the end you arrive at the hotel and they only wash their hands saying they do not know why that the seller said that and they can't do anything.
I would give this resort at least 3.5 star . rooms need updates and internet service kept shutting down. food was good . waiting and housekeeping staff were at their best. Had a little trouble with communication but everyone tried their best. i would not mind staying at this place if I find another deal.
The hotel was clean ; the staff is very professional and offer a great costumer service thank you Ricky and erick from Luis from the restaurant and also miss Monce the lady that offer pool exercise I love it