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  • Mexico
  • Cancun
  • Secrets The Vine Cancun Resort and Spa

Secrets The Vine Cancun Resort and Spa

TripAdvisor Review
Mexico, North America
Cancun

Unlimited Luxury for adults only service.This beautifully property with 497 confortable suites and amazing views are located on the coast of the Yucatan peninsula. The hotel is set just a short distance from one of the world's most stunning beaches, offering visitors the ideal setting in which to indulge in the ultimate relaxation and rejuvenation. The hotel is situated just a short distance from the sea and airport at hotel Cancun zone, ideal for events and conferences, lying within easy access of a wide range of attractions in the area. Guests will find themselves within easy reach of a number of dining, shopping and entertainment venues. This charming hotel has beautifully captured the essence of its naturally stunning surroundings, wine and food flavor around, sexuding splendour and grace. The guest rooms are luxuriously appointed, tempting visitors into a cocoon of peace and serenity. The hotel affords guests unparalleled comfort and convenience, offering a boundless array of first-class facilities, weddings and events are allowed with our experts service in advance.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • Garage
  • 24-hour reception
  • Late Check-out
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hire*
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Mixed Reviews

I’m a bit disappointed. We had a double bed room & when we checked in Housekeeping only made one bed with fresh linens, the one bed they thought, no one had slept on had hair everywhere, disgusting 🤢 The mini fridge also did not work, the door wouldn’t close and the drinks were warm. When we complained they did change sheets and fix the fridge but then because we missed the VIP tour when we checked in they wanted to “make it up to us”by giving us spa coupons and when they realized we didn’t have the time to tour the property because we had planned excursions they pretty much dismissed our complaints & took back the coupons...

We had neighbors to our left who were fighting and scared us because you could hear her scream get your hands off of me and to the neighbors on the right who were singing so loud at 3:30am in the morning.

We did enjoy the pool & the staff was very helpful & attentive, we loved Daniel. We played Jenga and pool volleyball and had fun.

Music could be a little louder on the other side of the pool area.

The restaurants were great except for the outdoor one by the pool, we waited at least an hour to get our food, luckily they had Paella outdoors and we were able to eat before getting our entrees.

Overall, our visit could have been better and maybe it was just one of those trips that doesn’t go as well as expected. I would love to visit Cancun again but unfortunately I don’t think, I’d stay here again.

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TripAdvisor Review

Honeymoon Dinner at Dragon - The Secrets The Vine (Cancun)

Chef Isidro cooked a FIRE meal (literally), so so so good!! Our waiter Juan was the nicest dude at the resort! So generous! Capitan Areli’s restaurant has the best ambiance!! Overall amazing night for our honeymoon dinner!!

TripAdvisor Review

Third time unlucky

Review by Sunshine61384953555 County Londonderry, United Kingdom

We just arrived yesterday after a very long journey from Ireland. This is our 3rd time here and we were expecting amazing things. Unfortunately so far we are disappointed...

The lovely smell in the lobby is gone. No fresh flowers or decorations. Room floor is dirty Bed sheets are dirty Service in market cafe for dinner was abysmal. Glasses chipped. Had to go to bar to order drinks. Food took ages to arrive. Preferred room- no lock on inside of door, walls very bare, no nice decorations like before, very measly mini bar snacks, stains on couch in room. We have recommended this hotel to family who are arriving next week. We hope things improve dramatically before then.

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TripAdvisor Review

Vacation

I Really loved my experience at the Secret The Vine Hotel! There was no boring days, always activities and nice people everywhere. The restaurants were super good and the entertainment employees were always fun. I really appreciated Daniel Valdez, Carlos and Mauricio, these boys made my trip better...

I’ll never forget my week in cancun thanks to them:)

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TripAdvisor Review

Terrible service,and food

Review by ihaterunning Rancho Cucamonga, California

This is not a cheap hotel, so I expect a great service, I was upgraded to their top suite, not impressed, furniture was old no ocean front view, I had no air conditioning, for many hours it was difficult to get someone fix it, food was terrible dinner an breakfast, the service very poor,since it’s all inclusive, it’s just job for them , they forget about the guest, I cancel my reservation and only stayed for one day, and for the sound it , it’s going to be a battle to get the refund my rest of the stay

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