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  • Mexico
  • Cancun
  • The Pyramid at Grand Oasis

The Pyramid at Grand Oasis

TripAdvisor Review
Mexico, North America
Cancun

The hotel is conveniently located in one of the largest and most beautiful sandy beaches of Cancun, close to a number of dining and shopping venues. This exclusive luxury establishment is surrounded by elegant gardens and offers the best live entertainment, music festivals, and in-house facilities. It is the stage where imagination and fun know no bounds. Plenty amenities and various services are offered in order to provide maximum comfort. Guests may make use of the outdoor swimming pool with poolside snack bar, the tennis courts and the in-house gym. Sun loungers with parasols are laid out on site and on the nearby sandy beach.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • Car park*
  • 24-hour reception
  • Mobile phone coverage
  • Wi-Fi*
  • Car hire
  • Room service*
  • Launderette*
  • Medical service*
  • Babysitting service*
  • Multilingual staff
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

A great choice for your family!

We just got back from The Pyramid at Grand Oasis on the 30th of December 2021. I travelled with my husband and two teenage children. This hotel has everything you need...

There are MANY restaurants to choose from (keep in mind 2 are adults only) and the shows are very entertaining -not cheesy! Rooms are updated and clean. A My allergies were affected by the air conditioning. Leaving the sliding door open in the room totally helped. It is a huge resort. Food is always available whether at an outside location or at the buffet. There is even a coffee shop where you can order specialty hot and cold coffee drinks. We easily booked our PCR test for our return (it was onsite) as well as airport shuttles right from the resort. Booking restaurants was a challenge at times since some restaurants required lining up to book. It is worth the wait -the food was great! The beachfront is one of the best in the immediate area (much of the beaches to the south have experienced erosion). There was not a lot of seaweed at all and there is plenty of room to lounge and find shade. I do recommend getting up early and snagging a preferred spot. There is a luxury shopping area a short bus ride from the resort and you can purchase all of your excursions through the resort (or online before you arrive). I recommend you are organized before your trip and book what you need so you aren't purchasing under pressure. I also recommend tipping when you can $1 USD demonstrates respect for the hard working staff. We had a wonderful trip. I highly recommend this resort!

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TripAdvisor Review

Avoid !!! They treat guests as livestock when quarantined !

After testing positive for COVID, and having to cancel our flight to remain quarantined, we were relocated in another area of the hotel when we could not leave the room (no key provided). Left with no food for 24 hours despite numerous calls to front desk which was not answered most the time. Staff is friendly so long you are paying, if in trouble, you're on your own. Beware.

TripAdvisor Review

Excellent Hotel! Fabulous Holiday!

My husband and I stayed at pyramid hotel for one week from the 22nd of December.

We read the reviews ahead of travel and as a result booked the Sian Ka'an room (standard) and got the black wristband. The black wristband gets you in to all of the hotel’s restaurants and is well worth paying extra for (highly recommend)...

The hotel had ample restaurants and bars; we ate somewhere different every day. The white box was our favorite restaurant for dinner and Cocoa for breakfast (both I think you need a black wristband for). We had no problem getting a table and breakfast time or dinner time. Lunchtime we opted for one of the two main buffets or the snack bar. The little coffee shops were a good touch also.

Our room was cleaned every day and we had fresh towels each day. Staff were very friendly and attentive throughout our stay.

We booked a massage on one of the days which was great and not overpriced.

On our last night we decided to pay extra to upgrade to a jacuzzi room. The jacuzzi wasn’t entirely private, but it was definitely worth it and made a really special ending to our trip.

The hotel itself is huge, clean and beautiful. The pool was huge and the beach front stunning. We were conscious that we were travelling at a very busy time, but still felt looked-after with a high-quality service. I’m sad to be home!

If I was to give one piece of criticism it would be that the main bars get very busy, so you could find yourself waiting a long time to grab a drink!

Thank you to all at The Pyramid for a really lovely holiday :)

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TripAdvisor Review

Gratitude

The experience was great, I stayed here for 9 days, the best things about here are the workers asking you if you need help or if your looking for anything g specific. There’s always entertainment either via live bands, or DJ. There’s lots of options for all types of people and it’s very kid friendly...

Pablo and Angel were great workers, who asked if there was anything that they could help us with.

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TripAdvisor Review

TERRIBLE HOTEL

Don't waste your money on this hotel. Spend a little bit more for a better all inclusive in Cancun. Drinks are mediocre and the food is awful in majority of the restaurants...

The customer service is the worst I've ever experienced in a hotel. The majority of staff are extremely rude and were very patronising when we had to confront them over several different problems that occurred throughout the stay. Avoid at all costs, don't be tempted by the fair price at this "luxury" resort!

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