- Mexico Holidays
- Playa del Carmen
- Aspira Hotel Playa del Carmen
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Aspira Hotel Playa del Carmen
Mexico, North America
Playa del Carmen
ASPIRA HOTEL PLAYA DEL CARMEN is located just 2 minutes from 5th Avenue. It offers its guests an excellent location, and a relaxing and peaceful atmosphere, excellent proposal to enjoy the heart of Playa del Carmen. A few steps from the shopping center "Quinta Alegría". ASPIRA HOTEL PLAYA DEL CARMEN offers its guests spacious and comfortable rooms, and a refreshing outdoor pool. The hotel has 38 rooms, and is characterized by offering its guests the best to enjoy Playa del Carmen and the Caribbean Sea. The Junior Suite rooms offer an elegant and comfortable design, ideal for a small group; For their part, the Master Suites are spacious and refined, and are fantastic for those looking for spacious, relaxing and refined spaces. Guests can quietly enjoy all areas of the hotel, relax on the terrace of the rooms, or sunbathe by the pool in one of our lounge chairs; For those guests who prefer the ocean, the beach is only 5 minutes away.
ASPIRA HOTEL PLAYA DEL CARMEN is a more formal proposal of the environment that Playa del Carmen offers, so it is focused on giving a vision of everything that has to offer the destination, but with the tranquility of being able to reach your hotel and Rest without interruption.
Facilities
- Massage*
- Sun loungers*
- Outdoor freshwater pool
- Private pool
- Luggage room
- Concierge
- Garden
- Multilingual staff
- Wi-fi*
- Distance to entertainment area: 100m
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good271 reviews
Excellent
59%
Very Good
18%
Average
7%
Poor
6%
Terrible
9%
Location
Cleanliness
Service
Value
The worst experience I've ever had going to pleasure their Carmen
Warning stay away from Aspira hotel and Beach club AKA MX hotel in playa del Carmen it is a bait switch tactic there is no beachfront views there is no beach... There is no dining area there's no buffet there's no gym which you will see in the photos this is very deceiving and the photos that are real have been photoshopped YOU'VE BEEN WARNED
Katastrophale Zustände bloß nicht dort buchen
Wer bei TUI 4 Sterne bucht, erwartet kein verrostetes Bad und defekte Möbel. Wir sitzen seit dem 07.03. im Aspira Hotel fest und werden vom TUI-Service nur vertröstet. Ein Zimmerwechsel brachte keine Besserung – auch das zweite Zimmer ist in einem maroden, unhygienischen Zustand. Sämtliche Fotobeweise wurden TUI mehrfach per Mail zugestellt, woraufhin der Kontakt einfach abgebrochen wurde. Es gibt keine Reiseleitung vor Ort und keine Hilfe über die App. Die Hotelbeschreibung ist schlichtweg falsch: Kein Safe, kein Shuttle, keine Strandbar. Wir fordern die sofortige Umquartierung! Die Fotos der Zustände habe ich zur Warnung anderer Urlauber bei Google Maps hochgeladen. TUI, reagieren Sie endlich auf Ihre Kunden! Wir sind dann am 12.03.26 auf eigene Kosten in ein besseres Hotel (HM Hotel absolut empfehlenswert) erstmal auf eigene Kosten umgezogen. Review: I strongly advise anyone against staying at the Aspira Hotel & Beach Club. Our vacation turned into a nightmare, and we eventually had to check out early at our own expense because the conditions were unbearable and dangerous. 1. Severe Safety Risks: The pool area is a death trap. There are open, uncovered maintenance shafts right where guests walk. We pointed this out to the staff, but nothing was done. If you are traveling with children, stay away! 2. Hygiene and Smell: The rooms have a heavy, musty and moldy odor that makes it hard to breathe. We found mold and rust in the bathroom. It is clear that maintenance is non-existent here. 3. The "100-Gram Penalty" Food Policy: The food quality is an insult (breakfast consisted of marshmallows and low-quality items). To make it worse, there is a policy stating that if you leave more than 100 grams of food on your plate, you will be fined. Forcing guests to eat inedible food or pay a penalty is pure harassment and a total rip-off. 4. Poor Customer Service: TUI failed to provide an adequate solution on-site. We had to pay nearly $1,000 USD out of our own pockets to move to a clean and safe hotel (HM Playa del Carmen). Conclusion: Do not trust the photos on the website. This hotel is neglected, dirty, and dangerous. Save your money and your health—book somewhere else!
False advertising. Place doesn't exist
This place doesn't exist. False advertising and very misleading photos and description. There are no bars no restaurants no gym, no hairdryer no ironing facilities. Pool isn't on beach. Wasn't the cleanest either. We checked out a week early and when we were checking out the guy on reception had a look at our reservation with love holidays and told us that we are not in the accommodation advertised. That it has closed down 5 years earlier and that they are still using the images and description. Avoid at all costs. Very disappointed.
Awful misleading pictures can get a lot better for your money
Awful no fridge No hair dryer like it states from loveholidays Tiles missing in the pool no sun gets to Nothing like pictures Doesn’t show the building blocking the pool in pictures Not on the beach either Not what we expected Shower takes 10 minutes to heat up Trip advisor winning awarding hotel in 2020 do not no how a lot must of changed won’t be coming back and only 2 days in!
Review by char a Devizes, United Kingdom
Wonderful stay!
Deisi greeted us warmly and explained everything clearly. Nice little hotel! We love Playa! Lots to do and see and so many great restaurants! The hotel Aspira is clean and stylish with a great location, close to everything. Rooms are comfortable and clean.
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