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  • Mexico
  • Playa del Carmen
  • Blue Bay Grand Esmeralda

Blue Bay Grand Esmeralda

Mexico, North America
Playa del Carmen

The hotel is located in a natural paradise, right in front of the beach, a privileged position in the Riviera Maya. Playa del Carmen is just 15 minutes away and Cancun International Airport is about 35 minutes by car. The public transport links are within walking distance and easily accessible from the hotel. The spacious, luxurious rooms feature elegant furnishings and décor. In addition, the hotel offers a variety of services, facilities and restaurants. On the beach in the Riviera Maya district of Playa del Carmen, this all-inclusive hotel offers private beach access, an on-site spa, and several specialty restaurants. The rooms at the property overlook the sea, and include satellite TV. They come with a minibar and safe. Guests can enjoy water sports such as snorkeling and windsurfing at this Playa del Carmen resort. A gym and sauna are on the property. A game room and kids club are available. The shops and restaurants of Playa del Carmen's Fifth Avenue are only 15 minutes from BlueBay Grand Esmeralda. Cancun is less than an hour from this resort.

Holiday Deal Finder

Prices in the calendar are based on the cheapest room(s) available and your search criteria

Facilities

  • Wheelchair-accessible
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Room service*
  • Laundry service*
  • Launderette*
  • Medical service*
  • Day-care centre*
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  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

WORST TRIP EVER - DO NOT BOOK HERE

Review by M9900GEjasonv

I stayed at this hotel twice and it just got worse every time. The people who wrote review how horrible this place is correct and management only replies with we are sorry and addressing your concerns . If Management cared they would not have let this place run to the ground. Now to the people who say it was an amazing trip, HA , was this your first trip out of your country. Here is a list of things that make this the worst hotel to stay. 1...

The timeshare guys keep harassing you daily with vouchers - 2. The rooms and property is outdated like the 80's and smell of mold 3. Infested with roaches and bugs

The only positive side to the resort is the restaurant especially the festival where the service is excellent and they go out of their way to cater to you . Thanks to Servando who was the best and greeted us every morning, and Francisco, Servero and Candido.

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TripAdvisor Review

Next door Orgy

Review by RestauranteTinto Cancun, Mexico

my visit was family and rest, with my wife and my children of 8 and 10 years. They gave us one of these rooms that has a door to the next room. after 2 o'clock we began to hear moans, screams and comments such as "don't hit me so hard" or "not over there" then more voices were heard and we understood that there were 4 people having sex ..

my 8-year-old daughter woke up and ask me if some one was punishing the lady next door ...why I didn't help? ... at the same time she laughed ... then music, cigarette on the balcony .....

one night without putting an eye out trying to make the children sleep ..until 7 o'clock when we go out for breakfast…. I do not judge what each one does in privacy, but honestly it was very difficult to explain to two children what was happening

my question is why a family with 2 children is staying together with an orgy of 4? do not organice families and children in one area, and singles, groups in another? I'm ok, everyone enjoys their own way but anyone assigning modules or rooms is essential to guarantee experiences…

When I approached to speak with Mr. Britos from the front gate, instead of finding empathy and solutions, I found a bureaucrat "we didn't cause this" ok .. but they didn't repair it either and nobody will give me back the lost night, the horrible experience of having to explain to my children what happened next ...

To finish if you don't want your children to live this experience, look for a true family hotel with family values, not like Mr Britos, who feels that it is normal for 4 people to have an orgy clouse your bed… ..

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TripAdvisor Review

Great place to relax

Review by R5762LYelained

Great resort. Rooms are clean and housekeeping staff does a good job and maintaining this. Staff is polite, courteous and helpful...

Restaurant Don Isi is fabulous. Daniel is an amazing server. He is polite, friendly and always ready to answer any questions that I may have. I had dinner there on October 4, 2021 and it was Mexican fare. I mentioned to Daniel that I would like to have authentic Mexican food and asked him what his recommendations were and then requested that he place my meal order and I was not disappointed at all. The food that he chose for me was delicious. Daniel went above and beyond ti ensure that my experience was memorable and it was. Only negative thing is that my time there went by too quickly. I will definitely be back. Also Condido and Aaron at Jall-Ha were excellent at what they do.

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TripAdvisor Review

Birthday Celebration

Review by 238evief

We were celebrating a 60th Birthday with a group of 14. What began as a rough start, ended in a seamless wonderful and unique celebration thanks to Francisco from concierge. He not only helped us plan the “Breakfast at Tiffany’s” themed celebration, he extended himself to support with following up, setting up, and ensuring every detail was taken care of...

What was more impressive and appreciated was all the small details he provided that were not required. As we wrapped up our lovely vacation we encountered some difficulties. The transport to the airport misplaced one of our bags, and the front desk forgot to provide us with the usb with photos of our celebration. Francisco, who was on his day off, helped us by getting in touch with the transport company. He assisted in organizing the bag to be shipped to us in the US. This was crucial as the bag contained medication. Additionally he ensured that a colleague who was at work provide us with copies of all 100+ pictures that were taken during the Birthday party. I couldn’t be more grateful to Francisco for making this special moment unforgettable. He treated us with respect, care and compassion. He provided white glove service during a hectic time of planning. He made us feel like family and for that we are eternally grateful.

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TripAdvisor Review

First trip to Blue Bay

Review by Mzlena3

Arturo M. at the concierge desk went above and beyond to accommodate our large group. He was friendly and very helpful...

Great customer service! Definitely coming back here for our next trip to Mexico.

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