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  • Mexico
  • Playa del Carmen
  • Las Golondrinas

Las Golondrinas

TripAdvisor Review
Mexico, North America
Playa del Carmen

This beach hotel is located in downtown Playa del Carmen in the Riviera Maya. The hotel is located just 350 metres away from the beach and 250 metres away from the cosmopolitan and renowned pedestrian zone of Quinta Avenida where a boundless array of bars, restaurants and exciting entertainment and shopping venues are to be found.

This hotel enjoys a stunning architectural style, reflecting Mexican influences in its style. Guests are welcomed into the cheerful surroundings of the hotel where light-filled spaces create a relaxing ambience. The beautiful guest rooms are set around the pool, and are tastefully designed in keeping with the rich culture and traditions of the surroundings. Guests will appreciate the hotel's selection of exemplary facilities, which have been designed to deliver the highest degree of excellence to every part of a visitor's stay.

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Multilingual staff
View all

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Beware! Terrible Customer Service

Review by gofamily4 USA

WARNING: Strongly advise you to look elsewhere for accommodation or know you cannot expect any help from management if your plans change. During covid this is unacceptable! Management does not reply to emails and is very unhelpful on the phone. I made a booking and needed to cancel...

They have kept my money for all 6 nights booked and completely ignored my attempts to contact them.

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TripAdvisor Review

Hotel Manager Johnathan

Review by gmack2017 Toronto, Canada

We had booked a month vacation rental condo unit at Hacienda San Jose in Playa Del Carmen October 2021. On our 2nd day the hydro went out at 4 am, we had no power and no water...(the whole street was out) we waited until the evening before finding an alternative place to stay for the night. We found Las Golondrinas and got a room for the night at a very reasonable rate...

Johnathan, the manager on duty that night was friendly and couldn't do enough for us. The first room he showed us the a/c wasn't working properly, no problem, he got us another room right away. We got a good night's sleep and a refreshing shower. The next evening (back at our rental unit) I realized that I had left my prescription eye glasses at Golondrinas, we went back thinking there was no way we would be able to get them back. Johnathan was again on duty, he took us up to the first room we went in and at first is seemed like I would be out of luck as we couldn't see them, then Johnathan spotted them... I was overjoyed and almost in tears to find them... Johnathan was so kind and patient, he is the meaning of the words "customer service" here in Playa Del Carmen. We would recommend Las Golondrinas without hesitation, it's a lovely hotel with lovely people running it...

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TripAdvisor Review

Return visit, just as good as the first

Review by pt1online Santo Domingo, Dominican Republic

Returned to this hotel on a business trip following our great experience on a family vacation earlier in the year. Same great experience and good value. Room very clean, spacious and pleasant...

The two pools are small but charming. Didn't try the breakfast as it wasn't included and there are many great options nearby. It seems like they improved the Internet speed.

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TripAdvisor Review

Best hotel in Playa del Carmen!!!

Review by Olga J Miami, Florida

I stayed here for 5 days in late August 2021 when I recently moved to Mexico. Staff is really friendly and allowed me to get the best hotel suite of the hotel. bath tub was HUGE...

They also compensated me to do a LATE check-out on my last day without extra charges. What a great service!! Hotel is clean, drinking water available and suite room was so beautiful!!! Jonathan really helped us out very well and I want to thank him, his cleaning staff and all others!!

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TripAdvisor Review

Great all-round hotel

Review by pt1online Santo Domingo, Dominican Republic

We found this hotel online and didn't regret it.

We appreciated the very friendly staff and the 100% cleanliness.

We stayed in deluxe rooms on the top floor. The rooms are large, beds are comfortable, AC works well, internet worked great, and the rooms are light...

The two little pools were clean and well kept and ideal for cooling off after a long day or sitting aroundf with friends and a beer. The top floor has a nice breeze and plenty of natural light, but I can imagine the rooms on lower floors could be a bit stuffy and dark. The one thing you won't get here is any kind of view.

Location is perfect, just a couple of blocks from 5th Avenue, but with parking in case you rent a car as we did. Great Italian food one block away, French patisserie for breakfast in the same block, and the Playa del Carmen market is within easy walking distance for great low cost but delicious Mexican breakfast options from 50 pesos. With all these choices, the hotel breakfast honestly didn't seem attractive so we didn't get around to trying it.

Staff were super friendly and helpful. An added bonus is they lend you towels which can be taken out to the beach, centoes etc. There are no tea/coffee facilities in the room but they will lend you kettles on request. Another nice touch was the natural toiletries especially the wonderful chocolate shampoo.

I'm looking forward to returning soon.

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