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  • Mexico
  • Playa del Carmen
  • Playacar Palace All Inclusive

Playacar Palace All Inclusive

TripAdvisor Review
Mexico, North America
Playa del Carmen

Excellently situated in the heart of the world-famous holiday resort of Playa del Carmen, the luxurious Playacar Palace enjoys a perfect beach setting with fine white sand and crystal-clear waters. The fantastic hotel offers a wide range of unlimited first-class amenities and services. The renowned 5th avenue with its numerous shops, restaurants, bars and entertainment venues is just a few steps away.

SMOKE FREE PROPERTY

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7 nights
Bed and Breakfast
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Facilities

  • Wheelchair-accessible
  • 24-hour reception
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Room service
  • Laundry service
  • Launderette*
  • Medical service
  • 24-hour security
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Disappointed by Palace

Review by emldd Lake Tahoe (Nevada), Nevada

We are avid all- inclusive Mexico resort travelers and visit every 6 months, this was our first time staying at a Palace resort. This was definitely the least- nice place that we have stayed, but we still had a nice vacation. But, it was definitely a good reminder of why we usually choose to stay at more upscale, adults-only resorts...

Check-in: 8/10 We were greeted by friendly staff, a nice, cold towel, and a refreshing drink. The ladies are also greeted with a long-stemmed flower. Once we were all checked in, we were immediately prompted to sit at another desk.. where you can probably guess, we were told all about their timeshare promotions. We were told that we had over $1500 in resort credit, but in order to activate $1100 of it, we had to attend a presentation about the timeshare. So, that was annoying. But, they didn’t really push any more after we told them we weren’t interested, which was greatly appreciated.

Room: 5/10 We had a nice ocean-view honeymoon suite on the 5th floor. Our view was beautiful, one that was hard to beat. Otherwise, there was nothing special about our room. The room service was hit or miss, our order was often wrong or missing something. We did leave the sign on our door on a few occasions, requesting for our room to be tidied; new sheets/towels, etc. But, a couple of times, we would get back to our room at the end of the day to find it just how we left it and had to call the desk and request new towels. Our room was VERY noisy, the noise from the pool was inescapable. During the day, there is loud music. At night, you hear the loud music from the poolside shows. There is also a small airport nearby for the sky divers, so all day long you hear the loud planes rushing overhead.

Grounds: 3/10 The grounds and landscape were pretty disappointing. Almost no vibrant flowers. Some palm trees around the pool. The fake grass was coming up and tattered in almost all places. The paint on the building was chipped in many places. There are only 3 elevators and they were pretty slow. The etching detail on the glass was coming off on a lot of windows. The whole place was really dated and could desperately use some TLC.

Food: 6/10 I will be the first to admit that I know that the food at an all inclusive resort is usually nothing to write home about. But, the food at Playacar Palace was pretty good! I was pleasantly surprised. The Asian restaurant, Momo’s, was surprisingly our favorite restaurant. The buffet does not have a lot of variety at all. You must have reservations to the restaurants on the weekend days, minus the buffet. The Italian restaurant was just okay, my carbonara was very salty and bland. Each restaurant had a large selection of plates and drinks. The dessert at each restaurant was very disappointing, I think Americans are used to very sweet, indulgent desserts, and these were quite the opposite. The Mayan restaurant was a very neat experience. This is for couples only, and you must have a reservation for this restaurant. It starts with a tequila tasting and is followed by 10 courses of authentic Mayan plates. The portions are small, but since there are 10 of them, you leave full and satisfied. The wait staff at this restaurant are all very knowledgeable and attentive.

Drinks: 6/10 Great selection of mixed drinks! But, if you enjoy a nice, boozy drink, these will disappoint. We even asked for “doubles” on some occasions and even then, we had a hard time believing there was any alcohol in them. But all in all, they were pretty delicious. Some tasted watered down and weren’t very flavorful, but again, I think that’s just the American expectation in me.

Pool: 3/10 It was very loud. The wait staff was just okay. At every other resort that we have been to, there has been a few stand out staff members who go above and beyond, remember our names, and make the trip special and memorable. That was not the case here. The pool staff were all nice, but I don’t remember a single person’s name. They seemed like they were there to do their job and that was it. They did all seem annoyed when we would ask for water bottles and always told us that we had to go to the lobby for water bottles. What pool service doesn’t offer water bottles to people who are basking in the sun all day?? Weird. They had a good amount of chairs, and almost every chair seemed to be poolside or had an ocean view, mostly both. But, there did seem to be a lot of chair-saving, which was annoying. Every morning when we woke up, we’d go straight to the pool and almost every single chair had a towel on it, but nobody on it, or even in sight. There were also some inconsiderate guests who brought small speakers, like we all wanted to listen to their music. So rude and honestly, so tacky.

Spa: 10/10 The highlight of our trip! We opted for the 80 minute aromatherapy massage. It started with some stretching done by the masseuse, followed by an excellent medium pressure massage by Lucielle. One of the best massages I have ever had! We were then led to a room with very comfortable chairs and warm neck pillows to relax in afterward.

Overall, we did have a nice vacation and enjoyed our time away. But, we will likely not be back to a Palace resort.

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TripAdvisor Review

Beautiful location and easy access to town

Review by PCL212 Delafield, Wisconsin

We traveled with 3 families for spring break. We previously traveled to Playa for day trips but this was our first time staying in Playa. The hotel is beautiful...

The pool area is always the most important because that is what we go on vacation for. It is one primary pool but large enough for the amount of guests. The entertainment team was fun and personable. Wait staff and the concierges were very attentive. Bar tenders were attentive as well.

Shout out to Ignacio, Carmen, Jorge, Benito, Carmenito, Alexis, Sotero, Venito, Jesus and Silvia. Luis was the best server in the Italian restaurant. Leticia was our girl in the sports bar. Mercedes and Gabriela gave my daughter and I superb massages. Mario put on an entertaining Hibachi show. I always appreciate the spirit of the people at Palace resorts.

The rooms are a good comfortable size. The food was good. It was fun to wander around town. I love being in a true city on vacation. It is best of both worlds with the resort location. We also took the ferry to Cozumel and went to the Cozumel Palace. The snorkeling made it worth the trip. I would stay in that resort also. All around, it was another amazing Palace vacation.

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TripAdvisor Review

Great relaxing all-inclusive week!

Review by nitroused Ogden, Utah

Sorry for the lateness, we were here end of February 2022. Playacar Palace is a first-rate organization, the staff are cheerful and professional, the restaurants are excellent. We especially liked their Italian restaurant, Bocelli, and went there three times! Shout out to Restaurant Manager Daniel, and Chef Daniel (different persons), who also effortlessly assisted us with a birthday celebration! The buffet was great with indoor and outdoor seating...

We had no timeshare purchase pressure, if you aren't interested, no problem! Our last night we had reservations at the Teppanaki restaurant, one tip for visitors is that the Asian restaurant is also open for seating with an Asian menu, the Teppanaki is the only reserved part. Mayan restaurant was great also with a 10 course meal. Location on the beach is perfect, walking distance to town and ferry. Highly recommended!

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TripAdvisor Review

Great location & pool - service was good but inconsistent; food was average

Review by jmeleeS Chicago, Illinois

Location: steps from 5th Avenue, the Cozumel ferry and nestled on a quiet beach. Note: seaweed is in abundance. While they try very hard to clear the beach, it's almost an impossible task...

We swam in the ocean a few times but most people were not swimming.

Hotel: a bit dated but VERY clean. We were upgraded to an ocean view with a balcony and it had a jetted hot tub. Nice but with two cots, the room was somewhat crowded with the in room hot tub (though we did use it for our kids).

Food: 3 restaurants (one is adults only & seats only 18 total people through 2 seatings a night) and 1 buffet. The food was plentiful but average in quality. Several fruit bowls were overripe, proteins over done, sauces over (or under) seasoned. Lots of options. I'm vegan and I found good (though there weren't a LOT of options, there are some). The rest of the party enjoyed the options for food and thought it was satisfactory. The snacks were the best part of the food offerings. Others have said this, but seriously - MAKE A RESERVATION the minute you arrive and can do so. We were only able to eat at the Italian restaurant due to that being first come first serve. You must come no later than 6:45pm to that restaurant or you will be waitlisted. Buffet for breakfast was the same every morning; lunches & dinners were moderately different. We ended up eating off resort for one of our dinners and enjoyed it MUCH more than the resort. We are not drinkers so the food was really our "money" via the all-inclusive. I didn't feel it was worth the premiums we paid.

Service: Mostly excellent but there was some inconsistency at the pool. If you do not have a chair and are "parked" there most (or all day) it can be difficult to have service for food / drinks. Sometimes it was fast and we felt pampered - other times we were looking around like "where is a server?" Everyone was kind except at the buffet. We just wanted to be able to do some grab and go of fruit or ice cream or drinks and the staff in the buffet would get terse about that at times. Definitely didn't make it enjoyable; especially when they were turning over the buffet - it's vacation, I just want an ice cream at 4:30pm - let guests get what they want when they want please - or make a "grab & go" area separate from the full buffet so that guests don't feel "bad" for getting food any time they wish.

Pool: highlight of the resort. Good amount of chairs (sure people "reserve" but we could always find something no matter the time), great amount of umbrellas, comfortable, heated, lively but not overly loud / rowdy and a hot tub all facing the ocean. Wonderful area and the best reason to choose this resort.

Overall, we had a great time - we didn't appreciate a sales pitch for the members club when we first get to the resort . We just wanted to go to our room and head to the pool / start enjoying. I also didn't appreciate the pitch when we went to leave from our vacation. I did enjoy the ability to book an excursion to Rio Secreto from guest services (Gisella was so wonderful!) and the ease of getting a rapid COVID test onsite. Booking the test was cumbersome from my phone (you have to use a QR code for each member of your party to book an appointment and enter passport info - FYI). Wi-Fi was great EXCEPT to use the Palace mobile app (weird right?) Anyways, good resort, but I definitely had higher expectations based upon all the glowing reviews. I'm glad we went, but I can't say I would want to go back.

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TripAdvisor Review

Need to keep saying why great!

Review by lalloops vcr

I am a Diamond member (this is NOT a time share) and as such enjoy wonderful privileges (which I also paid for) however it does not influence my review. I will mention, because I so much enjoyed my first visit 9 years ago I purchased a Diamond membership and continue to upgrade (not necessary though). I do all this as I feel very safe, respected, pampered with quality food/alcohol. Their desire to entertain, excel in manners, cleanliness and presentation influence my decisions, nor do any of these seem less than genuine! While tipping is included in the all inclusive price we are all tempted by exemplary service to 'top' it up...

Playacar Palace on arrival say "welcome home" I know I truly am! These people make it extra special...Domingo Ivan Antonio (MOMO) Pastor Luis Abner Jassel (Italian) Ignacio Andrea (Pool concierge) Elvia Salma Daniel – chef (Buffet) Luis Maximo (drivers) Silvia (pool service) Valentin (Pool bar)

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