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  • Mexico
  • Playa del Carmen
  • The Reef 28

The Reef 28

Mexico, North America
Playa del Carmen

This adults-only resort is minutes away from beautiful Mamita's Beach and Playa del Carmen's bustling 5th Avenue, a pedestrian street which runs parallel to the beach and offers an exciting array of restaurants, shops and street entertainment. Hotel guests can enjoy the contemporary cuisine, an upscale rooftop bar with evening DJs and a fantastic rooftop pool with sun terrace.

Accommodation at The Reef 28:

Spacious junior suites are air-conditioned with en-suite facilities and a balcony with a lounging area. Enjoy a range of amenities including TV, hairdryer, mini-bar (stocked daily), coffee machine, microwave, Bluetooth speaker, 24-hour room service and FREE Wi-Fi.

Availability & Prices

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Facilities

  • Rooftop infinity pool and sun deck
  • 3 restaurants (2 à la carte)
  • 3 bars
  • Cafe
  • FREE Wi-Fi throughout the hotel
  • Full service spa*
  • Fitness Centre*
  • Yoga area with virtual yoga teacher*
  • *Some facilities may incur an additional fee

The Local Area

This adults-only resort is minutes away from beautiful Mamita's Beach and Playa del Carmen's bustling 5th Avenue, a pedestrian street which runs parallel to the beach and offers an exciting array of restaurants, shops and street entertainment. Hotel guests can enjoy the contemporary cuisine, an upscale rooftop bar with evening DJs and a fantastic rooftop pool with sun terrace.

Trip Advisor Reviews

Trip Advisor
TripAdvisor Review

The reef 28

We had the Absolute BEST time in Playa del Carmens The Reef 28! We chose the all inclusive package and it was amazing! The whole entire staff was so friendly( we first met Israel) and helpful! The food and drinks def didn’t disappoint. On the rooftop, we loved Mario and Rafael as our servers! The best!! It’s so clean and gives you such a calming feeling once you get there! It literally smells so good in the hotel, even outside. It’s the perfect location as it’s right in the middle of so many places! We were walking distance from the beach, fifth ave, and the Reef Coco Beach, which is a sister property that has access to the beach...

We loved the Reef 28 and everything it offers. Needless to say...it’s not the last time they will see us! Cannot wait to come back to Playa and the Reef Resorts!! Wouldn’t want to stay anywhere else! Everyone deserves to stay here if it’s just couples. If you have a family, def look into Coco Beach or Playa Car. Thank you to everyone at The Reef 28 for all that you do.

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TripAdvisor Review

Long weekend in Playa

Review by sooze85Miami, Florida

Had an amazing time. Our attendant at the pool was PHENOMENAL!!! Andrea gets 5 stars plus!! The pool was great, super chill and the treatment we got was fantastic! I'd recommend it to anyone. The service was top notch!!!!!

TripAdvisor Review

Brand new & beautiful hotel - lovely staff!

Review by terenstraAmsterdam, The Netherlands

I normally don’t write reviews. But now we’re quarantined at home - all we can think about is our recent stay in The Reef 28. If you don’t have the time to read this review, here is my summary: book a stay at this place!!

The Reef 28 is a new, luxury hotel of pleasant size with several restaurants...

We booked this hotel because of it’s location, adult-only policy and rooftop swimming pool.

We were welcomed by the lovely Zouhaila, with an ice-cold Mimosa. Very refreshing after a long journey from Amsterdam. She stayed our host throughout our stay and proved to be the go-to person for all our questions - thank you for that level of hospitality Zouhaila!

The hotel offers excellent a-la-carte restaurants which means you’ll never have to eat the same thing twice. Overall we found the food quality really good - and definitely a huge plus compared to your regular all-inclusive buffet style hotel. The staff is what makes the place, a big thank you to Jacob, Sharia, Carmen, Giovanni, Gustova. Their hospitality changed our stay from good into great! If you have the change, also book a night in the Japanese restaurant from Cocobeach, lock in a table with chef Guillermo - he is hilarious!

We spent most of our time at the rooftop, there are plenty of sun beds and a steady supply of cold drinks. Alessia and Mario made sure we never got thirsty - thank you! We’d highly recommend the La Mexicana if you’re in for a nice cocktail. Music on the rooftop can get a little loud in the afternoons.

We also visited the Spa, which exceeded expectations. Very quiet place and personal service. Thank you Jesus and Azucena!!!

We will go back as soon as we can!

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TripAdvisor Review

Vacation

Place was extremely beautiful and clean. Very safe and pleasant environment with very good staff and service. Food was delicious and reasonable price...

A lot of things to do and everything close by. I will come back for sure

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TripAdvisor Review

Great Vacation

Our trip was to Playa Del Carmen in April 2019. We stayed at The Reef 28 which was a very nice resort. Our vacation was all inclusive...

The resort is located very near 5th Avenue which is easily walkable.

My only concern is with attempted to schedule our bonus vacation. In our initial attempt we were told we were scheduling it to early as it was for November 2020. Even though our bonus vacation was to be completed within a year of our original vacation we were told that November would not be a problem. Now when we are attempting to contact them via there telephone number of 844 744-9663 we received a notification that are call attempts have failed.

Again we totally enjoyed our initial vacation and did not anticipate any problems with scheduling our bonus vacation.

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