- Mexico Holidays
- Puerto Morelos
- Dreams Jade Resort and Spa
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Dreams Jade Resort and Spa
Mexico, North America
Puerto Morelos
Step inside Dreams Jade Riviera Cancun, a fresh destination where sophistication meets pure beauty. Amazing suites feature ocean views, impressive amenities and exhilarating pursuits, alongside the sparkling sea with the world’s second largest coral reef. A wondrous place where play and party are just steps from peace and quiet. Just 12 miles from Cancun International airport, minutes from the quaint fishing town of Puerto Morelos, Dreams Jade Riviera Cancun brings you the pure pleasures of Unlimited-Luxury®. Guests can enjoy six gourmet á la carte restaurants, plus an international buffet, a café and a snack grill, room and concierge service and so much more. The Dreams Entertainment team keeps the party going all day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. The Preferred Club Book a room or suite in a Preferred Club category sleekly designed and complete with all the necessities, special touches, and ocean views that make you completely relaxed. Gain access to a private lounge with top-shelf liquor and appetizers, concierge services, adults-only pool, upgraded amenities and additional resort-specific offerings.
Facilities
- Tennis
- Billiards
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna*
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent20,047 reviews
Excellent
66%
Very Good
21%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Amazing week!
5th time at dream Jade staff is always amazing!
Honeymoon RUINED
RUINED our honeymoon. Construction was going on the entire time we were at the resort. The first day we replaced on the fifth floor and the elevator was broken when it was over 90° outside with close to 100% humidity and we were told the elevator would be fixed the first day however it wasn’t fixed even as we left a week later. The restaurants had very limited hours making it very difficult to even get into them. Different staff members held two different regulations on dress code. Air-conditioning was broken in the initial room and then caused a major liability exposure, which turned into a problem. No fans in any of the restrooms. Pool bars closed two hours before the pools closed. Food was not good. Promised turndown service wasn’t done as promised. Room service orders just never showed up. Overwhelming smell of air diffusers were nauseating. Layout of resort not conducive to activities. Pool bartenders lacked customer service skills or personality. Hair stylist was rude speaking about me in Spanish to her boss and didn’t think I understood, but I absolutely knew what she said and it was unprofessional. Staff sent us to restaurants for breakfast that had already closed. Medical staff was NOT sterile, no gloves or sterile conditions when dealing with a medical emergency. Could not have gone worse. This was our honeymoon and we will NEVER get that back. The tractors on the beach all day trying to clean the sargassum was awful between smell and sound.
Review by andrewc970 Coeur d'Alene, Idaho
Amazing Staff!
The staff was amazing. The entertainment team, specifically David, Saul, and Dylan were super fun and made everything engaging. Also I would like to mention Edwin who worked at the Buffett he was super friendly and always was with us for breakfast.
Sweet
Ethan the pool bartender knows every single drink ever he’s the goat.
amazing
my experience at the hotel was really great during the day taking part in activities with dylan, david, saul and antonio was so fun they were so friendly and were very good with making everyone feel involved and having fun and it really made my experience here so much more enjoyable, i would always look forward to whatever was planned during the day loved the atmosphere that they created and aswell as them the bar staff member miseal was equally as great as he learned my whole families order off by heart and was great at keeping on top of giving us drinks consistently throughout the day.
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